We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've purchased both the DXM freebase & the DXM HBr tablets approx 10 times. I purchase internationally so delivered from US to Australia. Using standard mail option. Delivery times are alway... Toon meer

Beoordeeld met 5 van de 5 sterren

Shipping was slightly longer than I had heard from other customers, however the quality of the product absolutely made the wait worth it. Once shipped, it arrived quickly. Relieved my coughs better th... Toon meer

Beoordeeld met 2 van de 5 sterren

Took almost 100 days to arrive. It would have been easier to make my own pharmaseutical company and start producing cough suppressants than ordering from here. The packaging was good but is it wo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Service was great. Questions always answered. I'm not here for a long time to say the least. I can't say anything better about DXM Direct. I'm in chronic severe pain from blood cancer and fighting it... Toon meer

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

We are the official global distributor of RoboCough, RoboHBr, and RoboTablets. These products are over-the-counter (OTC) cough suppressant medicines containing the FDA approved active pharmaceutical ingredient dextromethorphan (DXM) and/or dextromethorphan hydrobromide (DXM⋅HBr) that temporarily relieves cough due to minor throat and bronchial irritation. RoboCough is our liquid product containing DXM⋅HBr, RoboHBr is our tablets containing DXM⋅HBr, and RoboTablets are our tablets containing DXM.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

24 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Exceptional Service/product International delivery

I've purchased both the DXM freebase & the DXM HBr tablets approx 10 times. I purchase internationally so delivered from US to Australia.
Using standard mail option.

Delivery times are always good with times ranging from
Fastest: 8 days (from purchase to receipt) to Longest 22 days.
Considering the package is travelling half a planet away from the US to me in Australia that's pretty damn good.

Never had a problem, Vendor has always been prompt replying to any questions and dispatching product.

HIGHLY RECOMMEND... I haven't coughed in years 👌

1 augustus 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Took almost 100 days to arrive

Took almost 100 days to arrive. It would have been easier to make my own pharmaseutical company and start producing cough suppressants than ordering from here.

The packaging was good but is it worth waiting a quarter of a year? At that point you should be paying me.

They never even answered my emails regarding the status of my package. What a waste of time.

8 juli 2025
Review zonder uitnodiging
Logo DXM Direct

Antwoord van DXM Direct

Hello,

I'm really sorry to hear that it took so long for your package to arrive. Most of our international packages typically get delivered within 1-3 weeks, with the absolute longest transit times being up to 2 months, and that usually only occurs on the rare occasions when the courier accidentally misplaces the package one of their sorting hubs and needs to self-correct their mistake.

Waiting 100 days is excessive though, I agree. Can you please reach out to us at your earliest convenience so that we can look into why this happened for you? I'm not sure why you wouldn't have received a reply when you apparently emailed us before, but we're definitely happy to help now!

Beoordeeld met 5 van de 5 sterren

Always reliable! Extremely satisfied for many years as a recurrent customer

I have had a long history ordering from DXM Direct, the customer support is always brilliant and they are very lovely people!

The products are always reliable and high quality. The shipping and delivery has always been reliable and haven't had any issues recieving my orders.

I have never been dissappointed with the service of any of my numerous orders of RoboTablets over many years!

I am a long-time customer of DXM Direct's RoboTablets, they are a far, far superior product to all others on the market - much more cost effective, great purity, without any nasty additives such as guaifenesin, sorbitol, etc. that are common in most other products.

And the only service I know of that provides the freebase form of the active ingredient, so I don't need to worry about the bromide ions in the more common HBr salt. I have been incredibly pleased with all of my orders in the past and they have continued to be excellent.

Their service has been absolutely essential for my research science for many years, I am forever thankful!

3 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lightning fast delivery and really…

Lightning fast delivery and really phenomenal customer service. Have used this company several times now and they have continued to improve beyond what was already great. Generally don't feel compelled to review but this experience has been very good.

31 oktober 2023
Beoordeeld met 5 van de 5 sterren

This company is excellent, ships to AU, 5 Stars

This company is excellent, 5 star customer experience shipping internationally to Australia.
Parcel was tracked the entire distance, extremely reliable and helpful customer support. Takes about 15 days, but very worth it for the price, packaging, high quality product, never cough again. Thank you!

9 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Customer Service and Shipping 5/5

First of all I love this company for making dxm available gloabally.
They have the best customer support I habe received anywhere so far and their method of shipping is also good.
10/10 would buy again

23 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I'M SO SORRY <3

I bought a bottle of Robotablets in December of last year, it was set to arrive on the 30th of December. I also happened to be moving around the same time, and something must have gone wrong with the confusion of that. So I never received it, which led me to believe I was scammed and I left a bad review.

2 months later I find I had been emailed by their customer support, who are so, so kind and understanding. I'm getting another package for free after explaining my experience and situation. I have never felt so bad for leaving a negative review, the customer support is amazing and this IS a legit website.
If Ryan sees this I'm so sorry and thank you so much!
I will 100% but from this website again :)

7 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly satisfied

Shipping was slightly longer than I had heard from other customers, however the quality of the product absolutely made the wait worth it. Once shipped, it arrived quickly. Relieved my coughs better than any other cough suppressant products.

6 december 2022

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer