E Reviews 2.204

This company claim to support people on pre payment meters who are usually also less financially well off. How then has my electric meter eaten over £150 in the past month for 1 person in a 2 room studio flat ???

I phoned twice and they said everything is in order so what am I supposed to do - I will strap a hot water bottle to myself and sit in the dark then :(

I am happy to leave Scottish Power energy supplies today .One of your amazing advisors knocked on my door and I was amazed that there is an energy company that really values their customers struggle’s of today’s.living cost which are highly expensive. Thank you

Good service if any issues or questions always resolved right away.
5 star 🌟.

I like the fact that I know exactly how much my energy is costing and that I can pay as and when I need to. My app is very easy to use and allows me to stay in control of how much I need to pay and when. I also like that I can top up directly. I am also very happy with the customer service, they are very helpful and friendly and have sorted out any problems quickly and efficiently.

I had a call from a guy called Simon who was advising people about their tariffs. He explained i could be paying a daily charge and that his firm would be able to remove it.
Turns out I was paying every day before I used it! I joined his company e as they only charge when you use it and have friendly local call centres! Been on it for 1 year and I compare every time the prices change. They've been the lowest so far every 3 months when the price is altered. Cant ask for any more! Don't stay with the big companies for safety as its all the same stuff coming in! Infact its better as they dont send your call to India! Oh and they give you £50 after 12 months to say thanks! So im giving them some praise today!

After a slight issue and complication all has been resolved by polly. Can’t fault the customer service.

I think smart meters are great as you can watch your usage and top up without having to walk miles to a shop. The customer service was great from start to finish, easy switch over, very helpful and kind staff and very helpful in saving me money on my energy rates. All round amazing.

Spoke to Kenny today he was amazing met my needs and understood all my circumstances his customer service is amazing he really made me feel at ease he deserves a pay rise

Ok helpful customer service

Nice to have a uk supplier and someone easy to get through to

Epic fail! I would not recommend this company to anyone! earliest point of a tech home visit to sort, both the gas and electric, app AND smart meter is 21st of January 2026 and that's as medically priority customer! Fgs E get this sorted properly! Disgusted customer here!

Unhappy with british gas service now with ee they bedn great with explaining everything

Some guy turned up at my door and said he was here to check the electric meter. He came in and then started telling me that I had an S2 device (electric/gas balance) and that it was a requirement to have it switched over to an S1. He went on to explain that I pay a pound per day for my standing charge and that the new S1 device would have no standing charge.

At no point did he say he was from another energy provider, nor did he mention that he was about to switch my energy provider to their company. He simply told me to fill in my details and sign, saying that I would receive a call. The man wouldn’t leave until that call came through, making sure I actually answered it.

I only realised after he left that I was unknowingly being switched to a new energy provider when I received an email welcoming me to my new account. I immediately cancelled! If they had been honest from the start, I might have switched to save on the standing charge, but I will never join a provider that lies from the outset.

The man who visits people’s homes is really pushy, and I can’t imagine how it must feel for elderly people being pressured into making changes they don’t want. On top of that, he won’t leave your home unless you answer that call. I would give this company a wide berth and advise warning your older family members about this behaviour.

Love top ups and English speaking staff great

Was prepay before then ddcovo but hadcejoughbasvits alnogervolace on dd. Now with e and it's easier

Absolutely shocking company.Customer service is dreadful.My pre pay Meter stopped working so was forced into having a smart meter installed.Since the smart meter installation i have had nothing but issues,It worked for the 1st few days then lost signal,I was told many different things each time I called up and was asked to wait a month and it would be fixed,Guess what it WAS NOT!.Went to the shop to top up as was running low inserted the code into the meter for it not to work,Called up E and was told this would be fixed by friday (being wednesday) issue was not resolved.Was told monday it would be credited to my meter which I asked how as they currently have no signal from my meter was assured it still would be.Monday comes i go out and come home to no electricity,despite being told many times I would not loose power.They had me input my top up code once again digit by digit manually into my machine,AGAIN did not work and they then told me I wouldn't be able to do it this way as there was no signal from them to my meter!!!! They new this about 5 weeks ago.Emergency credit is going down very quickly compared to usual.They still will not send someone out for another 9 days!!! I have a freezer full of food items for xmas that im scared are going to spoil and I can't afford to replace them.I also have a 3 year old and a vulnerable 12 year old!

Still waiting for Ee to provide evidence of them saying that me being off gas supply and not having top up cards to top up wasn’t a genuine experience quite surprised at trust pilot taking my last review off considering there was nothing wrong with it seems like trust pilot and E are working together to not tell the truth

Not impressed. Balances cannot be viewed online, only via the app - this is not suitable for everyone. To change to a credit meter, they threaten a £600 deposit. Not a company to trust.

lovely to speak to english people thanks e

Love doing easy top ups and cheaper prices.