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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have been extremely impressed by the care given by Ikram Aghrout at the Bolton branch. The hearing test was very comprehensive and the results explained very clearly with time given for me to ask qu... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had wax build up removed in both ears by suction rather than syringe due to an ear perforation .Jen performed the procedure in Allerton Liverpool branch She talked me through every stage of th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I attended the Allerton Road Clinic and had a great experience. The clinician, I think her name was Jen was friendly and professional. She explained the procedures fully (examination, wax removal and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Friendly and welcoming staff as soon as you walk threw the door clean and well maintained work place, talked me threw my ear cleaning procedure whilst filling out a few details then cleaned my ears w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Oorarts
  2. Gehoorapparaten reparatieservice
  3. Audicien

Geschreven door het bedrijf

At Earful, we are trusted hearing care specialists, improving hearing health for over 100,000 ears. Our experienced team offers advanced microsuction ear wax removal, safe ear irrigation, comprehensive ear health checks, and accurate hearing tests. We also provide the latest hearing aids tailored to your needs from leading manufacturers. We make expert care convenient with both clinic and home visit services. Our mission is to improve, maintain, and protect your hearing with safe, effective, and personalized solutions. Contact Earful today and discover why thousands trust us. Life sounds better with us.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

338 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent customer service.

Excellent customer service.
Looked after my 86 year old mum and dad . I also had a very positive experience.
Thank you to Emily and her colleague, sorry can't recall her name

1 mei 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Helen!

Beoordeeld met 3 van de 5 sterren

The wax was removed successfully by the…

The wax was removed successfully by the Amy. However, I have had ringing in my ear ever since. I have impaired hearing in my left ear, which was the only one treated.
I will seek to get a GP appointment to establish if there has benn any damage done to the eardrum.

30 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thank you for your feedback and for trusting us with your care. We’re pleased to hear that Amy was able to successfully remove the ear wax.

We’re genuinely sorry to hear about the ringing in your ear and any concerns this has caused. Please rest assured that during every appointment, we carry out a visual check of the ear canal and eardrum prior to and upon completion of any treatment, as well as a hearing screen to ensure safe and effective treatment.

We would welcome the opportunity to support you further through our in-house audiology service, where a more in-depth hearing assessment can be arranged. Our team is here to help and to ensure you receive the reassurance and clarity you deserve.

Please don’t hesitate to contact us directly we’d be happy to review everything with you.

Beoordeeld met 5 van de 5 sterren

Samira was lovely

Samira was lovely , she took her time to explain the process and answered all my questions professionally and fully. She was knowledgeable and even showed me the before and after images via a live camera in my ear. All in all I would have no hesitation recommending.

1 mei 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Karen, we appreciate your support!

Beoordeeld met 5 van de 5 sterren

Lovely guy

Lovely guy, told me all about the procedure, continued to check I was ok during the procedure , and once procedure was complete I could hear a pin drop . Won't hesitate to use them again , and would recommend to friends and family .

30 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Carole!

Beoordeeld met 5 van de 5 sterren

Easy booking system

Easy booking system
Procedure was well explained
The staff member was very knowledgeable and put me at ease for what was a painless experience

26 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thank you!, we're glad you had a positive experience with us.

Beoordeeld met 5 van de 5 sterren

Very friendly service

Very friendly service. Ray was very informative and gave great advice. He also explained the procedure thoroughly and over all was an enjoyable pleasant experience. Highly recommended 👌

26 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Chris, we're glad you had a positive experience with us!

Beoordeeld met 5 van de 5 sterren

I can hear again!!

Great job! So pleased that after months if not years of poor hearing I finally went to Earful and got it sorted. Quick, efficient and straightforward. Easy to book appt. Sameera was lovely. Would definitely recommend. Thank you!

25 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Sally, glad we could help!

Beoordeeld met 2 van de 5 sterren

Ear wax removal good but follow up very poor.

Ear wax removal via microsuction was excellent and well worth it.
Unfortunately the follow up Hearing Test did not take place.The person meant to carry out the test did not like it when I said I was surprised that I needed a test because I've always been noted for my sharpness of hearing.I was asked in a not very pleasant manner why I'd bothered to turn up!I pointed out it was out of good manners to the lady who removed the ear wax and carried out a preliminary hearing test.Things went downhill from there and the person accused me of disrespecting them because I smiled apparently at an inappropriate time.At this point I thought it was better to leave.I've never been treated like this in my life.Sadly I cannot recommend Earful to anyone after this experience.What a shame after a good first visit.
Co
D

25 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Dear David,

Thank you for your feedback. I am sorry to hear that your experience did not meet your expectations following your ear wax removal appointment, which you kindly acknowledged was excellent.

At Earful, we are committed to treating all patients with respect, professionalism, and courtesy. Our hearing tests are recommended as part of a full aftercare process, and our audiologists aim to explain this carefully to every patient. We were surprised to hear your description of events, as it does not reflect the account provided by our team, nor the values we uphold.

We take all concerns seriously and would be happy to discuss this with you directly if you would like to contact us at 0330 175 8887 or CustomerService@Earful.co.uk

Thank you again for your feedback, and we wish you the best going forward.

Beoordeeld met 5 van de 5 sterren

Ear syringed

Was struggling to hear anything at all since a couple of days before I went . Rang Earful who was very good on the phone and fixed me up straight away , Rang them at 9 and was having my ears syringed by 10.30 . Very good service and would definitely use them again

25 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Joe!

Beoordeeld met 5 van de 5 sterren

Great service

Great service, the ladies were lovely, I can hear so clearly now!

Ollie.

25 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Oliver, glad we could help!

Beoordeeld met 5 van de 5 sterren

Excellent service

I had a great experience—my ears were thoroughly cleaned and the service was lovely.

25 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Junaid!

Beoordeeld met 3 van de 5 sterren

Turned up at the centre and sat there…

Turned up at the centre and sat there for 20mins-another lady sat there and she had been waiting 30 mins.Phoned Earful and they said they would get the Audiologist to phone me.Spoke to a lady at the surgery and she told me you had not been there for months.I did go to the new venue and sa the Audiologist,he was very nice and explained everything to me.You need to make it clear to patients that you have moved especially for people who haven't been for an appointment for quite a few months.

25 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Hi Brenda,
We’re really sorry about this, we try to put signs up, send reminder emails and text messages and have updated our google maps and website
But we’ll take feedback on board

Beoordeeld met 5 van de 5 sterren

highly recommended

When I arrived a very pleasant young lady took a quick look and quickly determined the issue. She knew exactly what to do and carried the job out with care, professionalism and efficiency. She explained what she was doing all the way through the procedure. I was in and out in less than 15 minutes and walked out with my hearing restored. Great service. I hope I never have to go again as I've hated having a bunged up ear but would use Earful again without hesitation if needed.

24 april 2025
Review zonder uitnodiging
Logo Earful

Antwoord van Earful

Thanks Jon, we appreciate your support!

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