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Easebuzz Reviews 11

•
TrustScore 2.5 uit 5

2,4

Betalingsdienst
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Bedrijfsgegevens

  1. Betalingsdienst
  2. Accounting software bedrijf
  3. Business to Business-service

Geschreven door het bedrijf

We're India's leading digital payment collection & payment solution provider serving small, medium, and large businesses of the Indian Economy with SaaS-based payment solutions. Our firm works with SMEs in India to enable them to maintain their role in investment, growth, innovation, and employment. Besides providing payment aggregation capabilities, the company also creates payments mechanisms that enable businesses to make payouts on time to suppliers, distributors, or manufacturers, based on reconciliation automated on the platform.

Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

11 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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Beoordeeld met 1 van de 5 sterren

Sorry to say but I have a question

Sorry to say but I have a question. If you really are good payment gateway why do you so many bad comments. Actually I am a businessman. I am planning to start international business but I am looking for something trustable and business dependable only on payment gateway. I am saying these words because first i have spend 15 to 20 lak to setup my business internationally for that I need payment gateway. If my money stuck or anything happened seriously. I would die. I request each an every payment gateway of India please build your trust. Like payoneer have good rating and best customer service.

6 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waiting for documents removal from your platform with proof

Hello there

I informed your team already to remove my data from your platform and still no changes and on your last review i get reply this " Our team has already initiated a request to ensure your documents are removed from our onboarding system, and we will confirm this with you directly." But there is nothing deleting process update i received on my email or anything why ? isn't these reviews also effecting your business or you want customer to wait 1-2 year for simple request?

9 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

After 3hr of extensive documents…

After 3hr of extensive documents submition, and 12hr of wait. They refused to onboard. Ye payment gateway bnao aur khud hi use Karo. Worst experience. Submitted all documents.

13 juni 2025
Review zonder uitnodiging
Logo Easebuzz

Antwoord van Easebuzz

Hello Sir, we’re really sorry to hear about your experience. At Easebuzz, we aim to make onboarding seamless for every business. Could you please mail us (support@easebuzz.in) your registered details so our team can review what went wrong and resolve this quickly for you? 🙏

Your feedback is important to us, and we’d love the chance to make this right.

Team Easebuzz

Beoordeeld met 1 van de 5 sterren

DO NOT USE

DO NOT USE - after wasting many hours collating documentation, they refused to onboard. There are other companies.

4 april 2025
Review zonder uitnodiging
Logo Easebuzz

Antwoord van Easebuzz

We understand your decision to explore other companies after your experience with our onboarding process. We regret that we were unable to meet your needs on this occasion and that it resulted in wasted time for you.

If you are open to providing more details about the reasons for the refusal to onboard, we would appreciate the opportunity to learn from your experience. Please feel free to contact us at support@easebuzz.in.

Beoordeeld met 1 van de 5 sterren

Worst Experience With Easebuzz Team (Priyanka Mam)

Worst Experience With Easebuzz Team, i've contacted with some Priyanka Patil mam 3 days back and she told me to drop a mail and they assured me that they will resolve the problem asap. Its more than 72 hours, i have not got any confirmation from them. Moreover, i contacted Priyanka mam again and she responded like she was not knowing me only. In conclusion, they are not taking any clients responsibility and after sales service is totally zero. I do not recommend any business to opt for Easebuzz, it is the worst payment gateway i've ever seen till now.

28 november 2024
Review zonder uitnodiging
Logo Easebuzz

Antwoord van Easebuzz

Dear,

We sincerely apologize for the experience you've had with Easebuzz. This is certainly not the level of service we strive to provide, and we understand your frustration.

We’d like to resolve this matter promptly. Could you please share more details with us at support@easebuzz.in or reach out to our toll-free number at 1800-8918-297? We are committed to addressing your concerns and ensuring a positive resolution.

Thank you for bringing this to our attention, and we hope to assist you further.

Beoordeeld met 1 van de 5 sterren

Disappointing Experience with Easebuzz

Disappointing Experience with Easebuzz: Potential Fraud Concerns

I recently registered with Easebuzz, providing all my documents for onboarding as a digital product business. However, after following up with their customer support, I was informed that they are currently not accepting digital product businesses for onboarding.

What troubles me is that they collected my personal information without any intention of proceeding with my application. This raises serious concerns about their data handling practices and transparency. If they are not onboarded, I expect my documents to be deleted from their database immediately, but I have not received any assurance regarding this.

I find this situation alarming and potentially fraudulent. I urge others to be cautious when dealing with Easebuzz, as my experience suggests they may not be handling customer information responsibly. I hope they improve their communication and practices to build trust with their users.

18 oktober 2024
Review zonder uitnodiging
Logo Easebuzz

Antwoord van Easebuzz

Dear Sir/Mam,

We're sorry to hear you faced challenges onboarding your digital business with Easebuzz. We prioritize customer satisfaction and apologize for any inconvenience caused.

KYC and Onboarding:

To ensure secure transactions for all users, Easebuzz requires a Know Your Customer (KYC) process during onboarding. This involves verifying your identity and business details to comply with regulations.

Full KYC typically requires:

Business Details: Name, website/app URL, terms & conditions, refund policy, address, contact information.
Identity Verification: Documents proving your identity and business registration (e.g., PAN card, Aadhaar, business registration certificate).
For specific requirements, please visit our Onboarding Docs Section: https://docs.easebuzz.in/docs/get-started/6odcbf0yoovly-how-to-get-started.

We take data privacy seriously, adhering to strict regulations and using robust security measures. Your documents will be deleted per our policy.

Your feedback helps us improve. We're constantly working to smooth onboarding and provide a positive experience for everyone.

If you have further questions or require assistance with KYC, feel free to contact us at support@easebuzz.in.

Beoordeeld met 1 van de 5 sterren

Worst company helping froud and fake…

Worst company helping froud and fake companies like Sale Buy for making their online transactions and not give the product or returning back the money .. so please don’t trust this application and don’t do any online payments through this applications.

23 september 2024
Review zonder uitnodiging
Logo Easebuzz

Antwoord van Easebuzz

We're truly sorry to hear that you've had a negative experience with Easebuzz. Our goal is to provide a safe and secure online payment platform for our users.

We understand that you've encountered issues with Sale Buy and are concerned about the lack of product delivery or refund. Please know that we take such complaints very seriously.

Easebuzz has a strict policy against fraudulent activity. If we become aware of a merchant engaging in fraudulent practices, we take immediate action to protect our users and terminate our relationship with the merchant.

We encourage you to contact our customer support team directly with your specific details about the transaction. We'll investigate the matter thoroughly and work to resolve the issue as quickly as possible.

Thank you for bringing this to our attention. Your feedback helps us improve our services and ensure a better experience for all our users.

Beoordeeld met 1 van de 5 sterren

WORST PG IN INDIA.

This is the worst payment gateway in the market. Not provide proper technical support, their technical team is not competent. They have held my 24 lakhs rupees of money after saying that my business doesn't support their compliance, if that's the case why did you guy provided us the pg? Then I've been continuously mailing them & calling them, but none of them respond to my call. None of them have provided any solution. They 1st said that they will provide the amount after 6 months holding period. Then after 4 months they said they can pay the amount but 2 lakhs penalty will be charged. After acquiring hefty interest for 6 months they said this. Then after 6 months they're not replying and responding, They have kept my hard earned money like this.

27 februari 2024
Review zonder uitnodiging
Logo Easebuzz

Antwoord van Easebuzz

Dear Sir/Mam,

We are truly sorry to hear about your negative experience with our payment gateway services. Your satisfaction is our top priority, and we take your feedback very seriously.

We understand that you have been experiencing difficulties with your account and are concerned about the status of your funds. We want to assure you that we are committed to resolving this matter promptly and fairly.

To better understand the specific issues you're facing, could you please provide us with the following information:

Transaction ID(s): This will help us locate your transactions and investigate any potential problems.
Detailed timeline of events: Please share a step-by-step account of the issues you've encountered, including dates and times.
Communication history: If you have any emails or call records, please provide those as well.
Regarding your KYC (Know Your Customer) policy, we want to clarify that it is a standard requirement for all financial institutions, including payment gateways, to comply with anti-money laundering and counter-terrorism financing regulations. This policy is essential to ensure the integrity and security of our services.

We understand that this process can sometimes be time-consuming, but it is a necessary step to protect both you and our other customers. We apologize for any inconvenience this may have caused.

Our technical team is dedicated to providing excellent support. If you haven't already, please reach out to our customer support team directly for assistance. They will be able to provide you with more specific information and guidance.

We are committed to resolving your concerns and ensuring that you have a positive experience with our payment gateway services. Thank you for bringing this matter to our attention.

Sincerely,

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