EAS Project Reviews 3

0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment.
When I raised a complaint, one of their employees responded in a very rude and unprofessional manner.
I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place.
Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment.
Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.

Overall fairly happy - it has cheaply allowed me to ship from UK to the EU - communication can be a bit slow but the actual process is quite streamlined so you don't really need to talk to anyone. Quick set up, it remits the info, then you get billed once a month - pretty straight forward and it does work.

We are a small UK business who was looking to sell its merch internationally. After researching we found EAS would link with Shopify and handle EU taxes. I was nervous about signing on, but Teemu was very friendly and plausible in our initial call.

My interpretation is as follows:

- We were assured this was a rolling agreement, cancel at any time, where we pay only for sales. In reality there are monthly ongoing charges.

- Cancellation took weeks to action after I was in touch due to my store closing temporarily. Four months on we are still being invoiced - it is very unclear what the charges are for and when they will end.

- If you question the charges with support you are met with a stern response about tax liabilities and penalties from all 27 member states and then sent more invoices.

- There are charges for conversion and "late" payments (which come quickly), given payment of the invoice is via card charges which are passed on to you. There is no direct debit, automatic payment, or convenient way to pay the invoices without paying extra fees on top.

- We are continually bombarded with invoices and duplicate invoices with extra charges almost weekly, making things impossible to track. It is unclear what the invoices are for, several months after beginning the process of trying to cancel.

- Support seems to have an answer for everything - and the answer always seems to involve continuing to pay them.

Practically this was a totally opaque and expensive (and ongoing!) experience - not, in my view, a good road to go down for a small UK business selling to EU.