Eastley Estates and Property Investment Ltd Reviews 

Very responsive to work with!

Eastley Estates delivers what it promises. They help you with the whole journey. Highly recommended.

I've done multiple deals with Ryan over the years. Good guy and I would recommend for sure.

We've just completed a BRR with Ryan and his team. This met the expected outcomes and communication with the team is excellent!

Ryan and his team are fantastic aiding in a really smooth and easy process

Working with Ryan and the team at Eastley Estates has made the whole investment process much smoother than we expected.

They don't just help find properties – they support the entire journey, from acquisition and renovation planning through to introducing reliable professionals and helping prepare the property for refinance and rental. Their local knowledge of the South Wales market has been extremely valuable.

We have recently completed the renovation of our first investment property through Eastley Estates and have been very pleased with the service received. Ryan has always been approachable, honest and willing to help whenever questions arose.

I would happily recommend Eastley Estates to anyone looking to invest in property in South Wales.

Eastley Estates have been a fantastic support throughout our first property investment project in South Wales.

From sourcing the property and helping us assess the numbers, through to introducing solicitors, builders, mortgage brokers and letting agents, they have guided us through every stage of the process. As first-time investors in the area, having an experienced team around us gave us a lot of confidence.

We have now completed the renovation of our first property and are moving into the refinance and letting stage. Ryan and his team have always been available to answer questions, provide advice and help move things forward when needed.

Thank you for all your support so far. We are looking forward to working together on many more projects in the future.

I’ve worked with Ryan on multiple deals now, he’s incredibly knowledgeable, transparent and truly wants to help people. I’d highly recommend working with him if you’re looking to scale your portfolio.

Eastley Estates & Property Investments Ltd – PRS Complaint Upheld

As the customer who instructed Eastley Estates & Property Investments Ltd for what was marketed as a “fully managed, hands‑off” BRR investment service, I paid £5,000 for sourcing and £1,500 for refurbishment management.

After a full investigation, the Property Redress Scheme (PRS) issued a final binding decision in my favour and ordered the company to refund £6,500 in full.

The PRS found that the service delivered fell short of the fully managed service that had been advertised and fell below the standard of reasonable care and skill that any investor is entitled to expect.

The PRS identified multiple serious service and management failings, including:

• failure to raise or explain significant risks highlighted in the Level 3 survey
• failure to advise on the need for specialist investigation into damp‑related issues
• failure to provide the information required to make an informed investment decision
• failure to take timely or proactive action when damp and mould concerns were raised
• delays, poor communication, and inadequate management once issues became apparent
• inaccurate or unreliable information about completed refurbishment works
• inadequate refurbishment oversight and missing compliance documentation
• tenant complaints about mould, ultimately resulting in the tenant leaving the property early

These failures led to substantial delays, failed refinance attempts, tenant complaints regarding mould, and significant remedial works later being required.

The PRS ultimately concluded that I did not receive the fully managed service, provided with reasonable care and skill, for which those fees were paid.

The company has now complied with the PRS decision and refunded the full £6,500 awarded.

This review is based entirely on the findings of an independent PRS adjudication which resulted in a final binding decision. I am sharing this so that prospective investors understand the risks before engaging a “hands‑off” property investment or refurbishment service.

Eastley Estates & Property Investments Ltd is a member of the Property Redress Scheme (PRS), which provides an independent route for customers to have service concerns reviewed. My own complaint was upheld following their investigation.

UPDATE IN RESPONSE TO EASTLEY ESTATES' REPLY:

Thank you for your response. For clarity, my review is based entirely on the findings of the independent PRS adjudication.

The PRS decision explicitly states that:

- The service delivered fell short of the fully managed service that had been advertised.
- The service fell below the standard of reasonable care and skill.
- The appropriate outcome was for Eastley Estates & Property Investments Ltd to refund the full £6,500 in fees.

The PRS did not attribute the outcome to an “unreasonable claim” or to an “unforeseeable issue”, but to service and management failings identified during their investigation.

I accept that the PRS did not find you responsible for the underlying physical defects themselves. However, it did conclude that I did not receive the fully managed service, provided with reasonable care and skill, for which those fees were paid. The company has complied with the PRS's binding decision and refunded the full amount. My review simply reflects the PRS findings so that future customers have accurate information.

UPDATE IN RESPONSE TO AGENT'S ADDITIONAL COMMENTS:

I appreciate that other customers may have had positive experiences. My review relates solely to my own experience and the findings of an independent PRS adjudication.

For clarity, the PRS concluded that:

- The service delivered fell short of the fully managed service that had been advertised,
- The service fell below the standard of reasonable care and skill, and
- The appropriate outcome was for Eastley Estates & Property Investments Ltd to refund the full £6,500 in sourcing and refurbishment management fees.

The company has complied with the PRS's final binding decision and refunded the full amount.

I also accept that the PRS did not find the company responsible for the underlying physical defects themselves. However, it did conclude that I did not receive the fully managed service, provided with reasonable care and skill, for which those fees were paid.

My review is not intended to tarnish anyone's reputation. It is intended to accurately reflect both my experience and the findings of an independent redress scheme so that future customers have complete information.

Investors can read the review, the responses, and make up their own minds.

This is our second investment with Ryan and the team. A very smooth and uncomplicated process makes it easy. Although there are a few hurdles to jump to verify no money laundering going on, but that’s the solicitors role and is reassuring that it is so thorough.

Far better rates than any bank account will give you.
We particularly like the fact that the investments are flexible and can be worked around the amount you want to invest, but also the duration of your investment. We went for 9 months this time as we can then use the returns over the winter months / holidays.

We have been working with Ryan for just over a year. Our first property is now operational and is being rented to tenants. Ryan is pleasant to work with and always responds within a few hours, which helps build trust. While the journey hasn’t been entirely smooth, property investment rarely is. Ryan took responsibility and collaborated with us when the property was undervalued. The building team he works with provided good service, efficient communication, and fair dealings.
We are now looking to invest with Ryan for the second time, confident in his ability to deliver consistent results and support throughout the process.

It's been great working with Ryan and his assistant Jenny is very on the ball. We've invested money with him at 8% and everything got sorted for signing forms very quickly and efficiently. He keeps checking in with us from time to time to make sure all is OK.

Just completed my first project with the team. This has been my first property purchase and the team has been super helpful at every stage. Jenny in particular is brilliant and it’s been a pleasure working with her throughout.

I've recently completed my 1st project with Eastley Estates and have just signed up for my 2nd. The project was completed without the need for myself to attend the property at any stage and there was good communication whenever a question was asked or information was needed. 

We have had a professional relationship with Eastleys for just about a year now and have only good things to say. Communication is seamless and the team are very friendly and always happy to help. Special thanks to Jenny who I work particularly close with, always happy to offer support throughout their clients buying process.

5 Stars. Extremely organised and great at communication - the team (Ryan and Jenny) is clear on prioritising customer satisfaction which helps massively and they are all very personable.

So disappointing - Unfortunately not a hands off experience as mentioned by Ryan multiple times. I think the question to ask is “how many people have you worked with for 3properties or more” and that would tell a story. A number of issues during the progress and various excuses along the way with rent, costs, valuation all substantially below value advised by Ryan. 1) commission taken for repair work, but did not oversee works, with snag works alone taking over 4 months - completed due to number of visits by us and endless chasing, 2) Rental- recommended rental company led us nowhere, Ryan did not offer other options just told us to stick with it, we changed rental companies and was off the market in 2 months. 3) works- the self-claimed expert did not notice there was a structural issue with the building costing £15k more in costs 4) valuation - well below comparable as provided even after additional works. The disappointment is how Ryan disappeared when things went wrong. We had to travel to Wales 5 times to sort out the issues and Ryan refused to acknowledge the issue and discuss it.

I have worked with Ryan and Jenny a little over year and it’s always been a pleasure. They have been friendly and approachable and they have always helped where needed. Would highly recommend.

Always good to deal with, approachable, quick and efficient.

I have always found that Ryan, Jenny and Francine are not only professional, down to earth and trustworthy, but also master communicators. It makes everyone’s life better when you work with a team like them