EasyEPC were very informative from the start and did their best to find an appointment time. They were quick to respond to my emails. The assessor was very professional and took account of the need... Toon meer
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An excellent service from the EPC assessor Dermot Mc Gladery. He was exceptionally helpful and professional. He answered my queries promptly and took time to explain the procedure. Thank you De... Toon meer
Bedrijf heeft geantwoord
What looked like opening a can of worms, with more information required than seemed appropriate, turned into a very straightforward procedure. Book up, arrange a time, get assessment, pay, document... Toon meer
Bedrijf heeft geantwoord
From the first contact we had with easy EPC the experience was smooth and all the staff we dealt with were honest and helpful and conscious of our requirements. When we re contacted them to review t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Easy EPC
Geschreven door het bedrijf
Every property certificate, the easy way
Utilising our 17 years experience in the industry paired with our specialised assessor, admin, and technical teams to provide expert and efficient service across the UK.Our comprehensive list of 15+ services ensures you can find all your property compliance needs under one roof. Quote Me Today Energy Performance Certs Rental Property Surveys Sale Property Surveys New Build Surveys MEES Consultancy
Contactgegevens
First Floor, 12 Albion Street, BN2 9NE, Brighton, Verenigd Koninkrijk
- 0800 170 1201
- customercare@easyepc.org
- easyepc.org
4,8
Uitstekend
2K reviews
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Iv had a terrible time with these Scammers
Easy EPC has been anything but easy to deal with. beware of misleading communications.
Iv had a terrible time with this company. After booking in with them for gas12 and EICR they cancelled the booking. No worries, we are in conversation to reschedule. All of a sudden I'm getting demands for a cancelation fee. Iv receded no services and I don't have an appointment re booked after the cancelation but some how I've to pay 50% of the cancelled appointment. Avoid these scam artists!
- in response -
This company was unclear in there communications and sent no reminders for the appointment leaving me to believe it had all be cancelled. all calls on the day where after the allotted and cancelled time slot. Meaning there was no chance to attend the property. All emails when in concerns to collect the cancelation fee. Iv been bombarded with demands for the cancelation fee far more than I was communicated with about the appointment and its suggested cancelation. with no conformation or reminders set out leading me to believe it was fully cancelled. This shows there more focused on pay that actually delivering a service.
Easy EPC has been anything but easy to deal with. beware of misleading communications.
5 juni 2026
Review zonder uitnodiging
Antwoord van Easy EPC
Hi Ilona, we're concerned to hear your experience with your booking was less than ideal and are keen to address this.
Feedback is important to us, so I’ve taken the time to investigate your bookings with our managers and admin team. I can see that you were booked in for multiple services to occur on the same day at your property. We had to reschedule one out of the four services booked, so we emailed to say the gas safety certificate would not be going ahead on the 5th with the other surveys and would be rearranged, which you said was fine. When our engineers arrived at the property at the agreed date and time to carry out the remaining services booked, there was no one available to provide access. We called both yourself and the tenant, and emailed you at the time to see if we could resolve the issue, but unfortunately no access was granted which resulted in an aborted survey call out fee.
We charge call out fees for surveys that are unable to be completed due to no access as we have booked out our engineers time to complete the job, meaning that we are making a loss on travel, salary and opportunity cost. Please note we have only charged you a 50% call out fee, which will not cover the losses we make. Without these policies in place we would not be running a profitable business. If we were to follow a model of not charging call out fees we would have to increase our pricing across the board to compensate. We have always felt it was fairer to have a reasonable cancellation policy in place, so we are only charging extra when we have been left hanging at short notice.
I can see that my colleagues are currently in conversation with you about why these fees are being charged, so if you have any further questions please don’t hesitate to reach out.
Great company very efficient EPC…
Great company very efficient EPC certification. Kindly liaised with property auction house so we didn’t have to travel a distance.
1 juni 2026
Antwoord van Easy EPC
Hi Julie, many thanks for sharing a review for Easy EPC.
We're delighted to know our efforts towards providing efficient and helpful service have resonated with you positively.
Please consider us at your service for any further property compliance needs.
Really thorough and professional
Really thorough, knowledgable and polite surveyor. Clear and professional. Would highly recommend
4 juni 2026
Antwoord van Easy EPC
Hi Mike, we really appreciate that you've taken the time to share your feedback with us.
It's lovely to hear your feedback for our assessor, we'll be sure to pass your kind words onto them.
If you're in need of any property survey services in the future, we’re ready to help.
Straightforward and quick.
What looked like opening a can of worms, with more information required than seemed appropriate, turned into a very straightforward procedure.
Book up, arrange a time, get assessment, pay, documents through (on govt. EPC site) - job done.
Couldn't understand all the measuring, given that I had certified plans and a scale ruler waiting, but I just let the very pleasant assessor get on with things.
Very easy.
3 juni 2026
Antwoord van Easy EPC
Hi Tim, thanks for taking the time to leave us a review.
It's rewarding to know that you appreciated our efforts to keep things straightforward for our customers, as doing so is a priority for us.
If you require any surveys in the future, we'd be delighted to provide our services again.
Antwoord van Easy EPC
Hi Kirstie, thanks for your 5* review, we really appreciate you taking the time to share your experience with us.
Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how smooth your experience with us was.
If you're in need of any property survey services in the future, we’re ready to help.
Efiicient
Efiicient, friendly service. Answered all questions clearly and good advice.
21 mei 2026
Review zonder uitnodiging
Antwoord van Easy EPC
Hi there, many thanks for sharing a review for Easy EPC.
We're happy to hear that you would rate our service - specifically our efficiency, friendliness, and communication - as 5 star.
If you're in need of any property survey services in the future, we’re ready to help.
Turn up on time
Turn up on time
Very very helpful person doing the EPC
Pleasant on phone to arrange
Giving options to suit
28 mei 2026
Antwoord van Easy EPC
Hi Diane, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
It's lovely to hear your feedback for our assessor, we'll be sure to pass your kind words onto them.
For any upcoming property compliance requirements, please don’t hesitate to reach out to us.
Very good service
Very good service, and helpful. Keep informed regarding appointment time.
26 mei 2026
Antwoord van Easy EPC
Hi Kim, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
We're pleased to know that our dedication to providing good, speedy, informative service has been well-received.
If you require any surveys in the future, we'd be delighted to provide our services again.
Antwoord van Easy EPC
Hi Emma, thank you for sharing your feedback with us.
Customer satisfaction is our priority, so we're thrilled to hear that you'd recommend us for our fast and efficient service.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
very happy would use again and recommend
whole process was quick and easy and kept informed at all times. Pleasure to use
22 mei 2026
Antwoord van Easy EPC
Hi Elaine, we're grateful for the opportunity to hear about your experience.
Providing informative, quick, and easy service is important to the Easy EPC team, so we're happy to hear that this was reflected throughout your survey with us.
Please consider us at your service for any further property compliance needs.
Simple & straightforward
Simple, transparent and straightforward process with great customer service.
21 mei 2026
Antwoord van Easy EPC
Hi Natalie, we really appreciate that you've taken the time to share your feedback with us.
Your satisfaction with customer service is our priority, and it’s great to hear we're on the right track.
For any upcoming property compliance requirements, please don’t hesitate to reach out to us.
From the first contact we had with easy…
From the first contact we had with easy EPC the experience was smooth and all the staff we dealt with were honest and helpful and conscious of our requirements. When we re contacted them to review the changes we had made - again helpful as speedily dealt with.
What looked a little daunting at first was explained in the report simply and options given to conclude our needs to reduce our rating
Thank you to them all.
21 mei 2026
Antwoord van Easy EPC
Hi Duncombe, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Our priority is keeping things easy for you, so we're very pleased to hear that we were able to help you make a daunting process less so.
Should you need another survey or further assistance, we're just a call or email away.
An efficient company
The company gave prompt attention and sent a very pleasant assessor who took a large number of measurements and photos. He asked a few questions about dates of original construction, extensions and alterations. The report, available soon afterwards, was as expected, except for two surprising points: firstly, the energy consumption said to be required for this house is almost twice as much as the energy which I actually consume and pay for! And secondly, there is unlikely to be as much room for savings on lighting as the report says because half the bulbs in the house are already low energy bulbs which I have used to replace the old-fashioned bulbs as they fail.
19 mei 2026
Antwoord van Easy EPC
Hi C. A. Longhurst, customer feedback is important to us, so thank you for taking the time to share yours.
We're pleased to hear our prompt and thorough service was well received, and I'd like to explain the two points you raised, as both are features of how this type of report works rather than errors.
On the energy consumption figure: an EPC is calculated using what's called a standard occupancy assumption. The figure is not a prediction of your actual bills, and it's not meant to match them. The calculation assumes a standard household for a property of your size, age and construction, heating the home to set temperatures for set hours each day, with hot water use based on the floor area. Crucially, two identical houses receive the same rating no matter who lives in them. That is deliberate, because the certificate is designed to describe the building, not the habits of the people in it. Since the assumptions are deliberately average, a household that heats less, heats fewer rooms, or is out of the house a good deal will often use considerably less than the modelled figure. Your actual use being around half the figure shown is entirely consistent with this, and is not a sign that anything is wrong with the report.
On the lighting savings: the proportion of low energy bulbs is recorded during the survey, and the saving shown is calculated only on the bulbs that are not yet low energy. So the report has not assumed you are starting from scratch. The figure already reflects that you have replaced roughly half. What it cannot do is tailor the estimate to your specific fittings and usage, because the recommendations are generated by the standardised government approved software rather than a bespoke assessment. For that reason the actual saving from finishing the job is likely to be modest and may differ from the figure quoted.
If you are planning improvements and want figures based on your property specifically rather than the standard assumptions, we'd always recommend a tailored consultation report first. You can read more here: easyepc.org/minimum-energy-efficiency-standards
I hope that helps clarify both points. If you'd like to talk either through in more detail, our customer care team would be happy to go over them with you.
The appointment with tenant was…
The appointment with tenant was arranged, the checks carried out and report issued very quickly and efficiently. I was kept informed the whole time.
18 mei 2026
Antwoord van Easy EPC
Hi RS, thank you for sharing your feedback with us.
We take pride in providing an efficient experience for our customers while keeping you informed at all stages, so we're very happy to hear that you appreciated that.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Wonderfully responsive to my needs
Wonderfully responsive to my needs. So helpful, plus the speedy service is much appreciated. Going above and beyond
13 mei 2026
Antwoord van Easy EPC
Hi Christina, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your recognition of our team's responsiveness, helpfulness, and speed is greatly appreciated and motivating, we’ll be sure to share your feedback with the team.
If you require any surveys in the future, we'd be delighted to provide our services again.
Antwoord van Easy EPC
Hi Mr Belton, we appreciate that you’ve taken the time to share your insights.
We're pleased to know that our dedication to communication, efficiency, and friendliness has been well-received.
Should you need another survey or further assistance, we're just a call or email away.
Too price cost me money to fail my…
Too price cost me money to fail my cooker which never were problem scamming bastard
13 mei 2026
Antwoord van Easy EPC
Hi Misbah, thanks for taking the time to leave a review, we take feedback seriously here.
I understand that you are upset that your cooker didn’t pass the gas safety certificate inspection, and I would like to explain further why this is, to help you understand why the appliance is not safe to use.
The purpose of a Gas Safety Certificate is to ensure that all gas appliances in a property are safe to use and will not cause danger to those occupying the property at any time, unfortunately it was found during the inspection that your cooker is unsafe.
Our engineer noted three main issues when completing the gas safety inspection, which was that the cooker that failed had been modified to bypass the FDS (Flame Supervision Device) and the burners that were not modified had failed FDSs. The Flame Supervision Device is a critical safety device built into gas appliances that ensures when a flame is extinguished that the gas stops going to the burner. This is a vital component as it stops unburned gas leaking from the appliance, preventing a dangerous build up of unburned gas in the kitchen/property. The engineer also noted that there was no interlock on the gas supply and no fixed permanent ventilation.
In terms of the price of your survey, we always aim to provide the most competitive quote available while still paying our staff and engineers fairly, however we know that occasionally you may be able to find a more competitive quote. Our quotes are no-obligation, so you are always free to go elsewhere should you please.
I hope that this explanation has helped you understand why your cooker failed, but should you like to discuss the report or anything else further, our customer care team will be more than happy to help, so please don’t hesitate to reach out.
Helpful and professional service with…
Helpful and professional service with prompt response to communication.
8 april 2026
Antwoord van Easy EPC
Hi Peter, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're truly pleased to hear your feedback on our service and communication as we strive to keep our standards in those areas as high as possible.
If you're in need of any property survey services in the future, we’re ready to help.
Antwoord van Easy EPC
Hi Susan, thanks for taking the time to leave us a review.
Your satisfaction with our helpfulness and speed is our priority, and it’s great to hear we're on the right track.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Very helpful from start to finish
Very helpful from start to finish. Would highly recommend Edda!
30 april 2026
Antwoord van Easy EPC
Hi John, we really appreciate that you've taken the time to share your experience with us.
It's lovely to hear your feedback for our assessor Edda, we'll be sure to pass your kind words onto her.
Should you need another survey or further assistance, we're just a call or email away.
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