Easyframe Reviews 1.143

Excellent service, would definitely use again.

Mounts cut perfectly to size and shipped before expected and in protective packaging.
Overall great service for a reasonably priced company.

Following an order to easyframe.co.uk (not to be confused with easy-frame.co.uk or eframe.co.uk), I wanted to express my thanks to a company that gives excellent customer service.
Having used easyframe in the past with very good results, I had no hesitation in using their online system to upload my picture before experimenting with various sizes and colours of frame and mounts. This is a great way to see what your picture will look like in the finished frame.
Once decided, I placed the order online - easy!
Then a couple of minutes later while going through the email confirmation that I was sent, I realised I had ordered the wrong thickness and colour of frame (too much fun experimenting and not enough attention to detail!). I immediately 'phoned easyframe and within a few minutes a very helpful lady called Kerry had sorted out the correct frame, assured me that the price I had paid would remain the same despite the new choice being 40 pence dearer and sent me a corrected confirmation email.
The order was placed on Tuesday 7 April and was delivered Friday 10th properly wrapped and protected in a substantial cardboard box.
The frame and mounts were exactly as ordered but when I fitted the picture in the frame, I noticed that the non-reflective acrylic glazing that I had asked for was reflecting light and badly distracting from the mounted picture. At 18:39 on 10th, I sent a query to easyframe asking if they had supplied the wrong glazing. At 19:13 I got a reply from Rob asking me to flip the acrylic glazing sheet over and check the reflections.
It turns out that the anti-refective surface is only on one side and the result when positioned correctly is superb!
My thanks to Kerry and Rob for your help.
Great product, great price and brilliant customer service.
Will definitely be using you again.
Easyframe.co.uk - highly recommended!

Always had a good experience ordering frames. High quality and affordable, and great communication when I have had questions

Fantastic Service great quality frames and very fast shipping. Customer service is amazing thank you so much. I’ve just placed a second order and very happy with all the products.

Easyframe offers a brilliant service. Loads of choice, good quality frames, well priced, well packaged and speedy delivery.
The only issues I had were of my own making when I didn't measure correctly and according to their instructions. Excellent videos on YouTube.
Would highly recommend.

Beautiful quality mount, fits perfectly and looks great. Well packaged, arrived on time. Excellent service, would use again

Purchased once before and items were damaged, purchased recently , item did not show up, and now waiting for the delivery guy to go back to the wrong property to track the frames down and re delivery. 5 days late and counting - They constantly ignore questions asked, that would speed up the situation is infuriating , they replied on this platform first instead of actually updating me of the situation, and after the refund refused to send a replacement of provide any other service because of this bad review, pretty sure thats illegal.. is disappointing service again

Very nice picture frames and my foil pictures look very good up in my living room. Many thanks Jane dear

Ordered four frames from you, all arrived safely, all fitted perfectly and all look wonderful. Beautifully made frames, good prices , will be ordering more very shortly!

Easy to order, choice of colours and shapes. Good quality product and very quick delivery. Thank you

The best custom-made frames - I love the website with the mock-up function as well - I can easily send examples to customers. Very quick return, brilliant quality - thank you so much and I’ll be back for more!

Easy ordering, fast delivery, great product all worked well in the frame.

After getting an eye wateringly expensive price from a local framer I came to Easy frame. Their price was close to one third of the local framer and the ordering process was very straightforward. The service was lightning fast and the quality of the product is excellent.

I have used various companies for the purchase of frames, but, easyframe are by far the most quality both for the frames and keeping an open communication of when they are dispatched and the carrier company. Excellent first class quality in frames , price and delivery, my sincere thanks to all of the team at easyframe.com

Great frames, wonderful range of styles and colours. Very easy to order online and more importantly the frames arrive within days.
Excellent service, excellent company.

Nice frames, quick and easy to order, great for artists who need lots of understated clean line frames for exhibitions.

Ordered a large frame for a diamond painting, was a bit of an odd size and rather heavy. Not only was it perfect but it arrived 6 days after ordering. Great quality and brilliant service, will definitely order again!

We have used Easyframe for several years now and wouldn't consider using anyone else. Great quality, easy to use website interface and very prompt delivery.
We recommend customers and other artists here all the time.
5* all the way!

A great experience, from start to finish.

The Easyframe website allows you to upload and store images of paintings, have them printed (I didn't),
choose a frame, place the order and have it delivered.

I ordered on a Wednesday and received delivery the following Monday. Generous quantity discount (I ordered 14 float frames). Loyalty points. Free delivery over £50. Very helpful customer service.

The quality of workmanship, especially noting the clean and tight mitre joints and the quality of the wood was excellent.

Also included were the D rings, screws and string for hanging, plus Velcro discs for mounting the canvasses in the frame.

All packed up very securely in recyclable material and no plastic.

I'll be back. Very impressed. Many thanks.