eBagReviews 

This was my first and last time ordering from eBag.bg.

From the start, there was zero communication. No calls at all, then suddenly at 8:40pm I get an email saying the driver is downstairs. Of course he wasn’t. So it gets pushed to the next day.

I update the delivery time, then realize I need it later and email support to move it to 2 to 3pm. They reply saying they changed it to 1 to 2pm, which is exactly what I asked them not to do. It honestly feels like they don’t even read messages.

I leave work early just to make sure I’m home. At 1:18pm I get another “driver is downstairs” email. I go down immediately. No driver. I call him and he says he already left. How does that even make sense?

We reschedule again for 4 to 5pm. Same thing. Email says he’s downstairs at 4:20pm. I go down, call him, and now he says he’s three minutes away. When he finally shows up, he tells me the order has already been cancelled and refunded.

At this point it’s just ridiculous. Wrong notifications, drivers not where they say they are, and support that clearly doesn’t care. All you get are copy paste “we apologise” replies while nothing actually gets fixed.

They later blamed it on not being able to call my international US number, but that doesn’t explain why I kept getting false “driver is downstairs” emails or why the driver leaves before even arriving.

This is beyond poor service. It shows zero care for customers and zero responsibility. I will never use them again.

Shopping from this firm is truly a pleasure!
For several months now, I have been using their services and I am extremely satisfied with both their attitude and the quality of the products.

Много са добри, каквото съм им поръчал идва точно на часа. Добре опаковано, без скъсани и наранени опаковки, няма опашки, няма бутане, караници и лошо отношение. Като пенсионер се радвам и на безплатна доставка! Колко му трябва на човек?

As always great products, easy to order and professional service served with enthusiasm and a smile. A highly recommended company.

Always satisfied with the products, their quality, the delivery and the attitude as a whole. Keep the good work ahead!

Бърза и точна доставка, качествени артикули.

First time user of the service and it's incredibly convenient and easy! 5/5

Nailing the delivery every time, always on time, always kind, always smiling and bringing good vibes.

Perfect quality products.
Great service!

Great service! Everything was perfect- delivery right on time, fresh products, kind and helpful guys! Thanks for everything

Днес беше седмата ми поръчка ,много съм доволна от качеството на продуктите и принципа по който се сортират. Никога досега не се е случвало да получа продукт с ниско качество или скъсана опаковка,което означава,че хората ,ангажирани със събирането на продуктите са добре обучени и внимателни. Винаги получавам информация за самата поръчка и възможни промени в грамажа. А всички доставчици са организирани и вежливи. Много благодаря за прекрасната възможност да получавам редовно продуктите си до моята врата! Желая от сърце на целия Ви екип,здраве и много лоялни клиенти!

Поръчвах няколко пъти и останах очарована от продуктите .Винаги са прилежно подредени , и с идеално качество .Доставката е навреме и прекрасно отношение от момчетата ,които ни ги доставят.Препоръчвам! Удобно ,лесно с богат избор от различни фирми .

Перфектни са целия екип на ebag! Винаги на време. Винаги усмихнати и винаги с перфектна стока прилежно опакована🥰

5-6 Jahre volle Zufriedenheit! Wer eine stressfreie Online-Lebensmittel-Lieferung sucht, ist hier genau richtig. Ich bin Stammkunde der ersten Stunde und wurde nie enttäuscht. Weiter so! ⭐⭐⭐⭐⭐

Good prices and quality. Loyalty and assistance on high level.

Много съм щастлива, че от няколко месеца услугата е достъпна и в Перник. Абсолютно всеки път, в който съм поръчвала всичко е било отлично - информаирането при изчерпани продукти, обслужването - винаги услужливи и ведри куриери, дори и отработването на казуси - винаги бързи и отзивчиви. Страхотна услуга, радвам се че я има, особено сега, когато ми предстои да стана родител определено ще увелича употребата ѝ :)

Very nice company with a great service and delivery men.

I use Ebag relatively often and I would always reccomend it. I like the food diversity, prompt delivery and the fact that they are so open to feedback. One of the very few services that cover the world-wide standards. Thank you!

Amazing eBag.bg. The courier was patient and kind. The service is great.