Quick and easy to order online. Delivered next business day. Friendly delivery guys who delivered my Nimble sofa with care. Whoever invented the Nimble sofa is a genius. So easy for a small person li... Toon meer
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Would never use this company again. When we purchased mattress we were told to pick a delivery date. Delivery never arrived on the day and we were then told it can take 3-10 business days! Why wasn... Toon meer
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Not delivered in time allocated on Website at time or ordering. Called 3 times to follow up and nothing was followed up. Said an email had been sent when it hadn’t. No one really cared, don’t offer... Toon meer
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If only they had contacted us about the delay. Because it was a Saturday delivery, I paid extra and waited during the allocated time of 9am–1pm, but the truck didn’t arrive until after 3pm. It would h... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Helping you to live well slept. At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet. With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries. Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.
Contactgegevens
Australië
- ecosa.com.au
2,8
Gemiddeld
370 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Ecosa Breeze Storage Bed & Pure Mattress
Spent 2.5k in the last month. Puchased the Ecosa Breeze Storage Bed and the Pure Mattress. Whilst the Mattress has been amazing. The breeze storage bed has been really disappointing. 2 of the draws have fallen apart. This is after putting them together correctly and treating them with care. I have sent photos of the draws and it does seem tedious to get actionable quick replies that puts my mind at rest. I searched long and hard before committing to a bed frame - i needed storage and the draws looked perfect. Really hoping they provide a solution and provide new draws. As the screws are no long tenable to sustain the draw. it also has me worried about the longevity of the product. Please see pics. Also, has me wondering what their warranty and response would be if issues were to arise with the mattress. However, the mattress has been wonderful thus far.
28 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Nicole,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your Breeze Storage Bed. We completely understand how disappointing this must be.
We do appreciate your kind words about the Pure Mattress, we’re so glad to hear that it has been working well for you. Please rest assured that our Pure Mattress comes with a 15-year warranty.
That said, we sincerely apologise for the inconvenience caused by the drawers. This is certainly not the experience we want for our customers, and we understand your concerns regarding durability and longevity.
We’ve submitted a request for your order details via Trustpilot so we can investigate this further and determine the best possible solution for you. Your feedback is very important to us, and we want to ensure this is resolved properly.
Thank you again for bringing this to our attention. We truly appreciate your patience and look forward to hearing back from you.
Kind regards,
Rochelle
Senior Customer Support
Best Company Ever!!!
Best Company Ever!!!! Ordered the mattress at 9pm Thursday night, delivered to my door Friday 2:30pm. Fantastic!!!! Best communication from start to finish from a company in Australia I have ever had. Well done Ecosa and Moving with Sam.... Thank you
13 maart 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Joel,
Thank you for sharing your feedback with us.
We’re thrilled to hear that your mattress arrived so quickly and that you had such a smooth experience with us from start to finish.
It really makes our day to know that our communication and delivery made such a positive impact
Thank you again for taking the time to share your experience, we truly appreciate it!
Happy snoozing,
Ecosa Dream Team
I didn’t receive my delivery
I didn’t receive my delivery. It was delivered to the incorrect address and I ended up having to schlepp three massive parcels back to my house because they couldn’t be bothered to deliver to the correct address. Phone number for delivery when unanswered as it was after hours on a Friday and it was an all round bad experience. It’s not that hard to read a correct address on the label. I will update further after I try and put the bed together. Horrible so far
13 maart 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Muckann,
Thank you for taking the time to share your experience with us.
We’re really sorry to hear about the delivery issues you faced and completely understand how disappointing it must have been to have your order sent to the wrong address and then have to manage the parcels yourself.
This is certainly not the experience we want for our customers, and we truly apologise for the inconvenience and stress caused. Your feedback is very valuable.
We hope the assembly goes smoothly once you get everything together, and we appreciate your patience as you work through this. If you need any assistance or support during setup, please don’t hesitate to reach out, we’re here to help.
Kind regards,
Ecosa Dream Team
Great Sofa bed.
The delivery driver kept me informed re arrival and arrived spot on time, the sofa bed is lovely, very happy with my purchase from Ecosa, would definitely recommend.
10 maart 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Diane,
Thank you for sharing your experience! We’re thrilled to hear that the delivery went smoothly and that the driver kept you informed along the way.
We’re also delighted to know that you’re enjoying your new sofa bed and that it’s met your expectations. Your recommendation means a lot to us!
Thanks again for taking the time to let us know, and we hope you continue to enjoy many comfortable moments with your Ecosa sofa bed.
Happy snoozing,
Ecosa Dream Team
Exceptional delivery from /Ecosa and MWS
Exceptional delivery from
Ecosa via MWS COURIERS.. continual updates well before - and the day of delivery I knew exactly where they were.so impressed and the office people were just fabulous! Thankyou!🙏
6 maart 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Debby,
Thank you so much for sharing your experience with us! We’re thrilled to hear that the delivery went smoothly and that the continual updates helped you know exactly where your order was.
Thanks again for taking the time to let us know, and we hope you enjoy your new Ecosa products!
Happy snoozing,
Allyson
Senior Customer Support
An excellent mattress
I had no problem with delivery at all. The mattress was delivered to the door even though they could not provide a delivery time,just the day. We were lucky to get it in the morning. The service with pickup of the old mattress was also easy and on the date we selected.
The mattress is wonderful for me and has helped with my back pain which I had for the last months. It almost disappeared. The feeling to sink into the plush version is so good. You can also change to medium or medium plush easily and the cover of the top of the mattress can be unzipped and washed. I got a free waterproof cover, too.I can highly recommend this company.
27 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Eva,
We’re so glad to hear that your Ecosa Mattress has made such a positive difference for you. It’s wonderful that the delivery and old mattress pickup went smoothly, and even better to hear that your back pain has improved so much.
Knowing that you’re enjoying the plush feel, the adjustable layers, and the washable cover and that the waterproof cover added extra convenience, makes us really happy. Thank you for recommending us, and we’re thrilled that your experience with both the mattress and our service has been so positive.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Great product good service
Prompt ordering and delivery and updated all along the way so no one can be confused as to when and what date your item is delivered. The delivery persons were a credit to the company, very professional even asking where abouts would I like the order placed e.g. in specific location not just inside the front door, very nicely done. I would recommend Ecosa for it's affordable products and the quick delivery.
4 maart 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Mary,
Thank you for your feedback!
We’re delighted to hear that the ordering and delivery process was straightforward and kept you well informed throughout. It’s also great to know that our delivery team went the extra mile to ensure your order was placed exactly where you wanted and handled everything professionally. We truly appreciate your kind words and are glad our products and services have met your expectations.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
I brought a Haven Bed frame & the ecosa…
I brought a Haven Bed frame & the ecosa mattress. Would not recommend either the mattress has indents after not even 2 months of 15mm according to ecosa it's not a manufacturing fault unless it is 20mm, I've been emailing them and it's not as easy as they say with the 100 day trial period. The frame also makes noise every time you move which wakes you up it's that noisy. DO NOT BUY all these influences must be getting them for free to be advertising ecosa like they are. It's not even worth it if it was free. Very disappointing customer service & product.
25 december 2025
Review zonder uitnodiging
Antwoord van Ecosa
Hello Shannel,
Thank you for taking the time to share your experience. We completely understand your frustration and are truly sorry for the disappointment you’ve encountered. This is absolutely not the experience we want for any of our customers, especially when comfort and reliability are so important.
We hear your concerns about both the mattress and bed frame, as well as the difficulties you’ve faced with the process. Your feedback about product performance and customer service is very important to us, and we want to make sure it’s addressed properly.
We’ve submitted a request for your order details via Trustpilot so that we can investigate further and see how we can best assist you. Please know that we take these matters seriously and are committed to finding a solution that works for you.
We look forward to your response and the opportunity to make this right.
Kind regards,
Rochelle
Senior Customer Support
Subpar experience
Delivery window was changed without me agreeing to it and had to stop mid meeting to get to this. Also very strong smell
27 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Fernanda,
Thank you for sharing your experience.
We’re really sorry for the inconvenience caused by the unexpected change to your delivery window. We completely understand how frustrating it must have been to have to leave a meeting to receive your order, and we truly appreciate your patience. We’ve submitted a request for your order details via Trustpilot so we can look into this further and share your feedback with our courier.
As for the strong smell, this is quite normal for new items and usually fades after being aired out for a little while. Leaving it in a well-ventilated space should help it settle more quickly. We completely understand that it can be off-putting at first, and we appreciate you giving it a little time.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind Regards,
Rochelle
Senior Customer Support
I’ve ordered a number of things from…
I’ve ordered a number of things from you and you always deliver, promptly, professionally, politely when ordering, changing things, asking questions and actual delivery. Great work.
27 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Anita,
Thanks for taking the time to share this!
It means a lot that you’ve come back to us more than once and that each experience has felt smooth and supportive for you. From ordering to delivery, that’s exactly the kind of experience we hope to create.
We truly appreciate your trust in us and look forward to helping you again whenever you need us.
Happy snoozing,
Allyson
Senior Customer Support
The delivery was promptly made…
The delivery was promptly made according to what was promised. Thank you.
24 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Hendri,
Thank you for your feedback. We’re happy to hear your delivery arrived promptly as promised and appreciate you taking the time to let us know.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy Snoozing,
Carl
Senior Customer Support
Antwoord van Ecosa
Hello Kim,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quality and that delivery went smoothly.
We truly appreciate you taking the time to share your experience. It means a lot to us!
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
Great delivery
Great delivery. On time as scheduled and delivered inside. Lovely team members.
18 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Joanna,
Thank you for sharing this! We’re so pleased to hear your delivery arrived right on schedule and that the team took great care bringing it inside.
We’ll be sure to pass your lovely feedback on to them. It means a lot to know they made a positive impression!
Feel free to let us know if you have any concerns.
Happy snoozing,
Carl
Senior Customer Support
The delivery people very super professional
The delivery people were perfect. Great communication and fast service. Very nice guys too! Helped me with the 5 large boxes all the way up to my apartment. Could not rate them higher.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Karl,
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that our delivery team provided great communication, fast service, and such a positive experience overall.
It’s especially lovely to know they went the extra mile to help carry the five large boxes up to your apartment. We’ll be sure to pass on your kind words to the team. They’ll really appreciate it.
Thanks again for taking the time to share your experience. We hope you’re loving your new purchase! If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Meysi
Senior Customer Support
Delivery was as stated in order
The delivery boys rang me to let me know they would be 5 mins away.
They delivered the large box to my apartment upstairs which I appreciated!
We will see how I sleep this evening!
16 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Pamela,
Thank you so much for sharing your experience!
We’re glad to hear the delivery team kept you updated and gave you a heads up before arriving. It’s great to know they brought the large box all the way upstairs for you as well. We’ll be sure to pass your kind words on to them.
We hope you have a wonderful night’s sleep this evening. If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Meysi
Senior Customer Support
Weeks of Delays, Wrong Delivery, Zero Accountability
The most unprofessional display by a customer service team I have ever experienced. I ordered a bedframe in December and, after weeks of delay, it finally arrived in early February in the wrong colour. I took the day off work to be home for this delivery and ended up with something I didn’t even order. The boxes are huge and heavy and have been sitting in my small apartment ever since, taking up half my living space.
Trying to get this fixed has been an exhausting and frustrating process. I have had to call multiple times because every person I speak to gives me different information. Nothing is consistent. Nothing is followed through. Ecosa confirmed in writing that the incorrect items would be collected after 4pm on a specific date, then sent me a tracking notice for a completely different time. When I called to correct this, I was told they would “try their best”, as if the written commitment meant nothing.
What shocked me most was what happened when I asked to speak to a manager or senior representative. I was told that if I escalated the issue, they would stop working on my case. I have never had a company essentially tell me to stay quiet or they will stop helping me. It felt like a threat and it is completely unacceptable.
Their proposed solution was to leave the massive boxes outside my apartment door. I physically cannot move them and doing so would block the hallway in my building. This suggestion made it very clear that they do not care about the inconvenience they have caused or the position they have put me in.
I chose Ecosa because they advertise fast delivery and good customer service. What I received was incompetence, delays, conflicting information, and a complete lack of accountability. I am still waiting for the correct bedframe and still dealing with the mess they created.
From reading other reviews, it seems like a senior customer service representative monitors Trustpilot, and unfortunately it appears that posting here is the only way to get someone to take your issue seriously.
If you are considering buying from Ecosa, save yourself the stress and go to a company that actually cares about its customers.
My order number is AUOR00802234.
16 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Holly,
Thank you for sharing your experience and taking the time to detail everything that’s happened.
We completely understand how frustrating and exhausting this situation must have been for you. Receiving the wrong item, navigating conflicting information, and dealing with delays is far from the seamless experience we aim to provide, and we are truly sorry for the stress and inconvenience this caused.
We hope that the correct bedframe now provides the comfort you were looking for and that you’re able to enjoy it without any further issues. Your feedback is very important to us, and sharing the impact this experience has had helps us improve how we support our customers in the future.
Thank you again for letting us know, and we truly appreciate your patience throughout this process.
Kind regards,
Rochelle
Senior Customer Support
Worst customer service I have ever received
Worst customer service, disgraceful treatment. Ordered the ecosa nimble. One of the board has two screw threads missing, so the metal brackets cannot be screwed in. I tried to make it work but it kept falling apart. Contacted to ecosa 24 hours after receiving the product and so far it’s been 2 weeks of ignoring me and excuses. The most recent update was “have to tried going to a store and purchasing the threads yourself”. WHAT!?!? If you cannot send me two screws from your own warehouse, how on earth am I going to source them from a random department store? That is absolutely unacceptable. I simply don’t understand how my sofa arrived within 24 hours, yet you can’t send a single wooden board, or worst case - two metal threads and some epoxy resin, over the course of two week? How long am I expected to wait? At this stage I think it would be quicker to just get a refund the sofa and then order a new one.
11 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Connor,
We're truly sorry to hear about your experience with the Nimble Sofa Bed and the issues you’ve faced with the missing screw threads. I completely understand how frustrating and disappointing this must be, especially after waiting for two weeks without a proper resolution.
We sincerely apologise for the inconvenience and the delay in addressing your concerns. We’ve submitted a request for your order details via Trustpilot so we can investigate this matter thoroughly and determine the best way to assist you.
Thank you for taking the time to share your experience. We genuinely want to resolve this for you as quickly as possible and look forward to hearing back from you soon.
Kind Regards,
Rochelle
Senior Customer Support
The delivery was much later than…
The delivery was much later than expected. The box was very broken and really filthy. I am transporting the mattress elsewhere and this has made the move very difficult.
14 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hi Kylie,
We're truly sorry to hear that your delivery arrived much later than expected and that the box was damaged and dirty. We can absolutely understand how frustrating this must have been, especially while you’re in the process of transporting the mattress elsewhere.
This is certainly not the experience we want for any of our customers. We sincerely apologise for the inconvenience caused and acknowledge that we fell short in this instance.
Your feedback is incredibly valuable to us, as it helps us identify where things went wrong and improve how we work with our delivery partners. We are reviewing this matter closely with our logistics team to ensure better communication, faster resolutions, and a smoother delivery process moving forward.
We’ve also submitted a request for your order details via Trustpilot so we can investigate this further and determine how best to assist you. We genuinely want to address your concerns properly.
Thank you for taking the time to share your experience. We look forward to hearing back from you soon.
Kind regards,
Rochelle
Senior Customer Support
Hope you have a spare bed if you buy from them.
I waited over a month for my out of stock bed base to arrive, and now that I’ve received it with short notice and no warning, the parts don’t fit together because the metal plates were installed wrong on one of the pieces.
I have been in contact with them, I have had two replacement orders organised thus far, both with the wrong parts despite my efforts to clearly and concisely describe the issue.
I’m extremely disappointed with this experience, and if I’d have known it would happen I never would have dropped this amount of money on this business. I’m currently sleeping on an air mattress in my living room while I wait for this to be resolved.
Do not purchase from Ecosa if you value an easy experience when they provide you with faulty products.
5 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Colby,
We're truly sorry to hear about the ongoing issues with your bed base and the repeated problems with the replacement parts. We completely understand how frustrating and exhausting this must be.
This is absolutely not the experience we want for any of our customers, and we sincerely apologise for the inconvenience and disappointment caused. Your feedback is incredibly important to us.
We’ve submitted a request for your order details via Trustpilot so that we can investigate this further and see how we can best assist you. Your feedback is very important to us, and we want to make sure we address your concerns properly.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Order dispatched 27th November, received 4th February
Delivery and customer service is unacceptable. Delivery was due and booked in for 8th December. I contacted customer service on the 15th December because nothing had arrived and we’d had no communication from the courier. That day, customer service said they would sort it out and prioritise delivery for the next week. Since then, I’ve been getting the same stock standard “we’ll follow up with the courier” response, every time I’ve emailed, with no action. After three requests, they finally sent a replacement, today we received one out of the three boxes, we were told all three would be delivered today.
Ecosa also sent me their email to request a review of the product, which I had not received. I left a review and cannot find my review on their website, despite them sending me a reply to it.
EDIT: we received the remaining boxes, bed was easy to assemble. After this review Ecosa offered a $50 refund for the inconvenience, we received this and they asked us to change the review.
The product itself is fine, my problem was with how long it took to fulfil delivery of my order and lack of action to resolve over the 2 months.
3 februari 2026
Review zonder uitnodiging
Antwoord van Ecosa
Hello Holly,
Thank you for taking the time to share this. We’re really sorry for the long delay and for the experience you’ve had so far. We completely understand how frustrating it is to be waiting this long, especially after delivery dates were confirmed and expectations were set.
What you’ve described with the repeated follow ups, mixed delivery of boxes, and lack of clear communication is not the level of service we aim to provide. We also understand how disappointing it must have felt to receive a review request for a product you hadn’t even received yet, and then not see your review reflected on our site. That only adds to the frustration, and we’re sorry for that.
To help resolve this properly, we’ve sent you a direct message so we can securely review your order details and get clear, accurate updates on the remaining delivery. We want to make sure this is followed through and not just passed back to you with another generic response.
Regarding reviews, we’d also like to clarify this with you directly. Reviews shown on our website and on platforms like Trustpilot can sometimes take time to appear due to moderation and verification processes, but we’re happy to look into your specific case and explain what’s happening there.
Please check your direct messages and reply when you’re ready. We appreciate your patience so far, and we genuinely want to get this sorted for you as quickly as possible.
Kind regards,
Carl
Senior Customer Support
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