Awful. This company basically survives from contracts via social housing, local authority funding and landlord checks- all of which give people on receiving end of their shoddy services so comeback, w... Toon meer
Bedrijf heeft geantwoord
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Absolutely top quality service from Simon will use again and highly recommend 10 stars.... Lovely Man!!! Simon was contracted to do a bathroom repair and kitchen improvement and went above and bey... Toon meer
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Benn and his team at EcoSafe were fantastic, understanding and very polite. Tim had not long joined and done an amazing job in our bathroom. Benn has always been a phone call or message... Toon meer
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This was an Insurance job and initially the work appeared to involve simply rebuilding a damaged bay window wall but as the work started further damage was found. The job also involved some odd shape... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We deliver high quality building, construction, and maintenance services to Homeowners, Landlords and Residents nationwide.
Contactgegevens
Ecosafe Group, Unit G2, The Fulcrum, BH12 4NU, Poole, Verenigd Koninkrijk
- 03339390161
- info@ecosafegroup.co.uk
- ecosafegroup.co.uk
4,4
Uitstekend
72 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Pete w was amazing did a wonderful job…
Pete w was amazing did a wonderful job and did what was needed very happy with the finish .
17 april 2026
Review zonder uitnodiging
Simon f was an absolute legend
Simon f was an absolute legend he has made my flat feel like a home exceptional work has been done he has taken prober care with everything he has done not a bad word could be said about him my house is full of neurodivergent people and Simon was understandable and caring in every way I would highly recommend the company he works for give him praise as he has done an outstanding job.
17 april 2026
Review zonder uitnodiging
Courteous on time and efficient
The gentleman, Kieran who arrived here was on time and finished the job very quickly.
1 april 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your great review!
We’re so pleased to hear that Kieran made such a positive impression. Being courteous, punctual and efficient are all qualities we really value, so it’s fantastic to know he delivered exactly that and completed the job quickly for you.
We’ll be sure to pass your kind feedback on to Kieran, he’ll really appreciate it. Thanks again for taking the time to share your experience!
I just had my flat painted by Pete W
I just had my flat painted by Pete W. He has done an amazing job and gone above and beyond. He was lovely and very polite and professional. I highly recommend him.
Tara H
30 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your kind review!
We’re delighted to hear how happy you are with the work Pete carried out in your flat. It’s fantastic to know he delivered such a high standard and went above and beyond to make sure everything was just right for you.
Pete’s polite, friendly and professional approach is exactly what we pride ourselves on, so your recommendation really means a lot. We’ll be sure to pass your lovely feedback on to him, he’ll be thrilled!
Thank you again for taking the time to share your experience 😊
A job well done
The young man. DeiviDas
Turned up right on 8am
Checked out bits went to get some sealant gor hole under window ledge. That all yhe other council men had not seen. It was big. But all sorted. Then he painted my wall kept everything tidy. Very polite. Even offered to help put my furniture back,but my friends were coming back to do that for me as I could not help him.
25 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your wonderful review!
We’re really pleased to hear that Deividas made such a positive impression. Arriving promptly, taking the time to spot and fix an issue that had previously been missed and then completing the work to a high standard while keeping everything tidy is exactly the level of care we aim to provide.
It’s also lovely to hear how polite and thoughtful he was, even offering to help with your furniture. We know how much those small gestures can mean.
We’ll be sure to pass your kind feedback on to Deividas, he’ll really appreciate it. Thank you again for taking the time to share your experience!
Pete was great
Pete was great, he spent 3 days ensuring everything was done properly.
18 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your great feedback!
We’re really pleased to hear that Pete made such a positive impression. Taking the time to make sure everything is completed properly is something we really value, so it’s fantastic to know his dedication over those three days stood out.
We’ll be sure to pass your kind comments on to Pete, he’ll really appreciate it. Thanks again for taking the time to share your experience!
Awful
Awful. This company basically survives from contracts via social housing, local authority funding and landlord checks- all of which give people on receiving end of their shoddy services so comeback, warranty etc. Poor customer care. Works not completed but charged for. Staff do not respond or state works required are extreme - for example in my most recent issue - “you need to rip your floors up”! Two particular “admin” staff have been awful. High turnover of engineers who also advised me only to use Ecosafe and encouraged me to leave rave reviews about Ecosafe as a small, reliable family business - untrue - he was fired apparently. Next engine left as company don’t look after staff then next engineer said floors need ripped up then when I continued to query he actually looked and told me valve needed replaced! Have many emails to confirm. Tried to revolve with them initially. I am disabled and so far have been without heat and hot water around 1 month! I am contacting local housing providers and WHICH to report so please beware! Awful, awful company……
2 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
We are very sorry to read about your experience and genuinely appreciate you taking the time to share such detailed feedback.
First and foremost, we would like to sincerely apologise for the distress and inconvenience caused, particularly given your circumstances and the length of time you have been without heating and hot water. This is not the level of service we aim to provide and we fully understand how difficult and frustrating this must have been.
We are especially concerned to hear your comments regarding incomplete works, communication issues and conflicting advice from our engineers. This is not reflective of our standards and we take these concerns very seriously. We would like to review the history of your case in full, including the differing diagnoses you have described, to understand exactly what has happened and ensure any necessary corrective action is taken.
We are also sorry to hear about your experience with our office team and the perception of poor customer care. We expect all customers to be treated with respect, clarity and professionalism at all times and it is disappointing to hear that this was not your experience.
With regard to your concerns about charges and works not being completed, we would welcome the opportunity to investigate this thoroughly and provide a clear and transparent response.
Please could we kindly ask that you contact us directly at info@ecosafegroup.co.uk so we can look into this as a priority. We will also be happy to provide you with a copy of our formal complaints procedure to ensure your concerns are handled correctly and fairly.
We are committed to resolving this matter and restoring your confidence in our service and we would very much appreciate the opportunity to put things right.
Unprofessional, unreliable and discourteous
I contacted the Ecosafe Group about a retrofit/extension project I was planning and received an immediate response with a later booked phone call with the Senior Operations Manager. On that call she suggested Ecosafe undertake a first piece of work to get the project going. I emailed the same day to accept and to arrange for the work to be carried out. I never received any acknowledgement or response. I chased this up with a further email but still nothing. Very disappointed with this unprofessional, unreliable and discourteous approach.
3 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your feedback. I’m very sorry to hear about your experience and the lack of response following your call and emails.
This is not the standard of service we aim to provide. We completely understand how frustrating this must have been, and we apologise for the lack of communication and follow-through on this occasion.
We take concerns like this seriously and will be reviewing what has happened internally to ensure it does not occur again. Thank you again for bringing this to our attention.
Top Notch Simon 🦢.....
Absolutely top quality service from Simon will use again and highly recommend 10 stars....
Lovely Man!!!
Simon was contracted to do a bathroom repair and kitchen improvement and went above and beyond giving good and practical advice also on upkeep of works carried out....Thanks Simon 👍🏼👌🏽
13 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you very much for the fantastic review. We really appreciate you taking the time to share your experience!
It’s wonderful to hear that you received such top-quality service and that the visit made such a positive impression. Comments like this mean a lot to our team.
If you wouldn’t mind, could you let us know the name of the operative who attended or a little more about the job that was carried out? We’d love to make sure your kind feedback and thanks are passed on to the right person.
Thanks again for the recommendation, it really is appreciated!
- Thank you for letting us know! We will definitely pass your kind words on to Simon!
Had Luke this morning (13/03/2026)
Had Luke this morning (13/03/2026)
Lovely guy , told me what the issues were and planned on getting it sorted for me.
Thank you!
13 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for taking the time to leave such a lovely review.
It’s great to hear that Luke made such a positive impression during his visit. I’m really pleased that he took the time to explain the issues clearly and talk you through the plan to get everything sorted. We always want residents to feel informed and reassured about the work being carried out.
I’ll be sure to pass your kind comments on to Luke. He’ll really appreciate the feedback. Thanks again for sharing your experience!
Nathan (Bert)
Nathan (Bert)
I would like to thank Nathan from the Ecosafe Group for his outstanding work carried out on my apartment
2 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you very much for taking the time to leave such a kind review.
It’s wonderful to hear that you were so pleased with the work Nathan carried out in your apartment. Nathan takes a great deal of pride in what he does and feedback like this really means a lot. I will make sure your thanks and kind comments are passed on to him. I know he will really appreciate it.
Thank you again for sharing your experience.
5stars to Luke.
Pleasure to meet Luke, he is polite and very professional.
Explained from start to finish his work, what product use.
Thank you.
11 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for taking the time to leave such a lovely review.
It’s great to hear that Luke made such a positive impression when visiting your home. He takes a lot of pride in his work, so I’m really pleased that he took the time to explain everything clearly from start to finish and talk you through the products he was using. We know how important it is for residents to feel informed and comfortable with the work being carried out.
I’ll be sure to pass your kind comments on to Luke. He’ll really appreciate the feedback.
Pete W. Professional work
Pete W came done work for us. Very pleasant and professional. Was a pleasure to have him here.
20 februari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your lovely review! We’re really pleased to hear that Pete provided such professional service and made a positive impression while carrying out the work. We’ll be sure to pass your kind comments on to him, he’ll be delighted to hear them! Thanks again for taking the time to share your feedback.
Pete was brilliant
Pete was brilliant, he went above and beyond and his finished work was excellent. Would highly recommend
11 februari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your kind words!
We’re thrilled to hear that Pete went above and beyond for you and that you’re so pleased with the finished result. Delivering excellent workmanship and that extra level of care is exactly what we strive for, so it’s wonderful to see that reflected in your experience.
We’ll be sure to pass your recommendation on to Pete, he’ll really appreciate it. Thank you again for taking the time to leave such lovely feedback!
I had a kitchen installed by Rob and he…
I had a kitchen installed by Rob and he could not have done a better job , I am very pleased with his quality of work and his professionalism
6 februari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your lovely review.
We’re absolutely delighted to hear how pleased you are with your new kitchen. It’s fantastic to know that Rob’s quality of work and professionalism stood out and that he delivered a finish you’re truly happy with.
We’ll be sure to pass your kind words on to Rob. Feedback like this means a great deal to him and to all of us. Enjoy your new kitchen and thank you again for taking the time to share your experience!
Had this company carry out some…
Had this company carry out some plastering and painting, who were recommended by the council , they were excellent in every way, time keeping great, the work they did was 1st rate, and the chap called Deivioas (David) was very nice did a great job he went above and beyond thank you. would definitely recommend.
7 februari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your fantastic review.
We’re really pleased to hear that you were happy with every aspect of the service, from the timekeeping through to the quality of the plastering and painting. Delivering first-rate workmanship and turning up when we say we will are things we take great pride in, so it’s lovely to see that recognised.
It’s especially great to hear how pleased you were with David. Going above and beyond is exactly what we aim for, and we’ll be sure to pass your kind words on to him, he’ll be delighted.
Thank you again for your recommendation, it truly means a lot.
A fantastic job by Paul of Ecosafe…
A fantastic job by Paul of Ecosafe Transformed our bathroom ceiling to bright white after living with it black and mouldy for so many years
Paul was extremely polite cheerful and helpful A great asset to your company
30 januari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for taking the time to leave such a lovely review.
We’re absolutely delighted to hear how pleased you are with the transformation of your bathroom ceiling. What a difference it must be after living with the mould for so long! Paul will be really proud to know his hard work, cheerful manner and helpful approach made such a positive impact on your experience.
We’ll be sure to pass on your kind words to him. Thank you again for your support.
Excellent professional and honest…
Excellent professional and honest service. The appointment was kept on time and I was updated if any further information was needed. The chap was courteous, professional, polite and helpful. I was told what was done, what needed doing and everything explained. Highly recommended.
15 december 2025
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you very much for your excellent review. We’re so pleased to hear that you found the service professional, honest and well-communicated throughout.
Keeping appointments on time and making sure everything is clearly explained is really important to us, so it’s great to know this came across during your visit.
We’ll be sure to pass your kind feedback on to Paul. Thank you for the recommendation, it’s truly appreciated!
Richard and his team.
Richard and his team have been absolutely amazing, always helpful and polite and any issue has been resolved that day. Fantastic work and so happy with the results. Definitely deserve the 5*
24 januari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your fantastic review. We’re delighted to hear how positive your experience has been and that Richard and his team have been so helpful and polite throughout.
It’s especially great to know that any issues were resolved promptly and that you’re so happy with the final results. Your kind words will be shared with Richard and the team. They’ll really appreciate the recognition!
Thank you again for taking the time to leave such lovely feedback.
Very friendly and extremely efficient
The two men who came to our home on this day to treat the mould were extremely friendly, polite as well as efficient. The younger man also admired some of my art.
They were quick and funny too.
18 november 2025
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your lovely review. We’re really pleased to hear that Luke and Phil who attended were friendly, polite and efficient.
It’s great to know they made the visit an enjoyable one and we especially love hearing that they took the time to admire your artwork because those little moments really matter! We’ll be sure to pass your kind words on to the team.
Thank you again for taking the time to share your experience.
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