Ecosmartheat Reviews 

I am helping my son to renovate a 1930s semi which he moved into about a month ago. The house was fitted with 1990s night storage heaters and a traditional electrically heated hot water tank. The house already benefitted from cavity wall insulation and has potential for solar, so we decided to embrace renewables. As my son does variable work shifts and lives alone, the existing heating system was not going to be economic or convenient. My son has an electrician friend who will be installing WiFi controlled ceramic core radiators. For hot water we considered various forms of on-demand water heaters, some of which would have been very cheap to install, but not necessarily very efficient or reliable. We then came across heat battery technology, which is an expensive option but promised to do everything we could ask of it.

The Sunamp web site gave the cost of each of their Thermino units but most specialist fitting companies failed to state an installed price, and some had a reputation for pushy sales techniques. When I did a web search for local installers (S.Yorks or East Midlands) I came across EcoSmartHeat of Nottingham, who gave a price for the Thermino 150 inclusive of fitting. The company were very helpful in answering my questions, and a date was set for their engineer to come and look at the property. Come the day, and a fitter came and advised that they could do the work, and we agreed to go ahead. By chance, the old hot water heater had failed a day or so before and my son was without hot water, and it was in the middle of a heat wave! We were naturally reluctant to have the old system repaired when it was about to be replaced. EcoSmartHeat understood the predicament and within thirty minutes of the fitter having left us, the office called offering to squeeze us in to their existing schedule. Needless to say we jumped at the offer and the unit arrived next day, followed a day later by the arrival of two very competent fitters who had the entire job done by lunch time!

I cannot speak highly enough of my experience with this company. From the first phone call with Sophie I was confident that I could trust them with replacing my 20 yr old gas combi boiler with an electric one.
Every question was answered swiftly & nothing too much trouble. It was a pleasure to speak to Sophie in person or send a message.
Richard & his delightful daughter were a pleasure to have in my home, arriving promptly & working hard to overcome an early problem.
I will be happy to recommend this company with confidence. Sue

From start to finish, Sophie, Richard and the delivery team worked seamlessly to install our new Sunamp Thermino 300e and what a machine it is. No more loft tank or water tank. Just instant warm water. They were so helpful with explaining how everything works, seamless installation and after care and support. A***

Impeccable service from start to finish. Clear and informative about the product and not pushy about sales. Installation was extremely professional, leaving a smart, tidy job afterwards. Perfect communication throughout. Top notch.

I had a fantastic experience with Eco Smart Heat from start to finish. The team were incredibly knowledgeable and took the time to understand my home and specific needs, offering solutions that genuinely work rather than a one-size-fits-all approach.

What really stood out was the lack of any pushy sales tactics—they simply provided honest advice and let the quality of their service speak for itself. The installation process was completely seamless, carried out professionally with minimal disruption.

Even after everything was set up, their aftercare has been excellent, giving real peace of mind. I wouldn’t hesitate to recommend them to anyone looking for efficient, tailored heating solutions.

The service from Eco smart heat has been perfect! Sophie who liaised with me throughout was an absolute standout! She did everything to accommodate my needs and kept me in the loop throughout. She was knowledgeable and professionally while also being friendly and very kind, it was an absolute pleasure working with her! We had a Sunamp Thermino installed and that went smoothly and exactly as we expected, is working beautifully! So thrilled I was able to work with this organisation and would highly recommend for anyone looking for eco-friendly solutions!

We found Ecosmart to be extremely knowledgeable about the Sunamp. The fitting was done in half a day. Very clean and tidy too.

We had a brilliant experience with Ecosmart from placing order with Ben and then being contacted by Sophie who arranged quick delivery and installation within the week.Excellent service from delivery team and engineers where nothing was too much trouble.We would highly recommend this company to friends and family.Special thanks to Sophie for keeping us informed from start to finish and many thank you for all the team for a painless experience.

Fantastic customer service from Ecosmart. After a disaster over Christmas leaving us without hot water, everyone was really helpful in getting us back and up and running before the new year. Lots of extra effort also put in as our property is not the easiest to access. Not necessarily the cheapest on the market but worth a little extra for efficiency and peace of mind. Communication has been great throughout and very reassured by their professionalism and handling of the warranty.

Everything delt with promptly

We were incredibly impressed with how Ecosmartheat went out of its way to accommodate our needs. They were quick with answering our calls, fitting us in on our preferred timeline and the quality of the work was faultless.
We wouldn't hesitate to recommend them and also the Thermino heat battery.

I had an amazing experience with Ecosmart. My boiler was leaking so it was quiet urgent. From the minute I emailed for a quote they got back to me within an hour and I phoned them back and had them booked in to come the following week to install. They were able to come at 8am in the morning and arrived bang on time meaning I could go to work and leave them to it. They phoned me at 10.30am to say it was all done and sent me photos. There was a slight hiccup when I went to have a shower in the morning and it wasnt hot enough but the installler called me and talked me through what to adjust. Couldnt be happier with the product and service. According to my smart meter I have saved £8 in the first week on my electricity bill. Sophie who organises it all on the phone is friendly and efficient. Would defiantely recommend.

I am very happy to recommend this company. Sophie was always very quick to respond to any questions. We had the installation in August and they are still at the end of the line when we need them.

Good riddance to the old water tank, hello instant and powerful hot water. Sophie and the whole team who deliver and fit the new system are just excellent. It really was a wonderful service. So happy with the whole process.

This whole experience was so pain free, from my initial meeting with Sophie, to the day of installation. So happy with my new water heating system. The whole team were great and very helpful.

Our seven year old Sunamp water heater expired while we were on holiday and we returned to no hot water, it had to be replaced under it's 10 year warranty. Ecosmart Heating Ltd were recommended by Sunamp to fit the replacement for us. They arranged for a new unit to be delivered as soon as was physically possible and we had hot water back on within two days of speaking to them. Their staff were friendly, very fast and their work was neat and tidy. As soon as the unit was delivered it was fitted and up and running within a couple of hours. Highly recommend these guys!

The company were helpful, efficient and always easy to contact with a knowledgable and friendly person at the other end of the phone or e.mail. The initial visit and assesment of requirements gave confidence, as did the follow-up conversations and booking. The installation took place as planned and the workmen were friendly efficient and tidy. They worked hard in very hot weather. All appears in good order. The system provides lovely hot water on demand with very little 'run off' before the hot water comes through. The heaters in each room provide excellent heat output, all controllable individually.

Oops! Had a Sunamp heat battery installed last year but forgot to leave a review...
Anyway, good experience overall - slight niggle with an extra part needed in our particular installation, but it was sorted out very fast and smooth. Delivery guys took our awkward narrow bendy staircase in their stride, the installer helpfully removed a shower pump that had to go, and the product is wonderful! Full bore mains pressure potable hot water for 9 months now - couldn't go back to a tank.

We had a Sunamp thermal battery installed by EcoSmart and it was a very easy process! Sophie was able to advise us on the best battery for our needs and determine where the installation would be best suited in our home. The technicians were friendly and efficient - the whole process was much faster than we imagined it would be! We also had our hot water back almost immediately. Sophie checked back in with us after the installation to make sure we were happy and was able to answer some additional questions we had. Would definitely recommend to anyone looking to switch to more sustainable and efficient systems!

Excellent Company
Fitted a Sunamp Thermidor Hot Water system to run along side our Grant Solar Thermal system.
Overall price very good, installation excellent and the communication from the company excellent.
Highly Recommend
Thank You Eco Smat Heat