Amazing service & help from when my case was missing on 21st March to the delivery of it to my home address this morning - 25th March .The courier service kept in touch regularly & I was able to track... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got a message to say delivery 27/2/26 between 7.52 and 9.52. Then got a message saying it had been delivered at 8.24. Sounds good? Well it was delivered to a place 11 miles away completely differen... Toon meer
Bedrijf heeft geantwoord
Bag was delivered one day after my flight (Flight arrived 3pm, bag delivered 4pm following day). Website was good at giving updates and I even got a call making sure I was home. Delivery driver was ve... Toon meer
Bedrijf heeft geantwoord
Advised delivery date and time, item returned as promised! Delighted as it was a suitcase I thought was lost forever! Will never travel with Air India again! Thank you Dx deliveries!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
eCourier is a technology-enabled logistics company providing time critical same day, UK overnight and international delivery services, as well as inventory management, medical services, and final mile retail deliveries.
Contactgegevens
3rd Floor, 206 Whitechapel Road, E11AA, London, Verenigd Koninkrijk
- 0345 145 1000
- happiness@ecourier.co.uk
- ecourier.co.uk
4,1
Goed
153 reviews
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Communication & accurate delivery time
6 april 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Don't Worry too Much
Bag was delivered one day after my flight (Flight arrived 3pm, bag delivered 4pm following day). Website was good at giving updates and I even got a call making sure I was home. Delivery driver was very kind as well :). Just had to sign and got all my things back!
2 april 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
If I could leave no stars I would
If I could leave no stars I would. Over 4 hours to get my luggage 8 miles. Ridiculous , ruined my entire vacation
2 april 2026
Review zonder uitnodiging
Kept informed of delivery time and very…
Kept informed of delivery time and very courteous driver
1 april 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Holiday luggage wanted a longer holiday!
Kept informed and timely delivery.
Polite and courteous delivery driver
30 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Delivered earlier than expected.
Sent me a mail a day before the delivery.
Delivered earlier than expected.
Delivered between the time range they mentioned.
Had a knock and it was them.
30 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
The delivery wasn’t done
The delivery wasn’t done, as at the time of writing this review, my delayed luggages from British Airways that was to be delivered after 24 hours remained hasn’t been delivered to me. Tracking through your system showed that a Mr Mark has signed for my luggage’s but there’s no one with such name in my Home. My luggages were taken on board the BA long haul flight with me identified by my International Passport & I believe in delivering, such identification should have been repeated to ensure the right owner of the luggages is given the delayed baggages as would have been done in the Baggage Claim section in the Airport Arrival Area. The delivery was not properly coordinated & not successful
29 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Hi Emmanuel,
Thank you for getting those details over to us. We sincerely apologise for the stress and inconvenience caused by the delay with your baggage.
We have fast-tracked your query to our Baggage Team, who are currently investigating its status. A member of the team will reach out to you directly with a progress update as soon as possible.
Thank you for your patience while we get this sorted.
Best regards,
The eCourier Team
What a fantastic service lovely driver…
What a fantastic service lovely driver who was very helpful and curious
Thankyou
29 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Great communication
Good communication once my
" lost bag "had been received by couriers and delivered promptly
Good job and a good driver
Many thanks
28 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Great service
27 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
They kept me updated on the progress of delivery
Delivery was timely and the driver was friendly
26 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Amazing service & help received .
Amazing service & help from when my case was missing on 21st March to the delivery of it to my home address this morning - 25th March .The courier service kept in touch regularly & I was able to track the progress. It was delivered well within the time frame by Steve who was very helpful. Many thanks for a great service .
25 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Advised delivery date and time
Advised delivery date and time, item returned as promised! Delighted as it was a suitcase I thought was lost forever! Will never travel with Air India again! Thank you Dx deliveries!
21 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Driver was very polite and open for…
Driver was very polite and open for resolving issue. Was happy with all the communication and delivery of item.
20 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
The service i received was brilliant
The service i received was brilliant, with updates regular and an early delivery was first class
18 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Item delivered on time in good…
Item delivered on time in good condition and the driver was great
15 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Great job getting me my suitcase…
Great job getting me my suitcase quickly with constant updates via the delivery portal. Driver did an amazing job of manoeuvring their way to my address despite issues with roadworks in the local area.
4 maart 2026
Review zonder uitnodiging
Antwoord van eCourier
Thank you for taking the time to leave us a review. We greatly appreciate your feedback and are delighted to hear your positive comments.
Best regards,
Team eCourier
Had to pick up as failed to deliver…
Had to pick up as failed to deliver twice!
Then sent a POD stating delivered to my home 😂
27 februari 2026
Review zonder uitnodiging
Antwoord van eCourier
We sincerely apologise for the difficulties you have encountered.
To assist you further, could you please send us an email at baggage@ecourierair.co.uk and provide any job references related to your issue?
Thank you for your cooperation.
Best regards,
Team eCourier Air
Got a message to say delivery 27/2/26…
Got a message to say delivery 27/2/26 between 7.52 and 9.52. Then got a message saying it had been delivered at 8.24. Sounds good? Well it was delivered to a place 11 miles away completely different postcode and county! Plus they started with 2 packages together. They split them up to give to 2 different drivers! 2nd one scheduled to be delivered at a different time!
27 februari 2026
Review zonder uitnodiging
Antwoord van eCourier
We sincerely apologise for the difficulties you have encountered.
To assist you further, could you please send us an email at baggage@ecourierair.co.uk and provide any job references related to your issue?
Thank you for your cooperation.
Best regards,
Team eCourier Air
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