eCurring- Powered by Mollie Reviews 

Application not working properly, no more web site with contact information to find. When you call Mollie / Ecurring no one can really help you (waiting for +45min in queue mulitple days. No response to mails for a week now. Do not work with this company.

Customer service is very friendly, but further development of features is very poor. eCurring is not willing to offer multiple currencies other than euros. Since this is possible in Mollie, it is a small effort to integrate this with eCurring as well. We do not understand this because eCurring is a Mollie product.

We would appreciate it if eCurring did more with customers' wishes. Especially when it comes to basic features.

(Because of character limit for reviews this is part 2 of 2. Please start reading in the previous review.)

But wait! It gets worse. They did not even display the amount! Can you imagine that? A payment provider that does not display the amount that the customer should pay.

This was of course the most critical issue, but by far not the only one:
• The contact form was incomplete. The sentence was “If you have any questions about your registration or authorization, you can contact us via email-address or .” Not sure what should follow after “or”. We assume that the phone number was supposed to follow after the email address, but it did not.
• Privacy statement was not translated.
• The logo was moved to the header and reduced in size to a point that our company name was not recognizable.
• Multiple new translation errors in header, text, form fields and buttons.
• Besides the fact that they already used two different colors for invoices and emails, they introduced a new third color in the form. A total nightmare in terms of corporate identity!
• It was not possible to differentiate between labels and links.

It felt like nobody had ever tested this piece of software before releasing it.

On top of that some emails had no PDF file attached. The customer support responded to this issue as following: “When you create a manual invoice the PDF needs to be generated separately. Sometimes the generation of the PDF takes more time than expected, so instead of waiting for the PDF to be ready, we send out the email with a link to the location where the PDF can be downloaded.”

Well, first of all it was not a manually created invoice and secondly what sense does it make to send a link to the end-customer if the invoice is not ready? We’re worried that the end-customer receives a broken link. At least we assume that the link is broken until the PDF file is generated.

But the most critical and painful issue was the completely incomprehensible translation of the terms for the subscription and the missing amount in the payment process. We explained to the customer support that this is a totally critical issue and that our conversion rate is down to zero. They were harming and endangering our business! But it seemed that nobody cared about that at Mollie.

One week after reporting the issues, the amount was still not visible in the checkout process and the customer support suggested as a work around that we should switch the checkout process to English. This was not an option for us as our customer base usually does not speak English.

The customer support responded with, and I quote here: “By no means we want to force you to use a product that is below your standards. You're free to cancel eCurring when you solution to manage your recurring payments. Clearly we're not able to meet your requirements.”

So basically, they are saying: We do not care how much time and effort you have invested in the integration to our service. You do not like our update? Feel free to cancel our service!

Displaying the correct amount and the correct terms of the subscription is for Mollie too much to ask and we were silly to expect that this would be the core functionality of a payment provider.

After realizing that we cannot expect any help with this issue from Mollie, we worked after hours till late in the night and on weekends in order to migrate to a different payment provider. We are happy that our checkout process is now working again with a different payment provider and we were able to successfully migrate all our customers.

If you are a small company in the Netherlands you are probably fine with eCurring and Mollie. But if you are doing business in any other EU country, our experience should be a warning for you. Mollie hurt our business not only in terms of missing subscriptions but in terms of time and effort for the integration. We are happy to have moved on and thankful that this happened at the beginning of our journey as we are just starting and did not have many transactions. It would have been much more damaging if this had happened at a later stage of our development.

Mollie disrupts your most vital business process and does not care about it. Be careful when choosing such a company as your partner, especially if your income depends on it.

We are a small German startup with a subscription-based business model. In order to focus on our key business features we have been looking for a payment provider that not only processes the payments but actually handles the subscription process. We were very impressed by the good documentation of the eCurring API. Another important point for choosing eCurring was the support of SEPA direct debit for subscriptions, as SEPA direct debit is the most used payment method in Germany. Blended by eCurrings German website we assumed that they are operating in Germany and have a lot of German customers. So, we have started integrating eCurring in our customer facing application and backend systems.

There were a lot of issues concerning the translations, such as:
• Missing translations e.g., “credit card” instead of “Kreditkarte” or “Germany” instead of “Deutschland”
• Inadequate translations e.g., “Quantität” instead of “Menge” or “verfallen” instead of “abgelaufen”
• Some status values were not translated e.g., “expired”
• Spaces were sometimes missing in the text
• The payment dialogue sometimes automatically switched from German to English

But none of these issues were a total deal breaker and should have been easy to fix.

The most annoying issue was that it wasn’t possible to add any additional information to the invoice. In Germany we have an organization form called "company with limited liability" (or "Gesellschaft mit beschränkter Haftung" in German). It is the most common form of a company in Germany, Austria, Switzerland and Liechtenstein. These companies are required by law to add specific information e.g., register court, the number under which the company is entered in the commercial register, all the managers, etc. When we contacted the customer support about it, they were handling this issue as if we were requesting a “nice to have” feature and did not seem to be able to understand that this is a mandatory legal requirement in Germany.

After finding all these issues we realized that eCurring seems to not have any German customers at all. However, at this point of time our integration process was too far advanced and we did not want to shift our release date.

In order to be able to go live with our service we "hacked" the street and the city fields and added the necessary information that are required by law to the invoices. We were hoping that this would not have other unwanted side effects and that Mollie would fix this issue as soon as possible. While trying to fit all the necessary information in the invoice we found out that the invoice preview was totally worthless. The preview does not display the actual end result and the final invoice always added some line breaks, or some spaces were removed, etc. It was totally painful just to add four lines of text to the invoice. With each small change we had to generate a new invoice just to check if the format was correct.

But the most embarrassing point was all the encoding issues. Not only did they print our company name on the invoices wrong, but they did not print the Euro currency sign correctly either. As a software startup we know that no software can be perfect and entering the market in a new country can be difficult. It’s all about how you handle these issues, and we were happy to be “a friendly German customer” helping Mollie to flag and fix all the issues. We immediately reported that to the customer support and assumed that this will be viewed as a high priority issue and fixed immediately. Oh boy, were we wrong about that!

Two months later none of the described issues were fixed. Can you imagine that? A payment provider that prints your company name wrong is one thing. But a payment provider that prints the currency sign wrong and does not care about it is a whole new dimension.

At one point they released an update. We are not sure when exactly this happened, as it was never communicated that they had released an update and completely changed the checkout process. We just noticed a drop in our conversion rate. The reason: The translations got so bad, that the customers were no longer able to understand under which conditions and at what price they would subscribe to our service. The terms for the subscriptions were translated as “Jährlich auf der tag des abonnements auf der monat des abonnements, bis auf weiteres, eine Menge von (inkl. 19% MwSt.) wird berechnet.“ This sentence does not make any sense in German.

(Because of character limit for reviews this is part 1 of 2. Please continue reading in the next review.)