Edensgate Reviews 

I ordered some items on the 28th in the black Friday sales. It said it was dispatched... Monday 1st December royal mail said they were waiting for the items. It is now the 6th and royal mail are still awaiting the items to show up.
I have emailed them multiple times and have heard nothing back. I have been scammed out of money.
This isn't the first time I have had problems with this company but last time they refunded me and sorted my order out.
I think the quality of products have fallen off aswel. One time I received the wrong items and the tea bags were mostly split open. That time they sorted my order it but this time it's like I don't exist.

Having made a previous order that turned up with the incorrect items, and was rectified, I've since made another order 10 days ago. This time I've had a notification to say it was despatched to Royal Mail on 25th November by 48h delivery, but have not had any update since. This is despite sending 3 or 4 emails asking for an update. This doesn't fill me with much hope as I've also made another order to stock up on the product as part of their black Friday sale.

Do not use these, I purchased a one time purchase and they put me on a monthly subscription. I don’t like this product and now I’ve just had another one delivered that I did not want or order.

Careful using this company.
They enter you into a subscription. Even after it is cancelled they continue to try and take money directly from your bank account.
You will need to use your bank’s fraud team to stop payments going out.

Update 22/10/25
Eventually after leaving a review here and sending multiple emails, Edensgate replied offering a partial refund and said my email had been in their junk mail..
it was some time again before getting another reply so I emailed again.. they did eventually respond.. they offered a full refund and to send out some more of the products as an apology.. I can confirm I today did receive a full refund 🙌
Though am yet to find out weather or not they send anything else out it the post.

My first order seemed great..
So I purchased a second order of the same thing in higher quantity with the money I had saved up..
What I recieved was nothing like the order I had recieved previously.. and neither was it two different items! It was the exact same poor quality item put it to two bags then labled differently! ... I have tried to reach out to resolve this multiple times with no response.. after reading other reviews it seems I am not the only one.. extreamly upset and disappointed about this.. I will not be buying again and I strongly recomend anyone planning on making a purchase to avoid and go elsewhere.. this is clearly a complete scam.. they will send you a cheep poor quality item instead of the item that your have paid for and then will avoid communicating.. which is probably why they don't have a contact number!

I ordered a starter pack to see if I liked the product, imagine my surprise when I recieved an email to say there was another shipment on the way. It seems that they have set up a subscription for me, without my consent, I didnt click the link, and they are sending me out another starter kit. I cannot cancel said subscription because I do not have an account with them. Terrible

This company is not legit , I placed an order a week ago and no shipping confirmation has been sent yet, I emailed them to know what is happening with my order and not even a decency to respond.
Do not buy nothing from them. Bunch of crooks

I humbly retract my previous negative review regarding Eden’s Gate’s customer service. I was extremely angry and annoyed at the lack of communication despite my numerous emails. Pain is a wicked experience that makes one’s mind antagonized and exasperated.
However, today, with a more positive attitude, I cannot praise and thank Lisa enough for her service. Lisa demonstrated immense sympathy, care, and compassion. Thank you so much; I am very grateful.

UPDATED - EVEN WORSE
After leaving this review, I was contacted by the company, who gave "sincere apologies" and promised to find out what happened to my original shipment and in the meantime send me a replacement order. THIS NEVER HAPPENED, NO ORDER CONFIRMATION SENT, NO ORDER RECEIVED. I emailed back the company and I've been completely ignored AGAIN.

My original order was for one of their sales - buy one get one half price - since I order from them twice a month I decided to get my next 2 months supply. Clearly they did not want to fulfil this order but obviously new that trading laws state that if you advertise something for a price and that person pays for it that you must fulfil the order. It seems to me that they are hoping that I will action my bank to take back the money - I have already paid this money and I do still expect my order. There was no limit on the amount you could order and I did not order a ridiculous amount of product.
I've worked out that I've spent around twelve thousand pounds with this company before this order.
I've recommended countless clients and friends, many of who I have told about this and have said that they will look to get their CBD gummies and coffee somewhere else now.
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Despite having no issues for the last 2 years, I have not received my order from May - money has been taken and confirmation email received.

I have emailed,messaged on Instagram and left a Google review to no response. My order has as for over £100 and to not get any response is honestly just poor taste on their part

AMENDED - I am now even more frustrated as other people leaving reviews with the same problem have now all been contacted and have had their issues sorted - however it seems that the same treatment has not been extended to myself and none of the previous have put in any extra information on how others might be able to push their issue forward.

Updated: the company have now been in touch and offered their apologies and have compensated fairly. Happy with the service received.

Placed an order on 30/06/2025. Received order confirmation and since then nothing, no product, no order update.

I’ve used the contact webform twice which states a response should be received within 24 hours, have also tried emailing, and have not received any response.

I am now having to go through my bank to request a charge back.

Looking at previous reviews I can see I’m not the only one this has happened to. I won’t be buying here again.

I have recently ordered from Eden’s gate on the 02/06/25.
Having had nothing arrive I’ve tried to get into contact with there customer service but too no response.
Avoid these scammers.

Been using this company for a while service is a1 products are really good an do whatvthey say an work how they should deliverly is fast also brilliant exspeareance using them

Initially we had some issues but their customer service is first class, the product works and has transformed my morning routine into a ritual. Very pleased, thanks Lisa for the great service. Reza

I placed an order for a mushroom bundle from Eden Gate on May 25th. As of today, June 2nd, nothing has arrived. I’ve emailed them twice asking for an update and haven’t received any response at all.

This isn’t just frustrating it’s unacceptable customer service. If you’re running a business and taking people’s money, the very least you can do is respond to emails. Right now, it feels like I’ve been ignored or scammed.

I wouldn’t recommend ordering from Eden Gate based on my experience. If this changes, I’ll update the review but until then, avoid.

Update: been emailing them now Royal Mail had took full responsibility and lost the parcel.
Apart from the long time of no replies I love these products. They reshipped my order and added me a free gift. Thank you. Gave me a 30% off code.

Had a delivery from EdensGate, which royal mail lost my order. I contacted EdensGate customer service team and they rectified this and sent and sent me a new parcel out the same day. Great customer service

Amazing customer service. Very responsive and so friendly. Nothing seems a problem. I tried the starter kit and am so impressed with the flavour of the coffee. The cup that comes with the package holds the heat for an incredible time and unbelievably holds the drinks cold too. I was sceptical of the resin at first but I can see and feel a difference in my energy levels.
I used to drink 4 double espressos a day I am now down to one and one Edensgate and loving it.
All in all this product and company are fantastic. I would highly recommend everyone to try it.

Amazing service totally great products and help with my ADHD

Lisa is amazing and helped with a small issue not relating to EdensGate but thankyou second order on way!!

May

They had a recent problem with shipping and are a small family business, I had ordered a few times with no issues then ordered in January and nothing arrived. emailed and stuff, got a response a week or so later apologising, explained the post issue, refunded my money AND sent me the original order. The products are fantastic, got the shatter, perfect and super strong! I was really impressed with their honesty and fairness. If you’ve ordered and had issues give them some time to get to you, they are worth it I reckon.

they ripped me off, they have multiple companies doing this style of scamming

Ordered on the 8th of January, no sign of my order. Contacted the email address no response, phoned the phone number, goes to voicemail. I’ve messaged on social media too no response at all. I’m having to ask my bank to try and retrieve my money back. Update still no product or refund it’s been almost a month