Educational Toys Reviews 173

Their products are good but to keep a customer/ school over 2 weeks waiting for a package that after caps and emails they eventually said it was out of stock, it's terrible costumer service, letting down all those kids ! If you cannot fulfill an order, have the decency to let your customer know, especially after you kept the money 3 weeks. Hope it folds so a better company can take over and do a proper job. Complete shambles of a company

I was sent the wrong item and it took a while to get a response from customer care. No apology was given they just wanted proof that I had the wrong item! To be fair they promptly delivered the replacement item (that's why they have 2 stars not one) but I found out that the box that was picked up was dumped by the delivery company, which as it had my name and address on could have got me into trouble for fly tipping had it not been discovered by a neighbour. This is my first dealings with this company and I won't use them again.

Best value for what I was looking for. Arrived on time and well packaged. Very satisfied!

***Edited***
I received an email from educationaltoys 3 days later. They stated they would issue me a refund and were very kind. I'm so glad this worked out!! Thank you educationaltoys!

I placed an order thinking it would have free shipping as was stated on the website, but was charged a shipping fee of over $200. I've emailed the customer service email twice for help, once immediately after the transaction, and once this morning (day after), with no response. I'm needing to cancel my order, but none of the phone numbers I've found for educationaltoys will work through my app.

Good quality products and quick reliable service

Our order arrived but a wrong item had been sent.
I contacted the company straight away and they sent out the correct item within a few days. I was also able to keep the item which had been sent by mistake.

Thank you so much

Best toys i have purchased, need for extra connectors if they van be sold separately

Excellent products, arrived well packaged and quickly

Items sent promptly and packaged very well.

Quick delivery and great product just as described. Thank you for our quad pram!

Good value, quick service

I'm missing the top of the tent I ordered. I have messaged via paypal and am still awaiting your response! Not happy. Can't use the tent as we have no top

Good customer service. Very helpful.

Bought for my grandson but he hasn't had it yet.
However it appears strong and sturdy, bigger than expected so I'm sure he'll have plenty of play value from it

Delivery was quicker than expected. Items all in great condition.

I ordered a doll from Educational Toys.
He has Down's Syndrome.
He is really lovely, a nice smile and adorable eyes! :D
His hair needed bit of a comb-through, and this is because he was placed into a box with no other protective packaging other than a bag he was in (and thankfully they were good enough to put some breathing holes in the bag for him) and he got tumbled about in the box a bit.
He is still smiling after his bumpy journey though. :D
I have named him Michael. :D
Thanks. :-)

One month or so ago, I placed an order with Educational Toys.

They mixed up my order and someone else's, sent me someone else's order addressed to me (and I expect, my order to someone else).

The customer service staff somehow registered this as being my fault. I had waylaid an item of theirs. They could only process my order for my things if I first arrange a collection for a specific time for the item they misdelivered. In the end I lodged a complaint. I also offered to consent for them to put a hold on my credit card so they speed up sending me the items I actually ordered. Following this, they sped up their collection of the item they misdelivered, sent me a reminder that I should ensure the items are well packaged, and promptly asked me to review their service.

I still haven't received my items.

response time is extremely good, partly below 1 hour!