eflowers Reviews 

I ordered the Splendor Bouquet for my Mom on Mother's Day 2017. We live on opposite coasts. So, sending her flowers is the least I can do to show her how much I appreciate all she has done for me. I called customer service AGAIN after the SECOND WRONG bouquet was delivered to get a resolution. ( After all the FIRST bouquet sent didn't even have my card attached.) She told me she didn't want to ask any of her kids who sent them...for fear it was not the kid she was asking!!! I was unable to reach anyone who spoke or understood English very well and was ultimately hung up on. I've just sent my email of grievance to their support e-mail address. I'm currently waiting to have my issue resolved and hoping my mom will receive the correct bouquet before she leaves for her vacation day after tomorrow.

I know I will NEVER order from this site again! Ordered a $68 plant/floral arrangement for a family members memorial service. Placed the order the morning of March 17th with the service being held on March 18th. Got an email a few hours later stating "Unfortunately we have just been made aware that we do not have local FTD coverage in your recipients area. We would be able to have an item arrive through FedEx or UPS at no additional cost to you. Please let us know if you would like to proceed with the order or if at this point you would choose to cancel this order. "

I called them back and stated I would like to proceed with the order and was informed they would not be able to "guarantee" same day delivery. With the service being the same day as delivery they said I would get a phone call informing me of the deliver. Well it is now March 25th and have not heard back after 3 additional phone calls inquiring about if the order was delivered. Each time I called I had to provide my name, the recipients name and address and expected delivery date even though I have a reference number. I asked if they knew who the florist was that would be completing the order and was told they do not know. They got my money, so what do they care.

This is utterly unacceptable! The customer service representatives basically follow a script and do not care to listen or provide any other response than "I will forward the information and request a call back, thank you for calling". Maybe there is a language barrier since it appears the customer service location is outsourced to another country. It would be nice if they could access the order by the reference number provided and not have to give all the information each time I called.

Will not deliver when they, will not contact you back, worst place to order flowers online never again

Clicked on their link which said "Same Day Flower Delivery - Send Flowers Online Today!"
Then chose a package from a nice photo which included a small vase. On the next page I found that it was £4 extra to include the vase.
After filling in delivery address etc., I then find there is an additional charge of £1.29 for a NEXT DAY delivery.
Not what is advertised. A waste of my time because I'm shopping elsewhere.

This was the most unpleasant experience ever! The lady on the phone was rude and ignorant. I ordered some flowers and asked where their location was, just like you can do on amazon, and they couldn't tell me where they were! I never even got them! It was so not worth it.... don't buy anything from them! HORRIBLE

I ordered flowers from this site who obviously then use florists on their list. I paid to upgrade the size of my order and extra for same day delivery. The flowers my wife received looked nothing like the flowers on the site, they arrived a completely different shape and looked like they had been wrapped by an amateur, the card was tatty and ripped absolutely disgusted. The flowers only lasted two days ...book through another site if u want quality. I did complain and today received £7.95 refund which is as big an insult as the tatty dead flowers my wife received.

Ordered flowers for Christmas anniversary to be delivered on the 23. No flowers. Contacted them the follow day.Service answered and stated they would forward my message and I would receive a phone call. No phone call. Re-ordered flowers. Nest day no flowers. Received two emails stating that they would refund or deliver
Fed X and pay shipping and upgrade order or refund. Called and got service again. No flowers. This time stated if I did not receive a call I would be contacting attorney general. Charged my card. Short time later received a call from e flowers. Explained situation all over again. They stated they could give me a $10.00 credit and send Fed X the following day on the 29 of Dec. I mentioned the email of paid shipping and upgrade. Put on hold and when he returned is when he stated I would receive a $10.00 credit and they no longer had the Holiday special available. Canceled order and demanded email to verify refund to card. Ruined anniversary, embarrassed. Wide thought I forgot and I could not say anything until later that night when no flowers arrived. Never ever again. I can assume nothing will come of this review either except hopefully you will not order from e flowers. Chuck Blair