Item is fine, but communication was below par. Item was shipped to store, I emailed EGR 2 weeks later when I had no notification of shipping to Fourbies and had a reply that it was delivered... Toon meer
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The overall service was excellent. The ordering was easy and clear to follow and the communication was great and delivery was quicker than expected. I purchased a mudguard flare kit in meteor grey for... Toon meer
Bedrijf heeft geantwoord
Needed A key for canopy that was not available any where else. Web site was easy to find the correct key. Ordering was easy and keys arrived in reasonable time. Keys fully functional no issues.
Bedrijf heeft geantwoord
After all this I ask for shipping label for a full refund and they answer with my missing parts are coming my way just to find out they send me some parts, not all of them, Egr read this reviews ..... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Contactgegevens
84 Evans Road, 4107, Salisbury, Australië
- 1300 320 338
- hello@egrauto.com
- egrauto.com
3,5
Gemiddeld
295 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 6% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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The order was exactly as ordered.
5 augustus 2023
Antwoord van EGR Auto
Thank you for the positive review Shane!
Excellent Customer Service!!!!
2 augustus 2023
Antwoord van EGR Auto
Thank you for the fantastic review Christopher!
Antwoord van EGR Auto
Thanks for the great review Ken! Glad that you're enjoying your new EGR product.
My recent online experience was good…
My recent online experience was good but don’t email them asking for assistance as you won’t get a reply still waiting for a response from 2years ago
21 juli 2023
Antwoord van EGR Auto
Thanks for the review Peter. Apologies on the lack of response from our team. I will forward this feedback onto our customer service team.
1st class customer service from Andi and quality products
I got to Egr on Tuesday 22nd after along drive. i had spoken to Andi a few times on the phone and I was greeted on the day by Andi who was so helpful, very warming and a polite guy. My vw Amarok was in getting the electric egr rolltrac and roll bars done. I was so made up with the job and that I got it done by them. its going to make my life so much easier. it's Amazing quality product and I would highly recommend Egr to anyone. 1st class customer service from Andi he's real asset to the company.
Thanks again Paul Smith
22 augustus 2023
Review zonder uitnodiging
Antwoord van EGR Auto
Hi Paul, thank you for your fantastic review. We are glad you are loving your product and we'll share your compliments to Andi on your behalf. We hope you continue to enjoy our products long into the future!
The purchase process was easy to follow…
The purchase process was easy to follow and the delivery was very quick even for a regional customer
25 juli 2023
Antwoord van EGR Auto
Thank you for the great review!
We still havent got our Canopy and…
We still havent got our Canopy and awaiting for installation which we have been told wont be until 22nd August!
2 juli 2023
Good product that looks and fits great
Good product that looks and fits great, easy to install and upfront about delivery and production times.
6 juli 2023
Antwoord van EGR Auto
Thank you for the review Daniel! We hope you continue to enjoy your new EGR product.
Whole process was a breeze!
Easy to order and the installation process was a breeze. The roof rack installer was professional, prompt, courteous and unobtrusive. Good value for money.
22 juni 2023
Antwoord van EGR Auto
Thank you for the great review Jim! Enjoy your new racks.
Antwoord van EGR Auto
Thanks for the 5 Stars Gavin! Enjoy.
Water leaks with EGR canopy
The EGR canopy installed by ISUZU on my DMAX leaks very badly. Local Isuzu dealer has taken video evidence (January 2023 and again in May 2023) of leaks but so far has failed to repair or replace. This canopy is not fit for purpose. Follow-up with dealer and Isuzu has not been satisfactory.
31 januari 2023
Review zonder uitnodiging
Right part at the right price
6 juni 2023
Antwoord van EGR Auto
Thanks for the review Michael! Enjoy your product.
The quality of the product and…
The quality of the product and professionalism of the team who did the fit off.
28 mei 2023
Antwoord van EGR Auto
Thank you for your feedback Cyrus! We are glad that you had a great experience with our fitment team and look forward to you using your product.
Deb was fantastic in helping answer my…
Deb was fantastic in helping answer my questions prior to purchasing the load lid. Even though EGR have great products the staff are amazing and very helpful.
3 juni 2023
Antwoord van EGR Auto
We are glad that Deb was so accommodating in helping you with your questions. We have forwarded this onto Deb now. We hope you enjoy your new Load Lid!
Antwoord van EGR Auto
Thank you for your positive review Brett. We hope you enjoy your product long into the future!
I wasn't aware that there was no stock…
I wasn't aware that there was no stock on hand. When I contacted the store, they told me the stock was being made in Thailand and wasn't due into warehouse until late June.
30 mei 2023
Antwoord van EGR Auto
Hi Daniel, we apologise that we did not make it clear that there was no stock available of your ordered product. We will ensure in future this is clearly shown on the website. Thank you for the feedback!
Antwoord van EGR Auto
Thanks for the great review Gavin. Enjoy!
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