Express Glass Warehouse Reviews 72

Thank you so much - husband was super happy with the panels for our balustrade. Will definitely use again in future.

This farcical company delivered an immensely heavy Juliet balcony to me with just one man, the driver. It should have been a 3 to 4 man lift to unload the balcony.
Now the balcony has been damaged during unloading they refuse to negotiate to provide either a replacement or compensation.
I’m now awaiting my credit card company to help. Failing that I’ll be taking civil action action these unprofessionals. Even the likes of curry’s, ao & Argos send a 2 man delivery team to unload items half the weight & size of this Juliet balcony
I recommend you purchase from elsewhere or you may end up with a brand new damaged glass balcony like I have

Measuring error lead to incorrect size delivered. I called up to ask about options and very kindly they shipped out the correct size as a good will gesture. I will definitely be using these brilliant people again.

From sales all the way to delivery - nothing was too much to ask (and I asked a lot). Great service and overall experience from EGW as we purchased our glass Juliette balcony.
I will be using them again for a balustrade as well.

Thank you all!

Due to all the positive reviews I was keen to place an order for a bath screen (approx £300). I emailed them first as had a few questions about the fitting (no details on the website) and also to guage their customer service; I’ve learned first hand not to bother transacting with companies who don’t bother responding to your queries or concerns, or where the customer service is generally poor. I sent one email, no response. Sent another a week later. Nothing. Then another a couple of weeks after that. Again nothing. I’ve also tried calling; occasionally someone has answered and hung up. Or it just rings out. Needless to say I didn’t place an order and I definitely won’t be now. Always recommend doing a bit of due diligence about the company you’re buying from especially for high value goods! Seems like their products may be decent quality based on some of these reviews but the non existent customer service says everything.

DO NOT BUY - UNTRUSTHWORTHY
Extremely disappointing service. Placed the order after calling to check about the lead time. Was informed it will take 7 working days, should have listened to my gut when placing the order as no mention on delivery dates etc. It's now 12 working days later and I still have not received any emails or callbacks. I have been calling them daily and they promise to call me back but no one ever did. Every day they feed me more lies. It will arrive the day after. Every day it is the same message - "we expect for it to get to you the day after. Just waiting for it to be toughened" It's a week later and still no sign and I still have to call to get updated. I only placed an order with them because of the 7 days lead time. They are not any cheaper or better than the other provider. The other providers make it clear on their website regarding lead time. Now we know why EGW does not put any dates on lead time.

The mirror is a good size and the people at EGW are very friendly, helpful and communicative. The issue I have is that the mirror arrived very dirty. After cleaning it with glass cleaner and microfiber cloths, they recommended wire wool, I've just spent 30 mins trying to intricately clean and although it's better it still has these dot marks all over it. Not sure if I just got a bad one. Would recommend but keep in mind it won't arrive 'shop fresh' and you may have to spend a while cleaning.

I have used this company on a number of occasions.
This time I shopped around - and have no idea why I bothered. EGW were competitive, timely and polite. There was a minor problem with a delivery, but the customer service team dealt with it perfectly.
I am having loads of fun asking friends 'how much do you think that cost' for my new glass banisters. No one comes even remotely close.
A big thank to you all.

I have a good experience: the mirrors came nicely done as I requested with a competitive price. There was only a delay/issue with my order but the customer team dealt with it properly in the end so I recommend EGW.

Great Price, on time, excellent quality

Having received my custom-made glass tabletop from EGW, I noticed a few small marks on the surface and so I called the company seeking advice how to remove the blemishes.

Despite me emphasizing that the marks were small and that I was simply seeking advice how I might remove them without causing damage to the glass, Customer Services representative Helen said she would arrange a replacement top. I was extremely impressed with the customer service and would like to register my thanks to Helen for her courteous and helpful assistance.
Sue Draz

What a great company and great product!!! From start to finish they have been outstanding. Just wish all companies were like this and big thank you to Adam for helping out!! I will be using them again that's for sure!!!!!

The staff are extremely helpful and glass is at a competitive price

Very professional and easy communication with Kane Hopps from EGW. Quick responses and friendly service. Highly recommended from StairService team!

Express glass warehouse are an amazing company , all staff are absolutely brilliant defiantly our main man Kane who goes above and Beyond for us , they are more than helpful and will do anything to help and make sure we have a great product 👌🏻👌🏻👌🏻

I use the Express Glass Warehouse for all my glass. I have very high standards for my work and Express always delivers on price and on the quality. I can't praise them enough.
Paul from Topjoint glass

Kane is so easy to deal with. As a trade customer he is straight to the point and gets the quote to me in minutes. Top level service

Great Value, excellent customer service ..... Kane is a gem and sorts out all our orders. We order on a weekly basis and Kane is always on hand to help us.
We have used many glass suppliers and none of them stand up to the service we receive with EGW, or the great value.
5 Stars! would recommend.

We have been using EGW for some time now and we have always found their service to be prompt and efficient.
We deal with Kane in the sales department generally and although our jobs are not necessarily large or simple we are always happy with how we are dealt with.

Michael Rowe - Dovetailed Designs Ltd

Amazing service with quick turnaround. Very fast getting back with prices or answers to questions.
Wouldn't go anywhere else.