I had an issue with my AIO making gurgling and whine noises so I contacted support regarding my issue. They quite quickly told me this was an issue that required me to RMA it. For the RMA pro... Toon meer
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ek ships with fedex.. Like the other 50k customers who had bad experience with fedex. They never attempted to deliver and i was home all day, then they claim no one was home. this is not the first t... Toon meer
While the posted telephone number for tech support doesn't work, the support staff handle requests by e-mail without bovine manure, straight to the point, and answering the question presented. And m... Toon meer
Bedrijf heeft geantwoord
Customer service went above and beyond my expectations. I had high hopes and honestly did not think my request could be done (combining orders after the fact to save on shipping) but it was completed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Market leader in high-end PC liquid cooling solutions.
Contactgegevens
Pod Lipami 18, 1218, Komenda, Slovenië
- https://customerservice.ekwb.com/hc/en-us/requests/new
- ekwb.com
2,9
Gemiddeld
625 reviews
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Customer service were very friendly and…
Customer service were very friendly and helpful, took care of my concerns quickly.
22 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Bryan,
Thank you for sharing your feedback with us!
We're delighted to hear that our customer service team provided you with friendly and prompt assistance, addressing your concerns efficiently. Providing excellent service is a top priority for us, and we appreciate your acknowledgment.
If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Great product, even better customer service
Their customer service was great. I made a mistake on my order and did not realize it till after I paid. During one of their big sales I got a great deal on all the accessories I needed but forgot a waterblock. I was able to pause my order and received a response from their team next day. I ended up changes a few items but notice the sale had ended the next day. they were happy to still give me the sale pricing on my updated items which was great. Super great team. I was helped by Nina S and Eva M.
15 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hey Justin,
Thank you so much for taking the time to share your experience with us!
I'm happy to hear that you found our customer service helpful during the recent sale. We understand that mistakes happen, and we're glad we could assist you in pausing your order and making the necessary changes.
Our goal is to ensure a positive and seamless shopping experience for our customers, and we're glad we could meet your expectations. I'll make sure to let both Nina and Eva know you appreciate their support.
If you have any more questions or if there's anything else we can assist you with, feel free to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Spare parts for ASUS R6E monoblock
I needed some screws (heads stripped upon removing for cleaning block) and new rubber gaskets. I emailed support on Jan. 10 and they responded the next day. It was easy to respond to their emails and they were quick to reply. After getting my Paypal info they sent another email and I logged into my Paypal acct. and there was the request for the amount to be approved on my account page. After approving (Jan. 12) they shipped it on Monday (Jan. 15) and I had the items on Wed. (Jan. 17) Wow! just 2 days from Slovenia to central VA, USA. Thanks EK!
17 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
thank you for the review.
I'm glad to hear our customer service was able to support you with getting the new gaskets. We strive to provide our customers with only the best every step of the way.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Good, but not awesome
Katja š was extremly good and she solved my mystake quickly, so my review is related to EKWB in general, i think in 2024 you should have a live chat, i wait 3 days just to make a simple change to my order (9 gen), when with a chat, the issue would have been solved in 5 minutes, still very long time for the order shipping (16 gen not shipped yet)
Support ticket Katja Š 10/10
Waiting time 6/10
Shipping time 5/10
9 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Andrea,
Thank you for sharing your feedback with us. We're happy to hear that our support agent provided you with excellent assistance.
We sincerely value your suggestion regarding the introduction of live chat support. It's a constructive idea, and we're actively considering ways to enhance our customer service experience.
We apologize for any inconvenience caused by the waiting time for order changes and the shipping duration. Your concerns have been duly noted, and we are committed to addressing them to ensure a smoother experience for you and all our customers.
Thank you for choosing EKWB. We look forward to serving you better in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Great products and service!
The products are great and the service even more so.
The only thing that was a little sub-optimal was the order delivery time (albeit I have to admit I had some unique products in my order).
Other than that everything was great. Open and polite communication, great products.
10 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
Thank you for your positive review! We're thrilled to hear that you are satisfied with our products and the level of service you received.
We appreciate your understanding regarding the order delivery time, especially considering the uniqueness of some items in your order. We are continuously working to improve our shipping processes to provide a more efficient experience for our customers.
If there's ever anything specific you need, please don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Good customer service.
Over all a good experience with the support, to be fair it did take 3-4 days before i got an answer but after that everything went smoothly. I‘m satisfied.
13 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Maximillian,
We appreciate your honest feedback.
We're pleased to hear that, overall, you had a good experience, and we apologize for the initial delay in getting back to you. We understand the importance of timely responses, and we're actively working to improve our efficiency in this regard.
Your satisfaction is our priority, and we're glad to know that once you received assistance, everything went smoothly. If there's anything else you'd like to share or if you have further feedback, please feel free to let us know.
We value your business and look forward to serving you even better in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I had an issue with an installation…
I had an issue with an installation with one of their products. I had to order replacement screws for the waterblock I was installing. Not only was the representative patient with the issues I was having, they also credited the cost of the screws for me without me suggesting it. EK will continue to be my go to company!
7 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Jason,
Thank you for sharing your experience with us!
We're delighted to hear that our representative was able to assist you with the replacement screws.
If you ever need further assistance or have more feedback, feel free to reach out. We value your business and look forward to serving you again.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Perfect service
The customer service are really helpful with any question, and the products are just a really good quality, i feel safe buying products for cooling from EK
11 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Jesper,
Thank you for your review!
We're thrilled to hear that our customer service has been helpful, and you find our products to be of good quality. Your safety and satisfaction are our top priorities.
If you ever have more questions or need assistance, feel free to reach out.
We appreciate your trust in EK!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I've used EK parts for the entire loop…
I've used EK parts for the entire loop of my PC. The aesthetics of their parts are second to none in my opinion and performance is excellent. Everything has worked perfectly apart from a water block for my GPU which developed an internal leak (which seems quite common with this model judging by other people complaining online) and unfortunately a lug broke off after cleaning the block and re-fitting the PCB. However, EK sent me a replacement water block under warranty which was wonderful.
13 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Robin,
Thank you for sharing your experience.
We're thrilled to hear that you've had a positive overall experience with our products. We appreciate your understanding regarding the GPU water block issue, and we're glad we could provide a replacement under warranty.
If you have any further questions or need assistance, feel free to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
No muss, No fuss
Asked Support a simple Tech question and got a simple answer immediately. No muss, no fuss, simple. No long form to fill out like some sites just to ask a question. That's how you do Tech Support!
9 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Mike,
Thank you for your kind words!
We're delighted to hear that you found our support efficient and hassle-free.
If you ever have more questions, feel free to reach out. We're here to help!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Tech support works
While the posted telephone number for tech support doesn't work, the support staff handle requests by e-mail without bovine manure, straight to the point, and answering the question presented. And my agent was a local, not someone in an Indian call center who couldn't give a rat's derriere about the case.
Thumbs up.
10 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Mikko,
Thank you for your review
. We're pleased to hear that our support staff handled your requests promptly and effectively via email.
We regret any inconvenience you experienced with our phone support. We understand the importance of accessibility and are actively working on expanding our availability. While our phone support is currently limited to business hours, we appreciate your understanding, and we're committed to improving our reachability to better serve you.
If you ever need further assistance, feel free to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Thank you EK
I am thankful for the support I received because it was quick in keeping with the time it took to open the ticket (Christmas holidays) l. Thank you Katja for everything. As soon as I can I will send you my build to display on the site
10 januari 2024
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Andrea,
Thank you for your kind words and review! We're thrilled to hear that you had a positive support experience, especially during the holiday season. Katja and our team are grateful for your appreciation.
We look forward to receiving details about your build!
If you have any more questions or if there's anything else we can assist you with, don't hesitate to reach out.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Fantastic Customer Support
Staff was very helpful and fast to response. Great Support and fast delivery. Hell, I've got the parts before the survey mail!
29 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Tino,
Thank you for the feedback!
We're delighted to hear about your positive experience with our helpful staff, fast response, and speedy delivery. Your satisfaction is our priority, and we appreciate your support.
If you have any more feedback or questions, feel free to let us know. We're here for you!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Fast delivery
Fast delivery and shipping if components in stock, great customer support. Highly recommended.
28 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Ole-Petter,
Thank you for the review!
We're thrilled to know you had a positive experience with our fast delivery, shipping, and customer support. Your recommendation means a lot to us.
If you ever have more questions or need assistance in the future, feel free to reach out. We appreciate your support!
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Good product and service
I needed support with a product and got good info. The product I bought works as it should.
21 oktober 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
thank you for the review.
I'm glad our customer service was able to support you with information regarding a product. We're always striving to provide the best possible experience for our customers, and we're glad to hear that it's reflected in your experience with us.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Great customer service.
Fast, easy and clear reply to my question. this is a nice trait for any company and especially appreciated. Customer service is nice when you are treated great.
20 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Gary,
thank you for the kind words and review.
I'm happy to hear that you're satisfied with our customer service. We strive to provide our customers with only the best every step of the way and do not compromise on the quality of our products or support.
We hope to continue providing excellent service to you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I've been a customer with EKWB for a…
I've been a customer with EKWB for a long time, never had a reason to switch to another watercooling supplier. Always top-notch quality and customer support is great!
21 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Tommy,
thank you for your review.
I'm glad to hear that each of your customer service experience with us has been positive and that you've been our customer for a long time now.
We'll continue working hard to provide excellent customer service and products and exceed your expectations.
Thank you for your loyalty, Tommy.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Took care issue with block design/machining quickly
Bought an active backplate with a wrongly machined junction that prevented proper seat with conventional water block. Kati k took care of it EZ.
1 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Herman,
I'm glad to hear our customer service agent Kati was able to assist you with your issue. We strive to provide our customers with only the best every step of the way.
We're looking forward to working with you in the future, Herman.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Nothing bad to say about this company
Nothing bad to say about this company, great service fast response to technical questions. Great company with 5 star products. Buy with confidence
11 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Joe,
thank you for the review and the confidence in our company.
We strive to provide high-quality service and it's great to hear it reflected in your experience.
We appreciate your business and we're looking forward to continuing to work with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
The best watercooling company
Excellent customer service, solved my problem and proved again why they are one of the best watercooling companies for PC.
14 december 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Ethan,
thank you for your recommendation.
I'm glad to hear that our customer service was able to solve your issue for you. We'll continue working hard to provide excellent customer service and exceed your expectations.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
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