I had an issue with my AIO making gurgling and whine noises so I contacted support regarding my issue. They quite quickly told me this was an issue that required me to RMA it. For the RMA pro... Toon meer
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Lees wat reviewers zeggen
ek ships with fedex.. Like the other 50k customers who had bad experience with fedex. They never attempted to deliver and i was home all day, then they claim no one was home. this is not the first t... Toon meer
While the posted telephone number for tech support doesn't work, the support staff handle requests by e-mail without bovine manure, straight to the point, and answering the question presented. And m... Toon meer
Bedrijf heeft geantwoord
Customer service went above and beyond my expectations. I had high hopes and honestly did not think my request could be done (combining orders after the fact to save on shipping) but it was completed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Market leader in high-end PC liquid cooling solutions.
Contactgegevens
Pod Lipami 18, 1218, Komenda, Slovenië
- https://customerservice.ekwb.com/hc/en-us/requests/new
- ekwb.com
2,9
Gemiddeld
625 reviews
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Antwoord van EK Water Blocks
Hello George,
thank you for the review.
We're always striving to provide the best possible experience for our customers, and we're glad to hear that it's reflected in your experience with us.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Well done, great job!
Subsequent to a small glitch, everything was resolved in an efficient and expeditious manner. Thank you to the entire EKWB team for your conscientious and effective action on my behalf!
Maja and Matija, you are awesome!
Mike
13 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Mike,
we appreciate your review.
I'm happy to hear we were able to resolve your issue. Thank you for the mention of me and Matija, we both greatly appreciate it.
If you'll ever need anything else, you know where to find us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
State of the art products, outstanding service Quality
State of the art products, yes compared to the competitor slightly more expensive.
But, absolutely flawless and outstanding customer service!!
Thanks for the quick and uncomplicated help.
I really hope you can keep your service they way it is at the moment.
Thanks
Andreas
13 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Andreas,
thank you for your review and kind words.
I'm happy to hear that you're satisfied with our high-quality products and customer service. We'll continue to work hard and keep meeting your expectations in the future.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I can confirm from my own experience…
I can confirm from my own experience that EKWB really does everything it can to offer its customers perfect service and solve all customer problems as quickly as possible.
Keep it up
Best regards
Harald W.
14 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Harald,
thank you for the review and your kind words.
We'll continue to offer high-quality support and exceed your expectations. Thank you for being our customer.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Matériel de qualité
Matériel de qualité, envoie rapide et soigné et sav hyper réactif.
Bref que que du bon !
9 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Toff,
we appreciate your review!
Thank you for letting us know that you're satisfied with our high-quality products and service.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
The ease in getting support and…
The ease in getting support and suggestions to resolve any issues you sustain with the use of their products. The couple request I have had with Ekwb with regards to problem with their products were death with expeditiously. Just straight up solutions, no quarrels. I highly endorse their support staff, product delivery, and the quality of their products.
6 november 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Peter,
thank you for your recommendation.
I'm happy to hear that you're satisfied with our high-quality products and service and that we were able to resolve all of your issues.
We appreciate your business and we're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
My cpu cooler broke down (the pump) on…
My cpu cooler broke down (the pump) on my main composing machine. I contacted them through support and had clear guidances to get help and submit my issue. Very quickly they noticed the issue and helped me out with a replacement due the current model is out of production.
Their services is tip top and it’s even my first attempt as a new customer. I’m very pleased.
27 oktober 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Martin,
Thank you for your feedback and for letting us know that you've found our support with your issue very helpful.
We're always striving to provide the best possible experience for our customers, and we're glad to hear that it's reflected in your experience with us.
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
All items broken despite QC stickers
This company will send you items with quality testing stickers on them that don’t work & leak - every item in my order was defective - then they make you pay for the privilege to ship them back. - it’s ironic due to the lack of customer service and attitude of the company for this reason the data center company I work for will be buying from AQUA-TUNING instead. Hope these guys wake up to the fraud they’re involved in.
I would avoid if possible, as mentioned Aquatuning has been a viable alternative for me,
18 augustus 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Nayeem,
thank you for your honest feedback.
I'm sincerely sorry to hear about your experience.
From the above, we sadly cannot determine which order is in question. We would truly appreciate sending us some more information on the matter so we can investigate it and offer assistance.
Thank you for your consideration.
With kind regards,
Maja (Customer Service Sales and Shipping Team Leader)
EKWB...the only one that wrote back…
EKWB...the only one that wrote back with a reply in under a day with solutions and sound advice. Corsair replied three days later just linking to there custom configuration. Aqua computer and HLAB alas still no reply 3 days later.
18 oktober 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Scott,
thank you for the very kind words!
It's wonderful to hear our customer service team was able to assist you swiftly with suitable solutions. We strive to provide our customers with only the best and I'm pleased to hear it's reflected in your customer experience.
If you need our assistance in the future, you know where to reach us.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
I am very satisfied with the support
I am very satisfied with the support that promptly solved my problem. I like EKWB products and I like their approach even more.
17 oktober 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Jonáš,
Thank you for letting us know that you're satisfied with our high-quality service and our products.
Looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Antwoord van EK Water Blocks
Hello,
Thank you for letting us know that you're satisfied with our high-quality service. We appreciate your understanding of our response time during this busy time.
If there's anything else we can do for you, you're always welcome to reach out again at any time.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader))
⭐⭐⭐⭐⭐
High quality products, lightning fast customer service and shipping! Agents are extremely informative, understanding and kind. My definitive go-to when it comes to custom PC building!
12 oktober 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Bovfo,
thank you for your recommendation.
We work hard to provide excellent customer service, and it's great to hear it reflected in your experience with us.
We hope to continue providing excellent service to you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
best support and service
best support and service! The quality of the products are very high-grade! Keep it up!
28 september 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Tommy,
thank you for your generous words.
We're always glad to hear our customers are happy with our high-quality products and support!
We're looking forward to working with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Happy to deal with you
One of the best transactions I have experienced compared to other sites. Quick response, problem solving and excellent understanding. Thank you for this distinguished service.
23 september 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Mandy,
thank you for the kind words.
It was a pleasure for us to deal with you as well.
We'll continue to strive to provide high-quality service and exceed your expectations.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
EKWB is a tier-1 company
EKWB is a tier-1 company. Outstanding products and superior customer relations. Our recent purchase and installation of an EK Quantum Vector2 Ni GPU water block for a Geforce RTX 4090FE card was a great experience. EK tech rep Tadeja patiently expertly walked us through the configuration, installation, and operation of the product remotely.
EKWB earned our business and has a lifelong customer.
Na Zdrowie,
Ken W
3 september 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Ken,
thank you for your recommendation.
I'm glad to hear our customer service agent Tadeja was able to walk you through the installation of your purchased product. We strive to provide our customers with only the best every step of the way.
We're looking forward to working with you in the future, Ken.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Personal experience with EK
Great products reinforcers by great support. A bit pricey but you get what you paid for.
Maybe there is a way for EK to make user serviceable AIOs. Replaceable fluid, gasket other parts and torque specs might work.
14 september 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello DA,
thank you for your honest review regarding our prices.
We strive to provide our customers with only the best every step of the way and do not compromise on the quality of our products.
We hope to continue providing excellent service to you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Prodotti di eccellenza e qualità…
Prodotti di eccellenza e qualità premium.li utilizzo da moltissimi anni.ottimi prezzi e un supporto sempre gentile e preparato e tempestivo.grande ek
14 september 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello,
thank you for your recommendation.
I'm glad to hear that each of your customer service experiences with us has been positive and that you've been using our high-quality products for years. We'll continue working hard to provide excellent customer service and exceed your expectations.
Thank you for your loyalty.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Best water blocks in the business
Best water blocks in the business and customer support is also excellent.
24 augustus 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello James,
thank you for the recommendation!
We strive to provide high-quality service and it's great to hear it reflected in your experience.
We appreciate your business and we're looking forward to continuing to work with you in the future.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Very friendly and good communication
Very friendly and good communication, forward coming, helpful.
I‘m ordering from ekwb since 2013, over 10 years now. Not one dissapointment.
24 augustus 2023
Review zonder uitnodiging
Antwoord van EK Water Blocks
Hello Dave,
thank you for your review.
I'm glad to hear that each of your customer service experiences with us has been positive and that you remained our customer for the last 10 years. We'll continue working hard to provide excellent customer service and exceed your expectations.
Thank you for your loyalty, Dave.
Stay cool,
Maja (Customer Service Sales and Shipping Team Leader)
Poor customer service and unfit for use products
Contacted EK about the lifespan of their ZMT Matte Black tubing, as it's meant to last longer than the average transparent soft tubing. I was hoping for at least a rough estimate and they just skirted around the question and then this week, I encountered a flaw in their design for the 6900 XT Liquid Devil. They say it doesn't need washers and yet when washers are applied, temperatures drop down and it's also visibly clear that the block doesn't make full contact with the GPU. Tried to get the dimensions of the washers required, they didn't want to give them to me but instead offered to sell them to me, bit cheeky but figured I'd go for it. Then I find out that they want €14 to post washers that are only a few grams of plastic. Asked for some leeway on that price as it's correcting an issue that they created and the washers weigh basically nothing and they weren't interested.
Will be avoiding ekwb products wherever I possibly can in future.
24 augustus 2023
Review zonder uitnodiging
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