ELAGIA Reviews 

This company is a scam! People should definitely stay away from them. I purchased a piece set from them the 4th of July I picked a large one from the app. Once I received the email confirmation I noted that it was an extra small. The very next day to have them change it to a large, no answer. After multiple attempts someone finally called me back and told me that it was too late unfortunately they will send me a prepaid label to ship it back to them. I received the 3 piece suit and label. I mailed it back to them from the 24th of July until now no refund appears to my bank account yet. I reached out to them multiple times via email. Their response is " we have a lot of returns coming back to the warehouse they haven't reached to me yet you have to wait.” Now they have my money and the suit. I'm not quite sure how l'm going to get the money refunded back to me. |

If you want to make a $200.00 purchase like I did for the poorest of quality of suits only to be told they refuse to refund their customers then later to be told they would only do a a partial exchange for $50 less then what you initially paid for them to have them refuse to make the exchange then this company is for you. I’ve reported them to the Federal Trade Commission and you can too if you were ripped off in the egregious amount I was with the rudest and most unprofessional customer service imaginable then shop here. Or you can take my horrific experience where I’m currently taking these creeps to court and reporting them to every consumer media outlet possible! I’m reviewing them everywhere but I see I’m not alone! Reading the other reviews my hunch is that they will soon be out of business very soon as no company on the planet has a no refund and no exchange policy period. If you too have been robbed by them like me then contact me for a class action suit against them! I’ve reported them to every Federal agency possible! Spend your money elsewhere unless you like being robbed blind!

Call your BANK no matter the payment method!!! These people are terrible. My dress came to me damaged and they wanted photos. After sending photos they then wanted to get The dress evaluated by someone higher up. We’re talking about $140 dress not a $1,400 dress. After getting the runaround I just called my bank!

Not too great being I’ve not received my order and I ordered back about 3 months ago at this point!!

I was working with someone there, and they could never give me a timeline of when I would receive my order.

First of all; they were sold out of the suit I ordered, but I didn’t find out until after I placed the order - convenient. When the suit arrived over a month later I tried it on & it didn’t fit so I put it immediately back in the bag & shipped it back. They claim it was dirty and refuse to give me a refund. The thing was white. Unreal.

did not receive my order to a month later ! so disappointed

Never received product and minimal communication over months of time. No refund processed to date

Never got the package and did not offer a reshipment nor a refund. They suck big time!

I ordered very nice red dress fir my daughter's seniors pictures and she wasn't able to wear it because all straps was wrong connected. They were not removable. Front looked ok but in the back was awful. I have to take it to real tailor and fix it.
Whoever is sewing those dresses make sure you put straps in correct way. Thank you

I ordered my item 2+ months ago and received it pretty quickly initially. The sizing was all off so I had to send it back for a different size. I am still waiting for the replacement item and it’s been two months. I asked them for a refund and they just told me that the items on its way. I don’t get the item this week. I will definitely charge back For fraudulent website practices

STAY AWAY! DO NOT BUY FROM THIS SHAM OF A BUSINESS. Bought a suit, incredibly tiny, returned for larger size because refunds are not allowed and it’s been 23 days now since I returned it. Where is my replacement???

I recently had a very disappointing experience with a jumpsuit I purchased for my wedding. To start, the delivery took much longer than expected, which was frustrating. When I finally received the jumpsuit, it was too small, and I decided to return it for a refund.

However, I was shocked to find out that the company's refund policy only allowed for store credit. Despite this, I proceeded with the return but was met with a rude customer service representative who accused me of wearing the jumpsuit because of dust and dirt from my alteration shop. I had only tried it on there to check the length of the pants.

Despite the tags being intact and my explanation for the marks being valid, they refused my return, leaving me without the jumpsuit I paid for and no refund or store credit. This experience was incredibly frustrating and disappointing, and I would caution others against purchasing from this company. It felt like a scam and a complete waste of time and money.

I will admit it took a bit to get it here, but it was beautiful quality and the fit was excellent. The shipping took awhile but I did get response pretty quickly by email. They continued to update. Had to reschedule shipping but once it shipped it did arrive exactly as they said. The personal email responses were kind and helpful. I will order again as the product was very nice and very stylish.

I ordered from IG 2 weeks ago. They sent me a “shipped” email the next day. But now it’s stuck in limbo and UPS has not received the shipment yet. I tried emailing, calling both phone numbers, messaging them on IG. No response. This company is a scam. Do not trust.

Okey so yes they do take forever BUT let me say this… it it’s totally WORTH it. The quality it’s amaizing. I order a dress for my civil wedding and I’m so happy with the dress it’s beautiful just like the pictures !!! And Abquina was always responding my emails very kind. I thought at first they were scammers because of the waiting time. But now that I have it in hands I’m so thankful I waited and not asked for a refund ! If you have time to wait believe me it’s worth it !! I’ll buy again for sure !!! Thank you thank you thank you!!

Trash customer service. Can’t reach anyone by phone or email. Left voicemails and sent emails. I had to use Instagram direct message as a last resort and finally got a response. My order hadn’t shipped after being in fulfilled status for 8 days. I cancelled after that time period. Stuck in “Label created” status with UPS. Had to cancel order.

Terrible costumer service .

Man, I wished I checked the reviews before I bought from these people. I ordered two dresses two weeks ago. I’ve yet to received any shipping confirmation. I sent 4 different emails asking about shipping status and I haven’t heard back from them. Had I checked the reviews I would I’ve seen the red flags. What kind of company only responded to only the good reviews and not the bad ones? That only means that you know you messed up and don’t care about how your customers feel. That’s bad business. I hope I receive the dresses and in good condition. If I don’t, I will dispute the charges with my bank and get my money back. Ugh!

Terrible products. Cheap material, very poor workmanship. You also cannot receive a refund and must receive a store credit. Ordered again using the credit and received another bad product now I have to return it again because it wasn’t as pictured.