Electronic Express - Website Reviews 201

The shipping was expensive nearly more than the items.
The items arrived incorrect and broken. I did purchase two discounted open items in addition to multiple NEW however “discounted items” description did not entail the item being 1. Broken 2. Package sticky with substance and granules stuck to it 3. Missing items

Quick easy and great deals.

Our entire experience with the purchase of our refrigerator from Electronic Express was and has been amazing! Every person, actual human people, was extremely helpful and super nice. I had had major surgery and a couple weeks into recovery our fridge went out. We picked one we thought would be perfect (and it is). We checked with Lowe's and they were anything but helpful or nice. They weren't going to be able to deliver it for over three weeks and didn't even try. It dawned on us that Electronic Express has large appliances and we've always had a good experience, so went to their site, even called before I hit place order to check on delivery timing. This was on Friday evening and they said they could have it here on Monday! The price was better, the people were better and the delivery went very well. We got reminders of delivery, got word on Sunday of the three hour delivery window, got followup calls and emails making sure everything is ok and thanking us for our purchase. This will be our first go to from now on! Very nice to see this kind of customer service these days!

Awesome customer service and delivery services

Ordering online was easy. Delivery and installation was fast and efficient.

O#679830-01
Rachelle, my online customer service rep was AMAZING!!! She is the reasonnfor the 5 stars and the reason you will have a returning customer. She was so nice and communication was great. She was able to turn my stress into a better situation and went above and beyond to get my fridge delivery moved up a week! Every company needs a Rachelle on their payroll! She deserves a raise!!!

Super inventory at magnificent prices. Customer service is always pleasant. Placing an order and checkout is easy and painless. Shipment of items is as advertised..”fast”. I live outside of the delivery area so I have a few days more to wait fur actual delivery of items.. but their freight handlers do have a nice website to allow you to follow the movements of items. The freight handling company Ceva Logistics is nice and ready to help with issues as well.

Have not bought anything yet, but had an amazing customer service

I called the day after I ordered the Vizio TV and was told it shipped, a week later i got an email saying it shipped that day im a trucker so I needed to know when it was going to be delivered so it did not sit on my porch. A lady was very rude and told me she was ok with me canceling my order and go eles where because of this i would not order again from Eletonic Express.

The buying part went extremely well. Only problem was on delivery end. Did not come on expected date. Was about 3 days later. In fairness, I should say the truck was broken down on my delivery date, hence, the need to reschedule.

I paid for new washing machine to be delivered and set up. I received a damaged one and when I complained they offered me 110$ off the 1000$ washing machine to take it. I was told this was last one and i would have to go on the site and start over with my order if I didn't take this one. I politely told them to keep it and give me a full refund including my delivery/ set up and removal fees also. They knew when they loaded this order what they were doing was to get my money one way or another! I have had good service in last years but this was poor service all around. I went that afternoon to Lowes, ordered my washer and it was delivered the next day and installed! I even saved money!
EE did call me back the next day to reschedule the delivery "since I wasn't home for the first delivery" i said i was home and retold the story and again asked for full refund again"

Everything was flawless. Washer and dryer came quickly and delivery and set up was exceptional!

Product never came.

Don’t ask me if I checked with ABC. I understand how this works. Item was returned 3/23. Waiting on refund.

Easy checkout. Great product. Couldn't be happier.

DEAL WAS 100 DOLLARS LESS THAN ANYWHERE ELSE AND CAME NEXT DAY WITH NO SHIPPING COST BECAUSE IM IN THE SAME STATE!

Ordered universal remote on line because item was out of stock in the store. Received item 2 days later. Was impressed.

I ordered online but the washer was super small what made the experience was good was when we went to the Cleveland location in the gentleman helped us figure out which one was actually right for us

Got a great TV for $30 less than Amazon in just 2 days.

Exceptional customer service. Highly recommend to anyone wanting to do business with this company. Really excited about my purchase

Just go to best buy. I ordered through them and it's been a disaster. Not worth a 5% savings.