ElekDirect Reviews 361

They were very patient with me, and I couldn't ask for better customer service delivery drivers were brilliant thank you to all xxx

Good service all round. Item was as described and delivered quickly.

Great service! Special thanks to the delivery lads Wayne and Danny for doing a brilliant job, with a nice touch of giving my nephew an teddy bear. Would definitely recommend.

Great company to do business with and wouldn't hesitate to use them again. Our new washing machine was a good deal cheaper due to it not being in the original box but perfect in every way. It was well packaged for delivery and arrived extremely quickly. Thank you

Great service from the offset. Online shopping easy to follow and very user friendly. Found a great deal which was excellent value for money. Order and payment went smoothly and delivery was outstanding.
Glad to have found this company.

Really happy, bought a fridge £300 cheaper than the current sale price due to a scratch on the front of one of the four doors. The delivery was fantastic - be sure you measure your doors for big fridges as we had to go through our back conservatory doors. They took away packaging even thought I hadn’t added that as an extra and gave my young son a Teddy Bear!

I can not praise this company enough. I had a problem with a cooker and they dealt with it swiftly and without drama. Their employees are extremely friendly, polite and helpful. Hazel

Ordered a washing machine during January from Elek Direct. I have used them before so I know what to expect “ excellent service”. The item was priced with a significant discount because there were slight imperfections on the machine. These imperfections are clearly shown in the photographs online but if you have any queries you can contact them. When the machine arrived and I unpacked it I could see no imperfections!
The delivery is very good and you are kept informed all the way. Once you have chosen the delivery day you receive a four hour time slot for that day. The delivery guys keep you informed all the way by contacting you on your telephone. Therefore it is important to make sure you give your correct telephone number! Excellent service from Elek Direct and their delivery team. This company are fully recommended!

Easy to order and the damage mentioned on the site to the item I bought was accurate. Delivery was on-time and the two guys who dropped it off were very friendly and helpful.

So pleased with my purchase, Hoover washing machine, damage wasn’t really visible. First class updates about delivery, very prompt, friendly professional delivery gentleman.
Cannot fault, would purchase from them again.

Super Happy with the service from Elek and the delivery of our damaged box TV.

Good vfm item as it had a small dent at the back which can't be seen. Good cs when ordering, dropped a * for the 2 grumpy delivery men, a smile costs nothing!

Great price . Service was fantastic, speedy delivery. Would use again.

Really good service. I highly recommend

Very good value and excellent delivery experience.

I bought a gas hob from ElkDirect - minor cosmetic damage - at a price a lot cheaper than it would have been normally. It arrived quickly, free, and I am delighted with it.
But its the after sales service I want to highlight which was probably better than any other company I've bought from. it was Dale who was answering my emails, always answering quickly (sometimes within minutes) and helpfully.
I asked the manufacturer how best to polish the scratch out, but they had no idea. I mentioned this to Dale who then trawled the internet for me, and emailed back with a list of possible ways to try. I was stunned and can't rate ElekDirect highly enough. Good prices are a bonus, but great customer service is the more important thing. ElekDirect will now be my first site to check out in the future.

Dale and Chris ARE
So easy to deal with.
So Friendly.
So helpful.
I ENJOY purchasing from them.

Regards Leonard.

What a fantastic company and staff wow. I purchased a fridge freezer for my garage not realising that I would need one for that purpose I just ordered as I should which was not good as it would not work in my garage due to temperature control would turn it off. But after communicating with Elek Direct they were so brilliant they swapped it over explaining that it needed to have what Beko call Freeze Guard. Now I know. Please do not make the same mistake talk to the brilliant staff like Dale explain what you need and why he will have all the answers, also his manager who agreed to swapping it over. Thank you so much it means so much to me.

Excellent product and customer service.will use again. Thanks 👍

Quick delivery, what you see is what you get