Ellajamesboutique Reviews 28

I would give a minus star if I could. Ordered a coat, which arrived weeks later, didn’t even come close to fitting as described, the material was subpar. Attempted to return it and got several run around emails, offering me different levels of discounts on a new item, but never a refund. Do not order from them

I ordered a jacket and was alarmed to find its cut did not at all correspond to the sizing guide offered on the website. Bust size was described as 43.3 inches but was instead 35.75 inches. If this was not bad enough when I attempted to return the item, despite the promise of a full refund stated in their return policy they offered me only 10% cashback. After several rounds of discussion their offer increased to 35% which still did not adhere to their policy. I strongly urge consumers to steer far away from this company.

I don’t even want to give them one star!!! DO NOT ORDER FROM THIS COMPANY!! They should be put out of business. The quality of the clothing is absolutely awful. Then I have emailed them probably 12 times and then they said they would give me 10% of what I paid for my order and I could give away the items or gift it to someone🤯To say I have learned my lesson is a understatement!! Two jackets that could fit a toddler. This shop is not in NY as stated it’s in ASIA

Just don't buy from them. Poor quality and incorrect sizing.

I ordered a jacket and was disappointed in the quality when it arrived, and it's absolutely not sized according to my expectations. Perhaps I missed a sizing chart on their site, but their "large" could have been called a small or a medium at best.

But the worst part is that when I tried to return the jacket they told me "return shipping can cost up to $24.95 and may take 2–3 months due to customs clearance."

They offered me a 10% refund if I wanted to donate the jacket somewhere.

I could have checked their return policy more carefully; it's toward the bottom of the page that they say I should expect to pay at least $25 to return an item. Nowhere do they mention that it can take months for a return to complete.

I'll stick to Amazon.com or retailers with physical locations nearby where returns are simpler and free.

If I could give zero stars I would. First, the product is cheap and poorly made. It is not sized based on the info on the website and is so small I don't know adults who could wear it. If you then attempt to return, you are met with emails offering you 10% refunds to "donate" the product since the shipping back to China will be a hassle. Wehn pressed, they admit that the shipping will START at $25 and then someone will review the product to see if you actually will get a full refund. Do not buy from this company. It is a scam and they are awful.

I would give zero stars if I could. Based in Boston, called Ella & James New York, and you can't find an address to file a complaint with BBB. Same experience as everyone on here- they send you garbage that looks nothing like the picture, and then when you try to return it, they offer you 10% of your money and try to gaslight you with how returns are terrible for the environment. Second offer, 20%, third offer, 30%. This is what is posted on their website as return policy that they clearly violate regularly:
30-Day Money-Back Guarantee

We love our products and are confident that you will too! That’s why we offer a 30-day money-back guarantee. If the product doesn’t meet your expectations, simply return it for a full refund.

Falsely advertising a store in NY then when you order it comes from overseas and what you get is horrible quality and not even close to what you thought you ordered. Saying 30day money back guarantee however when you try to get a refund they don’t respond
I’m happy to send pictures of what I ordered and what I received

Beware...Returns are to Asia, so you must pay the costs of mailing back to there.