I shop in Ellie's Cellar regularly in Alva, occasionally in Dollar and always receive a friendly service when I shop. This is the first time I used the online service to secure a deal on a malt whisk... Toon meer
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Lees wat reviewers zeggen
After the disappointment of the courier breaking my bottles ordered twice, I rated the service one star. Since then the customer service I received has been first class, and I now realise that actuall... Toon meer
I am a big fan of Ellie's Cellar. Their shop in Helensburgh is first class as is their on line ordering facility with local delivery as an option. I bought a large quantity of wine for a party in Oct... Toon meer
Bedrijf heeft geantwoord
I had to make a last minute change to the delivery address for my order.. I emailed Danielle rather than call, as I live in Australia, and she organised the change with no issues at all.. she was so... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're a small, family ran business who specialise in Wine, Gin, Whisky and Craft Beer. We have 5 stores across Central Scotland including Alva, Dollar, Auchterarder, Crieff and Helensburgh. Local Delivery, UK Delivery & Collection in our stores is available.
Contactgegevens
25 Bridge Street, FK14 7DE, Dollar, Verenigd Koninkrijk
- 01259 740283
- elliescellardanielle@gmail.com
- elliescellar.com
4,7
Uitstekend
139 reviews
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Easy and great
9 december 2025
Good price
Good price, delivered late and had to be chased, with poor communication. But, I received the order albeit only half of it and a refund for the remaining, again this was not communicated well. Better communication would help improve!
2 september 2025
Great prices and great service
2 september 2025
FIVE STARS every time
The only UK stockist of our favourite red wine! Always great pricing, always excellent service. It's just a shame the delivery firms keep dropping the boxes! I certainly can't give DHL five stars, but I CAN give Ellie's Cellar and Danielle at least FIVE STARS every time.
21 augustus 2025
Still haven't received the wine
Still haven't received the wine. It's been over a week. I waited in yesterday, having been advised of a delivery slot and the time passed and no delivery, no notification.
Today I received another notification from the courier company advising delivery today. No apology for yesterday or Wednesday's non delivery.
I have no hope of delivery today, being that he is only at 3 of 73. Not sure why you use such incompetent Courier's and why you would send me a review request, when I haven't even had the product.
6 augustus 2025
Good price, slow delivery
Excellent price, would have hoped for a quicker delivery. Order made on a Friday, delivered on following Thursday and it was a local delivery.
14 juli 2025
Fast delivery and good quality wine for…
Fast delivery and good quality wine for a good price
13 maart 2025
Not very good communication about when…
Not very good communication about when delivery would happen but nice guy who delivered
25 mei 2025
Disappointing mystery reds box.
Usual excellent delivery but the mystery reds box containing 8 bottles of low alcohol Italian wines (11%) was disappointing at best. Finding them thin and vinegary, I threw two bottles away after trying them.
No credit was offered for these but the remainder were readily exchanged for equivalent value of better wines at a fairly local shop.
22 april 2025
So just placed my third order with…
So just placed my third order with Ellie's Cellar after discovering them at the end of last year. I had reason to call and speak to them before placing my order as I wanted to know if they six bottles of the drink I was ordering. The chap I spoke to was so friendly and polite, placed my order and it was here with in a few days. Same just before christmas, decided to stock up with a few more bottles and the service was swift and easy. The pricing is excellent, I have found savings on some products vs Tesco. Not to mention how well packaged the products arrived. This is one very happy customer.
7 april 2025
Review zonder uitnodiging
I ordered what I wanted to order
I ordered what I wanted to order, and the order was dispatched very quickly, thank you.
Pity the delivery company are not so good!
1 april 2025
Brilliant company to deal with
Brilliant company to deal with. Exceptional service and quality products. Great delivery service once order is placed within 2 days.
No problem changing items wrongly delivered.
Good value
28 maart 2025
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