ELLIS ROSCH Reviews 85

They are stealing from young emerging brands and never pay them. Don’t buy from them

En virkelig god oplevelse!
Jeg kan kun give min varmeste anbefaling af ELLIS ROSCH.
Leveringen var hurtig, og varerne jeg modtog levede 100% op til forventningerne. Virkelig god kvalitet og oplevelse. Der vil jeg helt sikkert handle igen.

Jeg har handlet her flere gange. Kun en enkelt gang har jeg måtte returnere. Det gik hurtigt og smertefrit, fik hurtig mine penge retur. Så handler helt sikkert her igen.

Great service & fast delivery!
Just received my new Coperni bag — absolutely love it. I’ll definitely shop here again!

I ordered a pair of shoes from Ellis Rosch website several weeks ago. I asked for delivery after 15 January, when I returned from holiday. Since then, I've sent several messages. They replied that they were in the process of looking for the package, but then I didn't hear from them again. Since then, I have sent several emails and in return I received this email: Your message has not reached contactAtellisroschdotcom, because the address cannot be found or cannot receive messages. Then I receive a message from a website which tells me that this email is a fake and a phishing email in circulation.
Also, the telephone number of their so-called costumer service in Denmark does not answer. I called several times and let it ring for a long time, but nobody is answering. It's like calling into a vacuum. It's a SCAM that makes money off well-known designers with a rather attractive site and an Instagram that looks serious.

Terrible experience! Paid the order and extra delivery fee. Received an email from Ellis Rosch that they shipped my order with UPS but with no tracking number, absolutely nothing! Took my money! They say on their website"How long does the delivery take?
▪ The delivery time is 1-2 business days with GLS in Scandinavia
▪ The delivery time is 1-3 business days with GLS or DHL in Europe
▪ The delivery time is 1-5 business days with GLS or DHL in other countries"

Now more than a week, heard nothing from them nor received my parcel.

Is this even a legit e-commerce website? not some sort of scam?

Don't buy from them! Appealing customer service.

Rigtig hurtig levering - Utrolig langsom retur. Det tog over 6 uger hvor jeg kontaktede kundeservice ofte og kun sporadisk fik svar. Jeg blev også spurgt om jeg hellere vil have pengene på MobilePay.

Jeg var meget i tvivl om jeg overhovedet ville få mine penge tilbage og kommer bestemt ikke til at købe fra denne virksomhed igen. Enten så har de meget travlt ellers så håber de at kunden glemmer returneringen og de så kan beholde pengene.. Jeg stoler i hvert fald ikke på deres måde at håndtere deres forretning

Har sendt varer retur og fået en credit slip. Jeg har ikke fået mine penge retur i mange dage nu og kundeservice svarer ikke mails..

Fik ringet til kundeservice, fik beskeden om at tilbagebetaling var blevet cancelled i flere omgange, med en besked om at den var godkendt fremover. Fik sendt et screenshot pr mail og har fået mine penge retur.

Lidt bøvlet, det ville passe kundeservice at besvare mails så man ved hvorfor ens penge ikke er blevet returneret.

Jeg foreslår andre bare at ringe som det første hvis der er spørgsmål.

Utrolig god hjemmeside. Deres levering er 1-2 dage og det er bare så dejligt. De har gratis retur hvilket er fantastisk og i sin pakke får man et returlabel med klar til at klistre på pakken. Deres kundeservice er next level! Jeg havde nogle spørgsmål omkring den varer jeg havde bestilt og de svarede inden for et par timer Ikke sidste gang jeg handler her!

No return label or return forms in the package. Have to return an item, contact support both via email and telephone to ask them to send the return labels.

Update:
After getting in touch with the customer support a couple of days later I got the label sent, so everything ok for now, returned the item and no problems at all with this, ALL GOOD.

Customer service is appalling. Try contacting them before you place an order and see. Emails are never responded to, you have to do phone Denmark for anything (no local number) and they never pick up. When they do pick up, there is no more than promises someone will get back, which does not happen.
Very disappointed

Jeg har nu for 4 gang prøvet at komme i kontakt med Ellis Rosch, da jeg stadig ikke har modtaget mine penge ved returnering. Jeg har stadig ikke fået svar på mine mails, og når jeg ringer til kundeservice, er der ingen til at tage telefonen

Jeg har sendt en returpakke tilbage for over en måned siden, jeg har hverken fået min penge retur eller modtaget en mail. Jeg har bådet prøvet at kontakte dem over mail og telefon. Men man får intet svar.

Helt igennem fantastisk shopping oplevelse. Fik drømmefrakken til en super pris, og den blev leveret dagen efter bestilling🙏🙏🙏

I was sceptical I must admit but for the price compared to some other shops I thought I’d give it a go on klarna to be safe. Delivery was quick, the item was perfect and the customer service I spoke to ( Sebastian ) was so helpful

I placed an order on the website and the money left my bank account. It’s already been a week and I still haven’t received my order, tried to reach Ellis rosch by phone and via email but haven’t got any replies. I do not even have a link to track my order. Very unhappy with the customer service.

Always The best quality brands and customer service. 5 stars no doubt.

I recommend!
Fast delivery! Very affordable price.
Marta

Meget tilfreds; lækre varer og kvalitet, super god service og kunde betjening ; hjertelig anbefale ; ser frem til flere varer