Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Toon meer
Bedrijf heeft geantwoord
I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Toon meer
Bedrijf heeft geantwoord
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Contactgegevens
EMaC House, Southmere Court, CW1 6GU, Crewe, Verenigd Koninkrijk
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Phoned twice to deal with problem and…
Phoned twice to deal with problem and actually got the same person 2nd time which was great because Kay knew exactly what I was talking about and she sorted the problem. Thank you to Kay! The thank you is from Julie Walker
23 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Horrible service which was delayed 3…
Horrible service which was delayed 3 months to get maintenance on my vehicle. I had to be the one following and chasing the status and updates. I will never by a maintenance plan again because of the service I was provided by you and your third party you contracted the work out to.
3 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Being in the process of buying a new…
Being in the process of buying a new car, I no longer needed my last service.
Jason was brilliant and sorted it all out over the phone and I received my money back 3 days later 😀
20 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Policy review
Rang to discuss refund of policy as previously advised, two policies were running simultaneously. Agreed after discussion though there was a lack of clarity from the advisor and the conversation didn’t give me confidence .
20 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your review. We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. If we can help clarify with anything, please do not hesitate to contact us.
Kind Regards,
James at EMaC
EMAC GREAT HELP
VERY POLITE AND HELPFUL AGENT ANSWERED ALL MY QUERIES
24 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had a funding question on my service…
Had a funding question on my service plan.
Telecom with your agent who explained
the details and satisfactory answered my questions.
20 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Really Easy
Got through on the phone easily, very helpful gentleman dealt with me and sorted my request easily and quickly. Very happy with the excellent service
21 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Had to go through a lot of different menu choices
Had to go through a lot of different menu choices before I got through to a young lady who was more than helpful. Very pleasant and explained everything in detail. Very happy with the service.
22 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service with no problems.
Good service with no problems.
Would recommend.
17 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Answered query quickly and efficiently
Answered query quickly and efficiently
20 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Updated registration details on service…
Updated registration details on service plan change handled smoothly
16 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
New car service plan with Emac.
I ook out a service plan with Drive Vauxhall. My ' schedule' documents arrived by email minus the schedule. After phoning twice I was assured it would be emailed each time within 24 hours. Both times the schedule was still missing.( Nice welcome letter informing me of a free car wash when the car is serviced) At the third time of asking Joe offered to send the schedule by post. However it could take 7 -10 days.Thank heaven we still have snail mail.Otherwise the calls were answered quickly and professionally. Shame about the technology at Emacs end.
15 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Getting through took a while but when i…
Getting through took a while but when i did get through. The lady i spoke to was very helpful.
I also emailed Emac and got a quick response which was very helpful with a full breakdown of my service plan
20 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Recent dealings with this company were…
Recent dealings with this company were very satisfying
20 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very pleased with customer support from…
Very pleased with customer support from EMac. The person I spoke to listened to my query, looked into it there and then – and then sorted it out.
22 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Phoned call centre to change DD date
Phoned call centre to change DD date - didn’t have to wait long before talking to adviser. Really friendly, cheerful and helpful. Backed the phonecall up with written confirmation too.
8 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Roof, bonnet and boot not covered.
We were conned into buying this contract by Sytner BMW in Cardiff. The saleman promised us that ANY minor damage to the bodywork would be covered. A technician would be sent out, with all the right kit and the repair woul be made tout de suite.
Once we had paid we were then sent the contract. "No need to read this" because it was recommended by the BMW salesman - ANY damage would be repaired. More fool me!
It has become apparent that we have been conned by the BMW dealership. The staggering list of exceptions include: the bonnet, the roof, the boot and any plastic surfaces. So we have carved out £699 for the occasional door-ding.
Sytner BMW Cardiff refuse to engage with me to have a discussion about a mis-sold product. The salesman either lied or did not know what he was talking about.
When you log a repair request, if they reject it they simply bin the request. You get no feedback, email, text or call unless you email them directly. Even then, they only quote their contract back at you.
I put my hands up for not reading that and foolishly trusting the BMW Sytner Cardiff salesman. MY BAD! I am an idiot!
After our car was showered in stones one day, the windscreen cracked and the roof edge and driver-side door were all chipped. The request to repair the roof has been completely ignored and the damage to the driver's door will be repaired... in 10 week's time!
If you want only 50% of your car covered by a £699 policy then this is the product for you. Otherwise, pay your local paintshop £100 to fix your dings.
1 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
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