I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My son has an resp, he is 21. We just found out that my son a university student owes over 4000 from CRA.We called Embark - on hold for over 30 mins - no answer - tried online - the person i was chatt... Toon meer
Bedrijf heeft geantwoord
I had many concerns regarding embark products. Erika help me out to make the best decision and answer all my doubts. I am excited to see my kids grow and focus on their studies.
Bedrijf heeft geantwoord
Customer service was really helpful and patient with all my questions, they also showed me how to navigate my online account. I will 100% recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.
Contactgegevens
50 Burnhamthorpe Road West, Suite 1000, L5B 4A5, Mississauga, Canada
- 1-800-363-7377
- contact@embark.ca
- embark.ca
3,9
Goed
508 reviews
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Great telephone service
Very short wait time for my call to be answered. The representative answered all of my questions and appeared very knowledgeable.
13 augustus 2025
Antwoord van Embark
Thank you for your feedback! We’re glad to hear your call was answered promptly and your questions were well addressed. We appreciate you choosing Embark!
Efficacité et gentillesse
Brahim est très gentil et très efficace. Il a répondu correctement à toutes mes questions durant le processus d'ajout de mon nouveau bébé au REEE.
13 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Bonjour Koffi Gedeon, Merci beaucoup pour vos commentaires ! C’est vraiment apprécié, et nous sommes si heureux d’apprendre que vous avez eu une expérience aussi positive avec Brahim.
Antwoord van Embark
Thank you for the positive feedback! We're so glad to hear that you found our team honest and helpful. It's always our goal to provide transparent and supportive service. If you ever need anything else, don't hesitate to reach out!
It was great connecting with Brahim…
It was great connecting with Brahim Titafi, he provided easy solutions to all my questions and we got to open the RESP for my daughter.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Thank you so much for sharing your experience! We're thrilled to hear that Brahim was able to provide you with clear solutions and help you open the RESP for your daughter. It’s always our goal to make the process as easy as possible. If you need anything else in the future, don’t hesitate to reach out!
Brahim was knowledgeable and patience…
Brahim was knowledgeable and patience with me and he answered all my questions and provided the best advice.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Thank you for your kind words! We're so glad to hear that Brahim was able to help with your questions and provide the best advice. His knowledge and patience are definitely qualities we value here at Embark. If you ever need further assistance, we’re always here to help!
Horrible Customer Service
Horrible Customer Service. I truly believe that this company is fraudulent and is scamming people out of their money. I tried to get in contact with Embark July 28th requested a withdrawal and they gave me the run around saying only a specialist can help me with this and they will contact me in 24-72 hours. Ridiculous. Two days passed and they contacted me, I submitted my withdrawal documents on July 31st and was contacted August 6th!! by the specialist telling me MY name is incorrect on the form and because they believe I misspelled my name they will not submit my form, like I don't know my own name. This company is a joke. It is now Aug 11th and I haven't heard back from them since Aug 6th and my withdrawal has not yet been submitted. Stay away from this company. Especially Customer Success Representative - Jasneet
9 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Hello Jay, thank you for your feedback, our apologies for the experience you are having withdrawing your funds. We can resolve this issue for you. An request to get more information has been submitted, so that we may move forward and resolve this issue.
Great experience
Brahim Titafi made my experience incredibly simple and easy, and answered all questions I had with great detail. I would recommend Embark to anyone who was wanting ro set up and RESP for their child or children.
6 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Hi Lindsay,
Thank you so much for the kind words! We're thrilled to hear that Brahim Titafi made your experience smooth and informative. 😊 We'll be sure to pass along your feedback to him — it means a lot!
We’re so glad you chose Embark for your child’s future. Welcome to the family! 💙
Antwoord van Embark
Thank you so much! We're happy to hear you received excellent service. 💙 If there's anything else we can help with, we're just a message away! 😊
Horrible institution all around
Horrible institution all around. We had two accounts for our two sons, one from 2015 and one from 2018. Last year we noticed that the accounts actually lost money, even at the heigh of the market. It took us a year to get our money out, and we couldn't do it until we got another institution involved. So, Had we invested in GIC since the beginning, we would have had about $10K more. Horrible, Horrible people. Stay away and note that you cannot put reviews on Google!
1 april 2025
Review zonder uitnodiging
Antwoord van Embark
Hello MA, thank you for your feedback. We are sorry to hear that you were not satisfied with the investment. We would be more than happy to review your accounts with you and provide you with an explanation. Please give us a call or send us email or engage us in chat and we are ready to assist you with all your inquiries.
De très belles explications de la part…
De très belles explications de la part de Johanna, très bonne."
7 augustus 2025
Antwoord van Embark
Bonjour Maryse, merci pour votre retour et nous sommes très heureux de savoir que votre expérience avec Johanna a également été positive.
accurate and precise answers to your questions
my questions were answered accuratley, the employee was very polite, spoken clearly and listened without interupting me. "
7 augustus 2025
Antwoord van Embark
Thank you for your thoughtful feedback! We're so glad to hear that our team member provided clear, respectful, and attentive service. 😊 We’ll be sure to share your kind words with them — it means a lot to us! 💙
Rejected the VOE from Glenn Gould…
Rejected the VOE from Glenn Gould School, have to resubmit letter. The withdrawal is delayed further.
6 augustus 2025
Antwoord van Embark
We are sorry to hear your withdrawal was delayed. To clarify, the Verification of Enrollment (VOE) is an important document that confirms a student’s official enrollment in a program. This is required by the government for release of Education Assistance Payments as it includes government grants that only students are eligible for. Please note, a letter of acceptance does not qualify as this does not prove an individual actually enrolled in the program (one could receive acceptance letters from numerous institutions and not attend any program). We recommend resubmitting a valid VOE as soon as possible to avoid any further delays. Let us know if you need any assistance—we’re here to help!
They explained how to refer people to…
They explained how to refer people to Embark, which was helpful. I was especially happy to learn that my money had been safely kept for 18 years. I truly hope I will receive it, and that it will help my child pursue their education with the peace of mind that the fees are covered.
The person I spoke with was very calm and patient, taking the time to explain everything I needed to know. I also appreciated being able to follow the process closely with their support.
6 augustus 2025
Antwoord van Embark
Thank you so much for your thoughtful feedback! We're glad to hear that our team was able to guide you through the referral process and provide clarity and reassurance about your funds. It’s wonderful to know that your savings over the past 18 years are now supporting your child’s education journey. We’ll be sure to pass along your kind words to our team—especially for their patience and support. Wishing you and your family all the best ahead!
Excellent service
Milad was really helpful and really knowledgeable. Amazing customer service , I highly recommend him, thank you so much Milad!
5 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Thank you so much for your kind words! We're thrilled to hear that Milad provided you with such great service and support. We'll be sure to pass along your appreciation to him. Your recommendation means a lot to us!
I am amazed with the fast response I…
I am amazed with the fast response I got, the explanations about how this Accounts works was perfectly understood, done and dusted without wasting much time.
Thank you Milad for the Job well done. Keep doing what you know how to do best.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that Milad was able to assist you so effectively. We’ll be sure to pass along your feedback to him!
If you ever need anything else, we’re just a message away. 😊
Questionable handling of education accounts/data.
My brother took out education plans for 5 family members and close friends. He passed away 14 years ago and I took over the management of the plans. The company has been purchased or rebranded 3 times, currently Embark. Through multiple experiences they have demonstrated they don't have or can't access their historical data. I have been told multiple times that only the Subscriber, my deceased brother, can make specific requests or have specific access. I have submitted the death certificate, will, etc multiple times. I have wasted countless hours dealing with their incompetence and unprofessional conduct. I am fighting to complete the claim on the final plan and will be infinitely grateful to never deal with Embark again.
3 augustus 2025
Review zonder uitnodiging
Antwoord van Embark
Hello Shelley, we are sorry to hear that you feel this way. We would love to assist you with any inquiries on your plan(s). If you would like to provide your contact details, then we can have someone get in touch with you.
Antwoord van Embark
Thank you so much for your kind words! We’re glad to hear you had a positive experience. If there’s anything else we can help you with, please don’t hesitate to reach out — we’re always here to support you.
I have had a great experience with… Milad Yusufzay
I have had a great experience with Embark they have wonderful customer support!
31 juli 2025
Review zonder uitnodiging
Antwoord van Embark
Thank you so much for the kind words! We're thrilled to hear you had a great experience with Milad and our team. Providing helpful, supportive service is what we’re all about! 💙🎓
CSR made a difference
Customer service rep is very courteous, professional and knowledgeable. She took time in answering my questions and I did not feel rushed.
31 juli 2025
Antwoord van Embark
Thank you for the lovely feedback! We're so glad to hear that your experience was positive and that our representative made you feel supported and heard. We truly appreciate you taking the time to share this! 💙🙌
Antwoord van Embark
"Thank you! We appreciate your kind words. Professionalism is something we take great pride in. Let us know if there’s anything else we can assist you with!"
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