eMop Reviews 1.352

I didn’t get assigned a cleaner, I cancelled as I needed one urgently and went to find elsewhere. I was called by customer service to re-book and they insisted it’s unlikely that the job wouldn’t be picked up so I re-booked and still wasn’t assigned a cleaner, very disappointed.

I have been working for this company for about a month and I feel part of the family. Roxanne has been very helpful and supportive starting from the enrolment process until now, she is always attentive and ready to help with all that is needed.

3 people from emop came to help today with cleaning my flat that I had let slip with hoarding issues and bad health.
Francine, Neva Jane and Matthew arrived on time. After a quick assessment they set to work and did not stop all day.
The work exceeded what I expected. They even did some jobs I didn’t think they would.
We used a different company a few years ago that was a lot more expensive and nowhere near as good.
They also had to deal with a neighbour who complained constantly.
I would definitely recommend them and I would use them again.

I booked Emop for my end of tenancy cleaning, and according to their website, it should have taken 6.5 hours to deep clean my 2-bedroom apartment.

I left her alone in the property, trusting her to do the job—big mistake. When I returned after 5 hours, she had only touched the kitchen! Can you believe it? Five hours for a small kitchen, and it wasn’t even fully clean—the floor wasn’t mopped! As for the other rooms, they were left in the exact same condition as before.

Then, 45 minutes later, she informed me she couldn't continue and suggested I contact customer service to have another cleaner sent. Seriously, is this how your company handles tasks? I essentially wasted 6 hours for nothing!

The real kicker is that Emop claims Galina is one of their best cleaners. I can’t imagine what the worst would be like.

I raised the issue with customer service, and they told me it would take 7 days to get a new cleaner, and the refund would only cover the amount for the recleaning. Are you kidding me? I paid £35for absolutely nothing! Nothing clean for real!(I wish I could share pictures of the state of my flat.)

To everyone reading this: AVOID EMOP!!! They are unprofessional, clearly untrained, and just in it for the money!
One star is quite generous to give

My experience was fabulous. My HR Roxanne was really helpful. Not to mention how she took her time to explain how to use the app and also how to ensure I didn’t download the wrong app. She is always ready to answer any questions. I’m happy because I have emop😊

My experience has been excellent and quiet fulfilling. Prior to Naidoo, my HR representative took the time to thoroughly explain the task to me, address any concerns I had, and ensure that I knew how to do the job correctly in order to provide better results. I'm incredibly excited to get to works since I know that working with Emop will be fantastic.

I must add that I've had such a pleasant experience using the website to look for a job. Pre Naidoo, the HR assistant, was really helpful in putting everything into perspective. She has been incredibly kind and helpful to me, and I am excited to collaborate with them.

I booked a fairly extensive clean of my flat and also paid extra for the 'Disinfect' option, as well as the 'Priority Cleaning Package' - which it states "guarantees" one of their most "highly acclaimed" and "top rated" cleaners. When the cleaner arrived, she barely spoke English and the language barrier immediately proved to be a problem. When I pointed to the 'Disinfect' option on my booking, she did not even know what this was. Seeing as I had been expecting a "highly acclaimed" and "top rated" cleaner, I asked how long she had been working with the company, to which she replied that it was her very first day. I immediately reported this issue to eMop's online chat and was immediately called back by a gentlemen who was also foreign and whom I also had great difficulty understanding. I had to resort to telling him to just email me instead, which he did and said that he would refund me the 'Disinfect' and 'Priority Cleaning Package' components of my bill (these were indeed soon refunded). The cleaner did seem to work hard and ended up doing quite a good job (which is the only reason why I have given this review 3 stars instead of 1). I told her that I did not blame her for eMop's mess-up and that I solely blamed their obvious shambles of a system. Then a couple of days later, I was rudely awakened by a nuisance phonecall just after 9am. This was by yet another person with a foreign accent whom I could barely understand. I could just make out that she was asking how my eMop experience was. I do not appreciate such "courtesy" calls at the best of times, but especially when they wake me up from my sleep early in the morning. I therefore just hung up right away. The number then immediately attempted to call me back twice, before I managed to block it. Overall I was not at all impressed by my eMop expeirence and would never consider using them again.

Terrible service, terrible communication. I had signed up for fortnightly cleans as I was interested in getting the same cleaner and was hoping to work build a working relationship with them but I tolerated 6 cleans with 6 different cleaners before I decided enough was enough. Customer service were slow to respond and didn't even acknowledge some of my complaints. One cleaner didn't know how to change a bed which was ultimately the straw that broke the camels back. Cleaners consistently clock out late which results in the homeowner being charged more or having to chase it up. I wanted a cleaning service to make my life easier but it was nothing but stress. Quality of available cleaners may depend on the area but they obviously aren't vetted for quality.

Everything about this service is just awful. Cleaners don’t show up and you are not offered even an apology not speaking about a discount. Even if they show up, they will do everything as slow as possible. And of course they will clock out at least 15 minutes later then they actually finish the work.

Over charged, poor quality clean, did not follow the cleaning requirements, didn't hoover or mop the floors, and then billed for an extra 2 hrs of which they were not at the apartment.

Complaints process offer credit to your emop account- totally useless, all in all I was charged over £200 for 5 hours of poor cleaning in a studio apartment, of which the windows, floors, hoovering, and balconies (which I paid extra for) were not cleaned. The cleaner turned up late and left early, I was then charged for overtime which was false.

Incredibly poor service would never book again. Laughable I was given £18 refund for the above given the spend on a small studio apartment which I can deep clean in a couple of hours.

Had a very detailed guide and support from HR Assistant Pre Naidoo... She is so articulate and responds perfectly to questions and concerns raised. Kudos to eMop.

My experience so far has been great and so satisfactory. My HR agent pre Naidoo took her time and explained the work for me, she answered all my questions and made sure I understood how to work perfectly well to get a better result. I really can’t wait to start work, am certain it will definitely be a great journey with Emop

I went on the site for a job and I must say I have had such a nice experience. The HR assistant, Pre Naidoo was so helpful in explaining everything into clarity. She’s been so helpful and warmly towards me and I can’t wait to work with them.

Very convenient.
“Order number #316110”
Good service from Jerry Ani.
Good for a one-off clean, though I wonder if more regular cleaning would be too expensive due to the minimum 3 hour booking.

Do not use emop! House was left dirty and untidy. Cleaner didn't even know how to use a key safe & took 30 minutes to get in house. On trying to resolve with "customer service" unspecified rules were used to avoid responsibility. Would give 0 stars if I could, avoid!

Atrocious service. Cleaners performed a substandard end-of-tenancy clean for which I ended up losing part of my deposit over. When I contacted them for compensation I was ignored. Have since been forced to take legal action to recover costs.

Edit: A refund was received 6 months after the cleaning following a court order.

The worst cleaners I have ever experienced! Would never use again! The place was dirtier after they left and had to get other cleaners in the next day! I’m sorry but a partial refund is not good enough in this case! There was no cleaning done! They made more of a mess as I have said in your reply email! They turned up late and left early! Didn’t do anywhere near 7 hours! Update: no refund has been received, this company are scammers! Do not waste your money! Now 27th August, still no refund received and ignoring all messages! No customer service here whatsoever

My cleaner Grace Dupe Akintoye always does a thorough job she takes it very seriously and will not rush it my house always feels immaculate afterwards and it is to a level of cleaning I could never personally do myself very clean and spotless. She is always punctual and I am really glad she is my cleaner. I would highly recommend her to others

#323987 fab experience with my emop cleaner Iqra Sajjad. I think this sort of service can be hit or miss but really this time was great. Will be rebooking