EMop is one of the best cleaning platforms out there. Their recruitment process was Seamless and very easy to come on board. I remembered how One of their Agent named Roxanne was really helpful and m... Toon meer
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Never book from this emop . I had booked end of tenancy and Two people were assigned . They finished the job within the time specified. But they didnt even open the lavatory and clean it , i end... Toon meer
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... Toon meer
Bedrijf heeft geantwoord
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contactgegevens
Bayley Street 13, WC1B 3HD, London, Verenigd Koninkrijk
- support@emop.world
- emop.co.uk
3,9
Goed
1K reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van eMop
Thank you for the kind words! We’re so glad you’re happy with the results.
Poor Service
The inital interaction from this company is pleasant. Very helpful and the price was very reasonable. However, I had ordered an end of tenancy clean of a 2 Bedroom Flat and although we told them they needed to provide everything, the cleaner arrived with no Mop or Hoover. So although the cleaner did a decent job, the clean was sub-standard without the proper equipment. To make matters worth, the solution emop offered was a £15 refund. Pathectic.
29 januari 2026
Review zonder uitnodiging
Antwoord van eMop
We appreciate you highlighting the cleaner’s hard work despite the equipment issues. To clarify, the £15 refund provided represents our standard fee for the mop and vacuum hire. While we understand your frustration, this is our set protocol for such instances. Thank you for bringing this to our attention.
Tee was absolutely brilliant
Tee was absolutely brilliant, polite and very professional. She’s clean and very delicate in her ways of handling things. Will definitely recommend her!!
5 februari 2026
Review zonder uitnodiging
Antwoord van eMop
Brilliant and professional—that’s exactly what we like to hear! Thank you for the 5-star review and for recommending Tee's work.
On time
On time, good at work, all places are so clean , deserves 5 star
1 februari 2026
Review zonder uitnodiging
Antwoord van eMop
Punctuality and quality are our top priorities! Thank you so much for the 5-star review and for noticing the hard work.
End of tenancy clean - Felix
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a customer. I couldn’t recommend him enough for any job. Great service would love to use again
30 januari 2026
Review zonder uitnodiging
Antwoord van eMop
We are so proud to have Felix on our team! Thank you for the wonderful feedback—his attention to detail is exactly what we strive for. We look forward to helping you again soon!
Antwoord van eMop
Perfect is exactly what we aim for! Thank you for the kind words about our punctuality and service.
Antwoord van eMop
Thank you! We look forward to seeing you again soon.
Very fast and neat work
She was very quick and did a great job. Very neat and clean.
23 januari 2026
Review zonder uitnodiging
Antwoord van eMop
Thank you for the great feedback! We’re so glad we could provide a fast and neat service for you. We'll be sure to share this with your cleaner!
I had an appointment booked as a…
I had an appointment booked as a landlord and had made arrangements with the tenants for a specific date.
The company will wait until the last minute before notifying you if someone can make the job or not so there is a high level of uncertainty.
I woke up on the morning of the scheduled clean to say that there were no available cleaners and had to pay extra to arrange a separate service via a different company.
Not worth it if you are looking for a service that is definite.
17 januari 2026
Review zonder uitnodiging
Antwoord van eMop
Thank you for sharing your feedback, though we are truly sorry to hear about the stress this caused. We understand that as a landlord, timing and reliability are essential when coordinating with tenants, and we sincerely apologize for failing to meet those expectations on this occasion.
We would like the opportunity to look into your booking and make things right. Please could you send an email to our team at support@emop.world with your booking details?
We value your feedback and hope to resolve this with you directly.
I have nothing but good things to say…
I have nothing but good things to say about Emop. From the cleaner to the support team (email and phone) to how easy it was to book and reschedule my end of tenancy clean. It made my move so much easier and the end of tenancy clean was perfect!
16 januari 2026
Review zonder uitnodiging
Antwoord van eMop
Nothing makes us happier than a perfect end-of-tenancy clean! Thank you for noticing the hard work of our cleaners and support staff. Good luck with the rest of your move!
Threatening, aggressive phone call from eMop
The cleaner himself was absolutely amazing and a lovely man. However, towards the end of the clean I received a call from eMop. A man was extremely aggressive, practically interrogating me as I declined his offer for £150 off my next clean. He brought up details in my cleaning request form, that I was “away for 22 days” in a strange attempt to almost bully me into accepting his offer. After I politely declined his request for the 5th time, he commented “you want us to do all your dirty work”… Extremely strange and concerning, especially from someone who has access to my address. Furthermore, the price suggests customers may expect some degree of professionalism; don’t bother with eMop.
In addition, they aggressively accused me of missing the cleaner’s calls and providing the wrong phone number/one that didn’t work… Which is impossible as I messaged the cleaner WhatsApp beforehand. I “missed” one call—my signal dropped and I called him back the same exact minute (I have proof, obviously) and spoke to him as he was going into the house where my flatmate was waiting by the door for him to knock; he didn’t mention me missing calls or providing the wrong number at all. I was confused, and asked to clarify which phone number I had provided, to which he answered the number I was calling on, which evidently worked…
12 januari 2026
Review zonder uitnodiging
Antwoord van eMop
Hi Maria, thank you for bringing this to our attention. We are currently looking into this matter and requesting the call recordings to investigate what happened. This is not the type of service we want to offer, and we are dealing with this internally to ensure it is not repeated. We have contacted you directly via email to resolve this. Best regards eMop
Abysmal Lack of Communication
It’s actually impossible to get a reply from this company.
Purely leaving a review to remind everyone how terrible they are.
After my last review and they replied that they were concerned about it and for me to email them, which I did, yet 7 days later I’m still waiting for a reply.
Doesn’t seem like great concern to me…
14 januari 2026
Review zonder uitnodiging
Antwoord van eMop
Hi Tanya, thank you for your feedback. Our HR department has tried calling you to discuss this matter, but we haven't been able to reach you yet. We remain committed to resolving this and will attempt to contact you again shortly. Please feel free to reach out to us directly as well. Best regards eMop.
My cleaner was friendly
My cleaner was friendly, polite and very efficient. Happy
12 januari 2026
Review zonder uitnodiging
Antwoord van eMop
Thank you, we hope to see you soon
Extremely disappointed with Emop
Extremely disappointed with Emop. The cleaning was absolutely terrible, and to make matters worse, they charged me for 10.5 hours when the cleaners were clearly there for only 4.5 hours. I’ve tried contacting customer service, but they never replied. Completely unprofessional and dishonest. I do not recommend using this service.
30 december 2025
Review zonder uitnodiging
Antwoord van eMop
Dear Marcel,
Thank you for your feedback. We are very sorry to hear about your experience regarding the cleaning quality and the billing discrepancy. This is not the level of service we aim to provide.
We have checked our records and, unfortunately, cannot find a record of your previous email. To help us resolve this for you immediately, please resend your complaint to support@emop.world. Once we receive your message, our team will review the logged hours and respond with a proposed resolution as soon as possible. We are committed to making this right.
Best regards, The eMop Team
My experience was great !
My experience was great ! Shukurat used her initiative in my home. She stayed for 4 hours. The company made sure I could use the website. A relief to have someone so thorough. I will definitely use the company again and ask for the same girl.
9 december 2025
Review zonder uitnodiging
Kafilat was very good
Kafilat was very good. Understood everything and was quick and thorough as you would expect. Anytime again.
4 december 2025
Review zonder uitnodiging
We arranged for the cleaner to do a…
We arranged for the cleaner to do a deep clean of our new flat. He completed the job after 5 hours and the flat is still absolutely filthy, the carpets haven’t been hoovered, the surfaces are all grimy and the bathroom is filthy. Terrible experience.
23 november 2025
Review zonder uitnodiging
Antwoord van eMop
We are sorry to hear about your experience. To investigate your deep clean and offer a suitable resolution, please urgently provide us with your Full Name, Postcode, and Date of Service via email to support@emop.world. We cannot locate your booking using "PCB64." Thank you. Best regards, eMop.
Excellent customer service experience
Excellent customer service experience, Cleaner was very lovely and polite. Got the job done. My daughter was happy. That’s all that matters for me. Will highly recommend.!! Garry
10 november 2025
Review zonder uitnodiging
Antwoord van eMop
We are thrilled to hear you had an Excellent customer service experience and that your cleaner was lovely and polite! Making your daughter happy is the best compliment we could receive.
Thank you so much for the high recommendation!
Antwoord van eMop
Amazing! We're so glad you had a great experience with Kingsley
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