eMop Reviews 1.352

Good experience and cooperative staff.
Get responses within seconds when I need any help. Get reminders when its my first job its really helpful for a new comers.
Easy access to communication with telegram and whatsapp.

Good company, give us the best customer, good communication with the team.
I am to work with emop.

I gave eMop 5stars because are very reliable to work with and flexible any time you're free to work.

I have actually enjoyed working with emop as a cleaner...honestly, from my onboarding process to my starting time till now, emop has really be a game changer for as a cleaner
A special thanks to Roxanne @ recruitment team making onboarding so simple and special as a cleaner

I worked for eMop and found it to be a flexible cleaning company where you can choose your own hours and work around your lifestyle. The communication system is excellent, with quick responses via multiple channels like Telegram and WhatsApp. The team is helpful, and the work itself is rewarding if you enjoy cleaning. However, some employees have noted issues with management and pay, so experiences may vary. Overall, eMop offers a convenient platform for cleaning jobs with a good level of support for cleaners who value flexibility

eMop is the best cleaning company they are very good 👍👍👍

They care much about their staffs wellbeing and prompts payment.

Roxanne was amazing always kept in touch and the service received was excellent

Best company so far
They employed me when there's no hope, with good communication. I give them 5 stat

STAY AWAY. The WORST cleaning company on the planet. They broke items, did a terrible clean and refused a refund. Read these words. DO. NOT. USE. EMOP. You will regret it.

Terrible service and unprofessional conduct — avoid at all costs.

We booked an end-of-tenancy clean with an estimate of 2 cleaners for 10 hours. Only one cleaner arrived on time; the second showed up over an hour late. In total, they stayed no more than 7 hours. The cleaning was subpar, and worse, they damaged several items in our home: they disconnected the internet during work meetings, broke two bespoke shutters and left them aside without acknowledgment, and even knocked a radiator off the wall.

We’ve spent over a month trying to resolve this, with no meaningful response. Although a small refund was offered for the poor cleaning, we are still significantly out of pocket due to the property damage. Extremely disappointing experience.

Do not use this service.

If you are here because you are looking for someone to carry out your end-of-tenancy clean, do yourself a favour and look elsewhere.

I booked my clean with eMop for what I thought was a reasonable price compared to other service providers on the market. I was then charged an additional £40 on top of the fee quoted. I could've lived with this if the cleaning had been done properly. Regarding the experience, I had two cleaners turn up on the day, not dressed in uniform and carrying a small gym bag holding what was supposed to be their equipment. They did not have a vacuum cleaner or a mop with them. Naturally, this was the first red flag. They spent a total of 4.5 hours at the property for a combined of 9 hours (they charged me accordingly) of cleaning, and the result was shocking. Light fixtures were covered in dust, carpet floors had not been hoovered (obviously), the top of the fridge was full of grime, door architraves were full of dust, the bath panel was dirty, tiled floors were greasy and with streaks, and the floors underneath cabinets had not been cleaned. For an end-of-tenancy clean, it was absolutely terrible.

The customer service today has been as bad as the cleaning itself. No answer to multiple calls and received an email hours ago requesting some photos and still not had a response.

Just avoid at all costs.

Great Job from the staff and the team!

The booking process was very easy to fulfil, but I didn't find it clear that eMop was connecting cleaners and customers, I only understood that it wasn't their own cleaners only once the booking has been confirmed. I booked for an end of tenancy cleaning, and I was disappointed by the job done. Fortunately I was there at the end to spot the things missing, but a lot was missing : cobwebs in all the corners, windows barely cleaned, bins not even wiped, there was a few drops of wax on a table that I had to remove myself. It didn't feel like a end of tenancy cleaning, I expected a detailed clean and in my opinion it was just a regular clean. I don't think I would recommend eMop.

Emop happened to one of the best cleaning company so far because they have competent and professional cleaners who do their jobs diligently and satisfy customers demand at all time

We booked Emop for our spring clean service. I first saw countless of 1 start reviews here but I thought as the overall score is good, I want to give them the benefit of the doubt.

As a mother of two young kids, I only manage a superficial clean but never get to properly deep clean.
So we thought getting someone to come in and do it for us would be easier. We booked a cleaner for 6 hours including services such as kitchen cupboards from inside, fridge, windows from inside etc.

The cleaner was 20 minutes late to start with, which I didn’t mind in particular but some ppl might.
She arrived and she was very lovely, not a bad word about that. Friendly and nice and got to work straight away.

We left the house and when we returned she asked if we were happy with the service. At first glance house seemed cleaner. Not a wow effect, I must be honest, but I thought ok 6 hours of cleaning is definitely more than I can do at this point.
It was only the next day when I started actually noticing things. Cupboards were done hit and miss, one section done, the next not even touched. Fridge she said she cleaned , but I had leaky old cucumber all over it not touched with shelves all dirty.
Microwave had dirt in the ceiling, skirting boards untouched, limescale all over the sinks and baths, it was just wiped over, not actually washed and cleaned. Floors dirty under the table (chairs not moved) etc etc. you get the point.

The more I looked around the more I saw the quality of the clean and how superficial it was. I booked and paid for someone to help me deep clean the house as I’m unable to do that with kids, and what I got was more of a superficial clean that I can do myself.

I only give 2 starts because the lady herself was lovely. Sadly the end result wasn’t.

Emop is a good cleaning company, they take good care of their cleaners and client as well,

Great company to work with

Had a fantastic experience with emop. I called them the first time for kitchen and downstairs one off clean up and Percy was a star! He was very professional and efficient. All work was done upto to mark and thoroughly put effort in! I would definitely call Percy again in the future.

Do not use. The cleaner spilt bleach on my fitted carpet, dressing gown and pillow case leaving them irreparably damaged (colour completely bleached out in long streak). The cleaner who turned up was also not the person shown on the app as supposed to be doing the job which makes me feel unsafe as to who was in my home and what if any checks had been done on him. I have raised my concerns with Emop directly but they do not respond. It has now been nearly 2 months since the incident.