I wish I had read reviews before buying the variety pack. The packaging has photos front and back of the flavours you'll get. Then a small line saying flavours may vary. I reached out to the company a... Toon meer
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There was an initial issue with my website order for a triple pack of whey protein but this was quickly and easily resolved and they rectified my order. I am impressed by the customer service receive... Toon meer
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Emrald Lab’s sweetness rating is clearly biased, whoever made the chart must have a high sweet tooth tolerance (a child may have rated it, who knows?) Anywaysssss... My first ever purchase was... Toon meer
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I've made a couple of orders through Emerald Labs. I buy their preload preworkout which works better than any other preworkout I have tried and by far has the nicest flavour (I get creaming soda and r... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Emrald Labs is an Australian based and owned company that was founded in early 2018. The company was created to produce health, sports, and well-being supplements. Good ingredients and information are the bedrock of our brand. We wanted to answer the concerns of our customers by offering something more. Supplements that provide the solutions that they promise. We believe that people are smart enough to discern what is beneficial and what isn’t if you provide them the tools to do so. Our promise to our customers is to listen and act, always practicing with integrity.
Contactgegevens
3,3
Gemiddeld
49 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I wish I had read reviews before buying…
I wish I had read reviews before buying the variety pack. The packaging has photos front and back of the flavours you'll get. Then a small line saying flavours may vary. I reached out to the company asking if I can get a refund and of course not. They made as if I was the first person to miss the line about variety. Reading reviews shows that people have been having the same issue as me for years. They refuse to accept a refund, even though none of the individual bags are open. They won't ship the flavour I wanted and won't accept my closed sample bags back. Having read other reviews, the product is sickly sweet and doesnt dissolve either. So I really wish I had stuck to my usual brands. I was tricked by the images on the front and really wanting banana milkshake. This is a very un-Australian company, with the way they do their customer service (same generic replies for yearrrs). They've made no effort to make it more obvious on their packaging that they can send you any flavours they like whilst pretending you get other ones. :(
15 april 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi Claudia,
Thanks for taking the time to share your feedback, and we’re genuinely sorry this experience didn’t meet your expectations.
We understand you were specifically hoping to try the Banana Honey flavour, and it’s understandably frustrating when it’s not included. As noted on the packaging and product listing, flavours in the variety packs can change depending on availability, though we appreciate this may not have been as clear as it could be.
In this case, as the outer pack had been opened, we weren’t able to process a return in line with our policy. That said, we did try to offer an alternative option to help you try the flavour in-store.
We also take on board your comments around how this is communicated, both on packaging and in-store, and will be sharing this feedback with our team and retail partners.
We’re sorry again that this was your experience and appreciate you raising it with us.
Great customer service and product
There was an initial issue with my website order for a triple pack of whey protein but this was quickly and easily resolved and they rectified my order. I am impressed by the customer service received.
Their whey protein actually mixes into my morning coffee without a lot of curdling. Amazing all round.
25 maart 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Hey there
Thank you so much for your kind words! We really appreciate your patience while we sorted out the initial issue with your order, and we’re glad we could get it resolved quickly for you.
It’s awesome to hear you’re enjoying the whey protein too—especially in your morning coffee, that’s a game changer! ☕💪
Thanks again for your support, and we look forward to helping you again soon!
Great tasting protein
Great tasting protein. It is on the sweet side but I’m totally okay with that. Mixes well and love the variety of flavours. Great customer service team that prioritise customer satisfaction. Highly recommend.
28 februari 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Hey Lara
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying the taste and mixability of the protein, and that our team has been able to provide you with a positive experience.
We really appreciate your recommendation and support — it means a lot to us!
100% whey protein - Chocolate Peanut Butter
The 100% whey protein - Chocolate Peanut Butter flavour is delish! I'm definitely gonna keep buying it.
10 februari 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Thanks so much for the awesome feedback! 🙌 We’re thrilled to hear you’re loving the 100% Whey Protein – Chocolate Peanut Butter — it’s definitely a fan favourite 😋💪
We appreciate your support and can’t wait to keep fuelling your workouts!
Vanilla crème!
Vanilla crème!! More like sugar milk,
Absolutely way to sweet, makes you feel sick, have a full packet of anyone wants to have,
Rated a 3 in sweetness is a joke, never buying from these guys again.
Also not advertising there amino acid profile is a bit sus, where’s the protein coming from?
29 januari 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi Adam,
Thanks for sharing your feedback and we’re really sorry to hear the Vanilla Crème wasn’t to your taste and that it left you feeling unwell. We completely understand that sweetness is subjective, and what works for some customers won’t suit everyone.
We also appreciate you taking the time to leave a review, as it helps others make more informed choices when selecting flavours and products.
In terms of your question about the protein source and amino acid profile, our protein contains the full range of essential amino acids expected from a quality whey based product. While brands aren’t always required to advertise a full amino acid breakdown on the label, the supplement facts panel does list the key nutritional details that can be found on our website, and we’re always happy to provide more information if needed.
Good products and customer service
I've made a couple of orders through Emerald Labs. I buy their preload preworkout which works better than any other preworkout I have tried and by far has the nicest flavour (I get creaming soda and recommend it for sure). On top of that their customer service is really good. I ordered a bundle deal but they ended up selling out of a product and offered me the option of a refund for that products full price or store credit plus some extra dollars onto it. Their responses were very prompt and I had no issue getting my refund from them. Their shipping has always been really fast too despite it being standard delivery! Highly recommend.
22 januari 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Thanks so much for the awesome review Gabrielle! We really appreciate you taking the time to share such detailed feedback. 😊
It’s great to hear you’re loving our Preload, creaming soda is a top tier choice. 🙌 We’re also glad our team could sort out the bundle issue quickly and give you options that worked for you. Fast shipping and smooth customer service are always what we aim for, so it’s fantastic to know that came through.
Thanks again for the recommendation and for your support. We look forward to sending out your next order soon! ⭐⭐⭐⭐⭐
Barrel was half full
Barrel was half full. There is zero reason for this other than to make it appear there is more in the container. 50% content = 50% rating.
Servings by weight are irrelevent when the volume is a known quantity. The manufacturer KNOWS what volume the product fills, so can make a container of the exact size required. While settlement is a reality, 50% settlement is absurd.
The current quantity is literally half the container volume. Taking settlement into account should not result in a 50% quantity loss. Were that the case, bags of flour at the shops (with an almost identical material consistency) would have 'settled' and all be half empty, not jammed packed.
A half full barrel is a marketing stunt to make people think they are getting more than what you really are.
Buy your protein in bags folks. At least then you can see how much air you are buying.
16 januari 2026
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi there, thanks for sharing your feedback. We understand how receiving a container that isn’t completely full can be disappointing at first glance.
All of our supplements are filled by weight, not by container volume, which means the amount you’re paying for is based on the exact serving weight listed on the label. Some products can settle during transport, or require larger tubs to allow for proper mixing and consistency, which can make them appear less full even though the correct quantity is inside.
We appreciate you raising this and hope this helps clarify. If you have any concerns about the weight of your product or would like us to check it for you, our team is always happy to help.
Emrald Labs Team 💚
Worst protein
Terrible product.
Priced high like Protein Isolate but it's full of rubbish.
Doesn't mix well, ends up with gooey chunks and slime in the product.
Customer service is hopeless as they just make excuses for the faulty product.
Worst protein on the market!
Edit: Their reply proves my point. Hopeless.
15 december 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi Cam, thanks for taking the time to share your feedback. We’re sorry to hear you were unhappy with the product and your experience. Protein texture and mixability can vary depending on preparation method, liquid used, and serving size, but we understand how frustrating it is when a product doesn’t meet expectations.
While we always aim to assist where possible, we’re unable to offer returns or refunds on opened supplement products for safety and hygiene reasons. That said, our team is always happy to provide usage tips or help recommend alternative options that may better suit your preferences.
Unflavoured 100% Whey Protein powder
I bought the unflavoured 100% Whey Protein 500g powder and very dissatisfied woth the product. I normally mix protein powder in woth my coffees as a quick on the go breakfast. I've found the Emerald Labs' powder doesn't dissolve well at all. Been mixing for 5 minutes and still have clumps of product that will not dissolve and it's very off putting. Not matter if a shaker is used, mixed with a fork, hot water or cold water used, there's still clumps of product. I do not recommend this product and at $60 for the small bag, it's very expensive badly made product
31 december 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi there,
Thank you for taking the time to share your experience — we’re really sorry to hear you’ve been disappointed with the Emerald Labs Unflavoured 100% Whey Protein.
We’d like to reassure you that the formula itself hasn’t changed; however, with unflavoured whey proteins in particular, mixability can vary slightly between batches due to natural differences in raw ingredient sourcing. Because there are no flavours, emulsifiers, or sweeteners added, unflavoured whey can be more prone to clumping, especially when mixed into hot liquids like coffee.
That said, we completely understand how off-putting this can be, especially given the price point, and your feedback is absolutely valid. We’d love the opportunity to make this right for you.
Please reach out to our customer support team with your proof of purchase and batch details, and we can look into a suitable resolution for you — whether that’s a replacement, store credit, or refund in line with our returns policy.
We genuinely appreciate you bringing this to our attention, as feedback like this helps us improve both our products and customer experience.
Emrald Labs Team
Super sweet and just disgusting
Got the blue crush electrolyte+ and it was the worst I've ever tasted. So disgustingly sweet and awful! Had to throw the whole jar away.
17 november 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi there,
Thank you for sharing your experience, and we’re really sorry to hear the Blue Crush Electrolyte+ wasn’t enjoyable for you. Flavour preferences can vary a lot from person to person, but we completely understand how disappointing it is when something doesn’t suit your taste — especially enough that you couldn’t use it.
We’d love the chance to help you find a flavour or product that better matches what you’re after. Please feel free to reach out to our team, and we’ll be more than happy to assist.
We appreciate your feedback and will make sure it’s passed on.
Have been using the products for a few…
Have been using the products for a few months and love them. The real benefit though is how easy the site is to navigate, the occasional super sale and then the help when I make a mistake on the order .. outstanding nothings too hard .. my wife also loves the products cleaner easy to digest feels great .. we are converts and proud to say so
3 november 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hey Andrew
Thank you so much for your amazing review! We’re thrilled to hear that you and your wife are loving the products and that you’ve had such a positive experience with our website and team. We really appreciate your support and loyalty — it means a lot to us. We’re so glad to have you as part of the Family!
Asked a very technical question about…
Asked a very technical question about the processing of a product and the team went above and beyond to get me the info. 👍🏻
3 oktober 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi Tulsa, thanks so much for your amazing feedback! 🙏 We’re thrilled to hear our team could go above and beyond to get you the info you needed. We’re always happy to help with the technical details — so don’t hesitate to reach out anytime.
Serving size tracking
Best tasting protein powder I’ve had after switching over. One problem I’d like to outline is the macros tracking with the scoop provided in the protein powder bags. The macros stated on the label are for 31g(1scoop) per serving, but when weighing the serving of a scoop on a scale it amounts to ~46 grams for me.
25 september 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi there,
Thanks so much for your feedback, we’re really glad to hear you’re enjoying the taste of the protein powder! 🙌
We appreciate you pointing out the scoop size concern. Scoops can sometimes vary slightly in volume, which is why we always recommend weighing your servings with a kitchen scale if you’d like the most accurate tracking of macros. Your observation is spot on, and we’ll pass this along to our team so we can review the packaging and serving scoop for consistency.
Thanks again for sharing your experience, it helps us improve. We’re always here if you have any other questions or suggestions! 💪
I recently switched my protein to…
I recently switched my protein to Emerald Labs 100% Whey Protein Isolate (Vanilla Crème) after my go-to brand, WellTech Whey Protein Isolate Grass-Fed (Chocolate), became harder to find and eventually unavailable. I was looking for something with a similar quality and taste — smooth, delicious, and without the unpleasant aftertaste that many proteins have.
An Elite Supplements team member recommended Emerald Labs as a close match, and I couldn’t be happier with the switch. The Vanilla Crème flavor is clean, mixes well, and tastes great. So far, it’s been an excellent replacement, and I’m glad I made the change.
5 juli 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hey Ricky
We’re so glad to hear you’re loving the switch to Emrald Labs 100% Whey Protein Isolate!
Our team always aims to recommend products that match both quality and taste, so it’s great to know this one hit the mark for you. Thanks for trusting our suggestion, we’ll be here anytime you need guidance on your next supplement choice.
they were out of creatine monohydrate…
they were out of creatine monohydrate but they gave me a creatine hcl instead which is very nice of them because its more expensive
2 september 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi Jeremy, thank you so much for your 5 star review! We’re glad we could look after you when creatine monohydrate was out of stock, and that you’re happy with the creatine HCL replacement. Your support means a lot to us!
Too sweet, difficult to dissolve, too foamy otherwise.
Unfortunately, despite the marketing and prominent spots on popular supplement sites in Australia, it wasn't to my expectations at all. I got the 100% Whey Protein, Chocolate flavour, but was disappointed when the 'Level 2' out of 5 was so sweet. I can't imagine the sweetness of level 5. There was only 'Lime Spice' (lvl 2) and 'Unflavoured' (lvl 0), no level 1 sweetness protein.
Also, the powder doesnt dissolve very well at all, compared to many other brands. When you can dissolve it well, usually the foam is double the volume of the recommended serving with 300ml water. And the sweetness is concentrated in the foam?? Somehow? O.o
But their claims of no bloating/discomfort and appetite control seems to be valid, for me at least.
EDIT:
Thank you for the reply, Emrald Labs. I understand it is personal preference, and hence why I attempted to search for a level 1 beforehand. My issue is that there is nothing less sweeter - if the 'Lime Spice' flavour (also level 2 sweetness) has a distinct sweetness difference, then what *I am saying* is that the levels need to be reworked. Unfortunately, until this gets changed (and due to the many comments about it's sweetness), it'll be difficult for me to come back and test it again.
Also, your team didn't address the foaming, and poor dissolving that I had experienced using this.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi Anthony
Thanks for sharing your thoughts on the 100% Whey Protein, Chocolate flavour. We know sweetness and flavour come down to personal preference what’s too sweet for some can be spot on for others, which is why we offer a range from unflavoured through to higher sweetness levels.
It’s great to hear you found the product delivered on the no bloating, no discomfort and appetite control benefits—that’s exactly what it’s designed to do. If you prefer something less sweet, the unflavoured or lighter flavour options might be a better match next time.
We appreciate your feedback—it helps us make sure there’s a choice for everyone.
Great products and customer service
Have been buying the same products for a while now. Greens is great and creatine.
Flavours are great.
Customer service is great.
Had an issue with an item they were quick to reply and sent out the same item same day and express shipping.
Very helpful
2 augustus 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Thank you so much for your kind words! We’re thrilled to hear you’ve been loving the products — especially the Greens and Creatine — and that our customer service team was able to support you quickly when needed.
We truly appreciate your continued support and look forward to keeping you stocked with your favourites!
Emrald Labs Team
The sweetness on the vanilla iso zero…
The sweetness on the vanilla iso zero is wild. I tried cutting the sweetness adding stuff like cottage cheese and peanut butter. It got better but the after flavour is still super strong. Definitely not a three grade in the sweetness meter.
I still have 50 serves to go and I’m regretting about listening to the sales guy and not going for my usual.
27 juli 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hi there,
Thanks for the feedback on the Vanilla ISO Zero.
We totally get that sweetness levels can be a bit subjective — what tastes smooth and subtle to one person might come across as overpowering to someone else. While this particular formula is known for being ultra-clean and naturally sweetened, we understand it's not always the perfect fit for every palate.
Our team always aims to match customers with the best product based on what’s shared in-store, but taste is personal, and sometimes it takes a few tries to find the right fit.
Appreciate you giving it a go.
– The Elite Supps Team 💪
Try samples before you buy a full packet on a salesperson recommendation
Just bought this as I was pushed the product by the guy in the store (Top Ryde)
Boy do I wish I had read reviews before.
The store person pushed for this product a d recommended the golden ice cream flavour.
It was sweet (but ok lets say sweetness is subjective) - but now I feel sick (for a lack of a better word) and bloated and have an awful after taste in my mouth.
15 juli 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hey Jerome
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that the product didn’t sit well with you.
Taste and ingredient sensitivities can definitely vary from person to person, and we're sorry to hear it made you feel unwell.
Emrald Labs Team
Extremely sweet and artificial!
Saw it at the shops and the guy pushed it as one of his favourites so ended buying a pack of the peanut butter choc as a replacement for my True Protein, same flavour, that I had ran out of. What a big regret!!! It tastes soooo sweet and artificial. I do love a sweet but this is unbearable. Very sad that I’ve spent 80dollars for all to go to waste as I can’t tolerate the taste. Also not disclaimed where they source they protein from?
18 juni 2025
Review zonder uitnodiging
Antwoord van Emrald Labs
Hey Ana
Thank you so much for taking the time to leave your feedback — we genuinely appreciate it, even when it’s not the experience we aim to deliver.
We’re really sorry to hear that the Peanut Butter Choc protein didn’t meet your expectations, especially after switching from a product you were already familiar with. Taste can definitely be quite personal, and we understand how disappointing it is when something doesn’t work out, particularly after investing in a full-size tub.
We completely understand your concern about sourcing. As each of our products is manufactured using various ingredients, it can be challenging to include a single source on our packaging — but we’re always happy to provide more details if you’d like to reach out directly.
Thanks so much
Emrald Labs Team
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