Emsense Reviews 6

Scam company. All in USD while professing to be in Australia. Loaded my charges and charged me for a physiotherapist!! Told me I can return my parcel when it arrives yet it can only be returned to the USA - and only if unopened!!

Worst company I have ever dealt with customer service is shockingly bad. I ordered 4 items by mistake Instead of 2, within 20 mins I realised and emailed them to change order, got told let items come and return 2. It took over a month yo get refund and cost me nearly £20 to return 2 items. Never use this company.

This company sells you a product backed up with
Free returns and Money Back Guarantee.
Their M O is to increase your order and inflate
the price,and just ware you down with endless
Emails ,eventually you get a link to a Returns Portal that closes after 30 minutes,you then complete the Return Page ,enter a tracking number, and pay postage to USA .
You would have to do this at the Post Office
As it took 2 days to get this link l realised l had been scammed.
They have blocked me my email connection to
their Customer Service,and now all emails go
via an automated service.
EMSense have reached out to me through
Trustpilot,just a questionare,with a promise to
resolve these issues.
All part of the scam .
Be Aware of this company.

I believe this company exaggerates the benefits of what they sell. I bought the ankle strap that produces vibration and heat to the ankle area. The vibration was weak.The strap design does not give enough flexibility of where it can be used. It might have a placebo effect and the warmth can bring benefits but little else.

emsense are a con do not use

I purchased 2xfoot massagers on 7th Feb, 2026. When checking my Gmail 2 days later, I found 2 receipts for 4 massagers, but had only acknowledged purchase of 2. emailed seller immediately, but just got walk around to stall me. After another 3 weeks pass, they email offering 40% refund and ok to keep extra stock
As I had no indication. on initial purchase that it was American not Aussie dollars, they had taken over $260 instead of what I thought was going to be $86. As I had not said yes to extra pair I wanted full refund but they were not going to move. As I had paid thru PayPal I thought they could help me as this was an obvious scam. Alas no, as there were 2 seperate trans, exactly 2 mins apart. why would I order 2x2 when I could order 4 in one hit and get them cheaper.
So they get away with this crime. Please be very wary of ordering anything from these people, they are a con