Enterprise Car Club (UK) Reviews 

"I can’t speak highly enough of Elena Cebotari, Membership Senior Associate at Enterprise Car Club. My application was initially rejected due to some name discrepancies, which was frustrating.
However, Elena went above and beyond. She dug into the details, meticulously finding the root cause of the issue and helping me resolve it. Her expertise, patience, and determination completely turned my experience around. My application is now approved! This exceptional service has made me even more positive about Enterprise Car Club."

Enterprise car club could never replace Zipcar...

100% cost increase (yes I know zip car had mega losses)... but this doesn't allow for free movement of travel and tbh it's now cheaper to own your own simple car in the city, at least there's no limits.

Could have been great, lacked the costing to make it practical in this economy.

This review is in two parts, the first being a one star review with the update at the bottom prompting me to change it to two stars.

Having hired many cars from Enterprise Car Hire in Edinburgh I was recently persuaded by the company that maybe Enterprise Car Club would better suit my needs so I decided to join. On Tuesday 10th February I hired a car for just a few hours and returned it the same day. When I picked it up it was filthy inside and full of dog hair so I took it to the nearest Enterprise Car Hire depot who kindly vacuumed it for me although they really didn’t have to as it’s a different section of the same company.
When I returned the vehicle to the Enterprise Car Club bay the same day and within my hire time period I couldn’t park the car in the bay as a non-Enterprise Car Club car was already in the parking spot. The best I could do was get half the car in with the front half outside the front of the bay. I then called Enterprise Car Club to report the issue. The chap I spoke with asked me what the registration of the offending car was so I told him. He also asked me if the front of the car was on a yellow line and I told him that I couldn’t tell as it was dark, raining and the cobbled kerbside was worn so I couldn’t make out if there was a worn yellow line or not. I asked him what I should do with the car and he told me just to leave it where it was as nothing else could be done.

Today, Tuesday 17th Feb, I got an email from Enterprise Car Club with a parking fine attached dated Thursday 12th Feb 13:55, two days after I reported that I couldn’t get the car in the bay. The email stated that I was to be recharged for the fine.
When I called Enterprise Car Club to query this and explain the situation the manager on the other end of the phone (Christine), listened to what I had to say then proceeded to spout the company line about parking on yellow lines etc and told me that I would be recharged the cost of the fine. She said she had viewed the notes about the phone call and that there was nothing in it about me being told to leave the car and since I was the last person to have it it was my responsibility even though my hire duration was only for a few hours. As you can imagine this turned into quite a heated exchange because when I asked her why nobody from Enterprise had been down to move the car within the time I reported and the fine being issued two days later she simply said that there weren’t always staff available to do that (which would explain the state of the car when I picked it up in the first place). She simply refused to accept my side of the story and investigate it further so I hung up and called back hoping to get someone with a bit of common sense.

When I called back I spoke to another customer service person (Aaron) and proceeded to explain the story again. He seemed to listen to start with until I realised that Christine was his boss and knew from that moment on that he would just back her up, which…surprise, surprise, he did by repeating the same ‘you were the last person to have the car so it’s your responsibility, even after the hire has ended’ party line even although I reiterated that I was told to park it where it was by one of their own customer service people. Again, he said that there was nothing in the notes to indicate that this was the case and I would still be charged so basically just taking the word of his colleague against mine. So I then asked him if they recorded the calls and he admitted that they did so I asked him to escalate my complaint further up the chain and check the actual original phone conversation that took place when I called to report that I couldn’t park the car in the bay. After I pressed this point he eventually said he would. When I told him that I don’t expect to be recharged the amount for the fine until this has been properly investigated he agreed that this would indeed be the case.

Update: 18/2/26
Last night after the original review was written I was called by an Enterprise Car Club representative called Stefan who told me that the issue had been escalated and investigated. He had listened to the original phone call between me and the customer services guy I called to report that I couldn’t park the car in the bay as a non-Enterprise car was taking up the space. Stefan confirmed that, although this wasn’t standard protocol, I was indeed told to leave the car as I had parked it with the front wheels outside of the bay. He apologised on behalf of the company and told me that I would be contacted again by another representative in due course to resolve the matter. Because of this prompt response which was handled professionally and courteously I have upgraded my one star review to two stars.

I have used Enterprise Car Club 3 times, and for 2 of those times, they have tried to charge me for damage I did not cause.

Be very, very careful when being a part of this community. It feels that at every opportunity, they are looking for ways to accuse members and make them pay.

I will be cancelling my membership after this 3rd journey, not worth the risk or hassle of dealing with this company

I’ve never had an issue using this service. I can’t say the same about their main competitor, which has just left the UK market. I like that all trips are covered by insurance included in the monthly payment. The customer service is also great

I booked a car 2 weeks ago in a location 2 minutes from home because I have a 1-year-old, and I need to get to the car and back. I just received an email saying the location has changed to one that is a 45-minute walk away or a 30-minute tube journey away. So, a 4-minute round journey with a pram has turned into a 1.5-hour journey. I called to enquire why and what would be done about it, and a very rude person named Robbie kept telling me there was nothing they could or would do about it. He customer service was shockingingly rude! When I asked to speak with a senior person to further explain the situation, since he wasn't offering a solution, he hung up on me. I joined the Enterprise Car Club 3 weeks ago, and this is my second booking. It's completely unprofessional behaviour, and I'll be looking elsewhere for another company to use going forward.

Enterprise Car Club (UK) went out of their way to find me a suitable vehicle at short notice and from my preferred location. Although a small van was unavailable, a Nissan Quashqai was suggested as an alternative and I accepted this. The Quashqai proved to be perfect for my needs. From start to finish, the Enterprise staff were very helpful, efficient and friendly. I shall use them again!

The car broke down as soon as I picked it up and drove off a few miles. I was told RAC will turn up to recover. I spent a couple of hours but no one came. I phoned the following day and I was told to take the key home and RAC will come for it. They never did and I eventually had to take the key to the Enterprise office myself on the 3rd day.

I had excellent customer support today 13.02.26 to finalise my membership. There had been a few glitches to do it on line, so the customer service agent Fahti ( I think that was her name, apologies for the incorrect spelling if so) , sorted it all out. She was patient, professional and nice. Thank you. I even qualified for a 50% reduction in the annual fee as I had previously been a customer . Thank you

Excellent App, vehicles and customer service support.

Very good very helpful

On several occasions over the past year or so cars that I have booked have been removed at the last minute, causing significant inconvenience. In the most recent case, a car that I had booked was removed from service but I was not informed. Worse still, customer service failed to recognise this was an issue, palming me off with "Unfortunately, sometimes our vehicles can be removed from service at short notice for a number of reasons." This has really undermined my confidence in this company's competence.

My car was good but I had some trouble getting it started. I called up customer support and they fixed it quickly, they also extended my session for free when I pointed out this had eaten into my time.

It’s not as convenient for us as zip car, which was parked around the corner, but the car was much better looked after and the service was still very convenient.

What a bunch of cowboys!!
Hired a van that had allegedly been passed for the road but turned out EVERYONE missed a nick in a tyre!! Which I am now being charged for and they kept my £200 deposit! From the state of the wheel trim when I checked the van i really should’ve got my magnifying glass out to check the tyre walls too!! But I DEFINITELY did not nick the tyre.

Good price, available at short notice. Clean and parked where it should be. All technology worked first time.

This car company is scam, don't join it if I had seen all reviews before joining, I wouldn't have joined it cos all the reviews are ture cos I had the same issue with them. They charged me for gouge for half an hour useges

This should work well but it doesn’t
Would not recommend
Fist time I used it car was cancelled last minute and alternative was miles away
Second time car was faulty, I phoned and managed to get it going only to break down when I got to my destination
Customer service unhelpful and not experienced to help in these situations
Was told had to stay with car but couldn’t as needed to be somewhere
When I phoned next day tk check what happened no record, car was still in place I had left it and was told I would be charged
I cancelled membership but customer service couldn’t tell me when it would cancel and how much I would be charged
Shambles

Passes through road tax to the consumer despite market saying it is included in hourly rate. Does not include VAT on the charge per hour(despite this being against UK policy). The cost estimate they give is without any mileage charge. Final invoice was double their estimated cost.

I recently began using Enterprise Car Club and feel compelled to share my experience, which has been disappointing. During my first booking, the vehicle broke down after only two hours of use. I was left waiting outside in the rain on a road with a speed limit of 30-40 mph, which was unsafe. Despite this, I was informed that it was my responsibility to remain with the vehicle. When the AA arrived, they confirmed a software glitch was the cause and documented the issue. However, Enterprise initially cooperated but later questioned my account and attempted to place the blame on me. I was assured compensation, but then told I would not receive a refund and would have to pay in full. This was communicated to me by a staff member named Stephan.

After providing evidence from the AA technician’s iPad, I was promised a callback within five working days, which never occurred. Due to an emergency, I decided to use the service again. Unfortunately, my second experience was equally unsatisfactory. I booked a Citroën C5X, but the vehicle was not available at the designated location and was instead at a nearby garage. I had to take a taxi to retrieve it, but Enterprise refused to reimburse me. Additionally, the replacement vehicle provided was dirty and had a strong smell of cannabis.

Based on these experiences, I will not be using Enterprise Car Club again.