Enterprise Open Road Reviews 67

Lovely cars great customer care

Be very careful with these people. There is a £500 excess on their policy and if someone else hits you thats what it will cost you.

Having originally hired a vehicle in Southampton quay I was met by a really nice person Hope at the branch who was very helpful...I paid for the one way drop off but was not aware of the other costs namely the £220 deposit which had to be paid .Do not pay for the vehicle online as the money goes direct to the USA and a refund takes 14 days ..

I continued to hire the vehicle for 4 weeks and contacted the Southampton branch every week to pay for the vehicle.After the four weeks I was asked to a local depot near to me which in this case was Middlesbrough.I arrived at the branch early with a view to completing the renewal contract only to be met by an obnoxious branch manager who informed me that I would have to pay a month up front at a rate which was nearly double what I had previouslex paid £1100 plus £200 deposit and that I would have to produce all my documentation again.In disbelief I asked him if he was serious and he stated that he was and that Southampton branch had different policies to Middlesbrough.There was no communicating with this person,I explained that I would require the vehicle for about six months .He just shrugged his shoulders and said nothing. I decided to empty the vehicle and leave it with him. Our company will never use enterprise again are normal usage is about 5 cars a week during the course. Of our business.

Avoid Middlesbrough and avoid Enterprise

Had bad experience with these people, car hire and the rest of it,on the face of it ok.
But then they start piling on the extra's?What I thought was supposed to be a free car hire,turned out to be quite expensive.
After the hire,I then found more money taken off my credit card.E-mailed my contact, no reply.
Never to be used again.

On 10/15/2015 I posted a complaint here about RENTALCARS.COM and their partner ENTERPRISE/MEGADRIVE regarding a rental in Austria. I also e-mailed a copy of my post to Enterprise corporate. Within a few hours I received a response from Megadrive’s Austrian Service Quality Manager, who within a day investigated the situation and agreed to reimburse me for not only the overcharge amount but he also waived certain insurance charges to placate me. I received the refund back to my credit card, and I now want to set the record straight.

Megadrive jumped on the problem and rectified it promptly, which is all anyone could ask.

I wish I could say the same about Rentalcars.com, but they were useless in this back-end matter even after several e-mail exchanges with their British “Customer Service” department. I will not use Rentalcars.com ever again, despite their slick front-end rental process.

On Saturday ,Aug 8 , 3 PM I experienced unexpected client service and racial discrimination from Enterprise Car Rental company in Geneva Airport (French Sector) Enterprise, I have asked and tried to reach the supervisor or the manager of the company with no success ,as I asked for a clarification why they do that to their clients ? Or maybe because I'm from Saudi Arabia as I noticed he treats other nationalities with respect and he answer their questions.
The client service at the airport was unprofessional he ignore me while I' do have reservation I did it since 2 month ago , he wasted my time without even saying sorry , he refused to deliver and meet my reservation without a valid reason!??

Very helpful advisor
No problems with the car or returning it

All good.