Enthuse Reviews 370

Great customer service, Danielle Taylor from the support team at Enthuse assisted me with a query which she resolved very quickly. Thank you very much for your help Danielle.

Thank you Rachel Spanswick for your efficiency. I found Enthuse to be super efficient in communications and paperwork. You do amazing things and thank you!

Easy to make contact and problem resolved very quickly.

Had an issue with some techy sign on. But Rishika from Enthuse gave me loads of screen shot and helped resolve my issue and all in a very personable way (something that is not oftern found these days)

What a rip off! Went to sponsor a friend who is running in the London marathon and raising money for a charity. I wanted to donate £10 and Enthuse wanted to charge me a set amount of £2.50 to cover their costs! This amount can be varied on a ‘slider’ but the minimum amount on the ‘slider’ is £1.50 - still a rip-off! Underneath the ‘slider’ in small print it says that you can vary the amount manually. I would imagine that most people wouldn’t take the time or trouble to alter the amount payable to Enthuse and it bothers me that the default settings are set so high.

Donate very carefully via this site . It’s manufactured to take a tip that isn’t obvious when going through the process. A 25 pound donation to charity and they want to take 5 for themselves.

It sounds petty but it’s actually very well hidden and they are essentially profiting off a charity donation.

If you read the other one star reviews, a common occurrence. Particularly when using a mobile phone to pay . The money would sit much better with the actual charity.

Update: they are now asking for my phone number and name. I’m not engaging. Seemingly people engage for a refund and up their rating (see the 4 star ones). The logical thing would be for them to alter their software to opt you out rather than in automatically. Leaves a bad taste.

Our experience with Enthuse was excellent. We feel that the face to face meetings really helped us to understand the service and we felt valued as a charity. Nothing was too much trouble.
Jared kept in regular contact with us throughout the set up process and we were offered an excellent rate. I would highly recommend Enthuse to other charities.

It made my day to have human contact with Claire (Jones) from Enthuse. Her enthusiasm, humour and knowledge really helped put me at ease re my fundraising.

We use Enthuse to collect any donations to our charity and also claim gift aid too. I had a request to enable attendees at an event to be able to directly donate to us (Ayrshire Samaritans) and with the great help from Claire Jones, I was able to create a QR code which linked to our Enthuse page and allowed attendees to donate to us.....Thank you Claire Jones for your help.

Claire, was professional and patient in answering all my queries. She provided excellent customer support.

Rishika, in the Customer Support team, was very responsive assisting me with not only my query but helping resolve technical issues

I needed to add an offline donation to one of our charity fundraisers as they had banked cash into our account. I got in contact with Enthuse and Emma Smith responded within the same day and had added the funds to our Marathon runners page so quickly. This service is what you need when you are busy with managing fundraisers. No chasing just swift support and service thanks Emma for you help

Emma Smith at Enthuse was amazing at sorting out the issue on my fundraising page quickly and promptly with really good communication via email!

Danielle Taylor was really helpful in solving my issues with multiple enthuse pages for a marathon I am running for charity this year.

Really speedy and helpful advice. Super- friendly and knowledgeable- thank you!

We were experiencing an issue with the new Passkey log-ins, and after months of striving and poor correspondence in trying to get setup with the new system and getting nowhere, Rishika swooped in and provided us with exactly the level of support we needed!

In one day, Rishika was able to provide a solution for our issue and allow us to access our account again, something that we weren't able to do for a while and which was having consequences for us and our fundraisers.

Thank you Rishika!

Excellent customer service from Rishika as we migrated accounts. Clear guidance and prompt replies to questions.

Rishika was really helpful and made the process of adding further users to our account really straight forward. It's nice to have the support of the team when we need it.

After a wrong name going on my donation page, you fixed straight away when emailed. Thank you for your help

Had an issue with Enthuse re a donation however this was sorted out quickly by Danielle Thomas which was much appreciated.