Excellent customer service - really pleased. Had an issue with an external company who set up an account in my name and told me I had not been paying bills when I was signed up with Epic Utilities. Ep... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I highly recommend Epic Utilities. Their service is reliable, hassle-free and takes the stress out of splitting utility bills with housemates. With our own direct debits setup every month, you don’t h... Toon meer
Fantastic service, just moved into a property and used them as my provider for a two bed flat. Great, no complaints at all and seriously cheaper than the competition so it's a no brainer. If you menti... Toon meer
They backdated our contract to say it started before we had even contacted them to scam us out of our cooling off period. They switched our energy supplier without consent to try and falsify an exit f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Bundle & save on unlimited student bills. All your bills—energy, water, broadband & more—in one simple payment. No hidden fees, no stress, and save up to 15% when you bundle.
Contactgegevens
11 Kings Park Road, SO15 2AT, Southampton, Verenigd Koninkrijk
- hello@epicstudentbills.co.uk
- epicutilities.co.uk
4,5
Uitstekend
35 reviews
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Excellent customer service
Excellent customer service - really pleased. Had an issue with an external company who set up an account in my name and told me I had not been paying bills when I was signed up with Epic Utilities. Epic decided to take on my issue and completely sort it out for me, with nothing required from me. Beyond please, and I would recommend them to anybody. Really impressed.
6 februari 2026
Antwoord van Epic Student Bills
Hi Ankit,
Thank you so much for taking the time to share your experience, we really appreciate your kind words.
We’re delighted to hear that everything was resolved smoothly and that we could take the stress off your hands. Providing clear, reliable support is really important to us, so it’s great to know that came across.
Thanks again for the recommendation, it genuinely means a lot to the team.
Best wishes,
Epic Team
Good clarity
Had troubles with broadband, (unfortunately they only work with virgin which was unavailable for me) but customer service was great and was consistently clear with everything going on
20 januari 2026
Antwoord van Epic Student Bills
Hi Tom,
Thank you for taking the time to leave a review - we really appreciate it. We’re glad to hear everything was explained clearly and that our team was able to support you, even with the broadband limitations.
Best wishes,
Epic Team
Antwoord van Epic Student Bills
Hi Olivia,
Thank you so much for your kind words! We really appreciate you taking the time to leave a review and are glad to hear our team has been helpful as always.
Best wishes,
Epic Team
Fast Useful Replies
Epic replies to any questions fast and efficiently, and are always happy to help
7 oktober 2025
Antwoord van Epic Student Bills
Hi Louise,
Thank you so much for your review, we really appreciate you taking the time to share your experience! We're so pleased to hear you’ve found our replies fast and helpful.
If you ever need anything else or have any further questions, we’re always happy to assist.
Best wishes,
Epic Team
makes splitting bills easy…
makes splitting bills easy and direct debit payments make it all go smoothly without stress to remind flatmates to pay, only bit of hassle with bills sent to door that should’ve been sorted.
8 augustus 2025
Antwoord van Epic Student Bills
Hi Jada,
Thanks so much for your review, we’re really pleased to hear that splitting bills and payments has been made easier for you.
During the initial transition period, while we’re setting up accounts, third parties sometimes create accounts on your behalf which can conflict with our setup efforts. This did mean a bit of extra contact with suppliers, but we’ve now resolved everything and checked all accounts today, they’re set up correctly and fully up to date.
If you ever spot anything else or need a hand, just let us know and we’ll be straight on it.
Best wishes,
Epic Team
Antwoord van Epic Student Bills
Hi Connor,
Thanks a lot for the great feedback! We’re so glad you’ve found our service super helpful and efficient, that’s exactly what we aim for.
If you ever need anything else, just give us a shout.
Best wishes,
Epic Team
Brilliant service!
Very straightforward process - even for those who are not tech- savvy like me.
Quick, friendly and helpful response and really helped payments going forward.
5 september 2025
Antwoord van Epic Student Bills
Hi Louisa,
Thanks so much for your kind words! We’re really happy to hear you found the process straightforward and that we could make things easier with payments.
It’s great to know our quick and friendly support helped, we’re always here if you need a hand with anything else.
Best wishes,
Epic Team
Easy and reliable
A really good company had absolutely no issues, - had a hiccup with a water company sending us a bill but called and explained we were with epic and called epic and they sorted it out and there were no issues, easy and reliable
31 juli 2025
Antwoord van Epic Student Bills
Hi Sophie,
Thanks so much for your lovely review, we’re really pleased to hear you’ve found things easy and reliable with us.
We’ve made sure everything with your account has been fully resolved, and all payments are up to date with the suppliers now. If you ever need anything further, just let us know, we’re always happy to help.
Thanks again for being a valued customer!
Best wishes,
Epic Team
Antwoord van Epic Student Bills
Hi Harlie,
Thanks so much for the kind words! We're glad we could help quickly and make things easy for you.
If you ever need anything else, just give us a shout.
Best wishes,
Epic Team
Problems with Customer Service
We have tried contacting them regarding the Wifi setup, as we have now had no Wifi since the start of our contract. We have also been receiving letters from local water company and TV licensing to setup, which should be covered in our bills contract from the start of our tenancy which was approved two months before our move in. There is no phone number to contact to have a direct conversation and now can't log into our accounts.
28 juli 2025
Review zonder uitnodiging
I had an excellent experience with Epic…
I had an excellent experience with Epic Student Bills. They were helpful and quick to contact with queries and provided a good quality level of service. Would definitely recommend
14 juli 2025
Antwoord van Epic Student Bills
Hi Katie,
Thank you so much for the lovely review! We're really pleased to hear you had such a positive experience and that our team was able to help quickly with your queries.
If you ever need anything in the future, feel free to get in touch, we're always happy to help.
Best wishes,
Epic Team
Antwoord van Epic Student Bills
Hi Zack,
Thanks so much for the great review! We're really pleased to hear you had a positive experience and found our responses quick and helpful.
If there's anything else you ever need, feel free to reach out anytime.
Best,
Epic Team
Really quick to answer queries and…
Really quick to answer queries and help! Would recommend Epic Student Bills
16 april 2025
Antwoord van Epic Student Bills
Hi Lauren,
Thanks so much for the lovely review! We're really happy to hear you found our team quick to help, that's exactly what we strive for.
If you ever need anything else, just drop us a message anytime.
Best,
Epic Team
Antwoord van Epic Student Bills
Hi Eshaal,
Thanks so much for the great review! We're really glad to hear you found the service prompt and the price good, that's exactly what we aim for.
If you ever need anything else, we’re just a message away.
Best,
Epic Team
Epic Team is Epic!
Dealing with Epic has been... epic! I've yet to move into my new house however I decided to go with Epic as my student bills provider and they've been amazing so far.
Upon completing my application, Epic let me know the WiFi package I chose wasn't available at my place and offered to change me to a different provider at no extra cost, despite the package being a bit more expensive.
Epic has been really friendly and the whole process of setting up my bills has been super fast; also, their bill packages are defo the cheapest out there - I'd absolutely recommend! :)
18 maart 2025
Antwoord van Epic Student Bills
Hi there,
Thank you for your amazing review! We’re so glad to hear your experience with Epic has been, well… epic!
We always want to make things as smooth and stress-free as possible, so we’re happy we could sort out the broadband switch at no extra cost. It’s great to know you’ve found our team friendly and the setup process quick and easy.
We really appreciate your recommendation, and we’re here if you need anything. Wishing you the best in your new home!
Best,
Epic Team
The Epic Team have been super helpful
The Epic Team have been super helpful even when my address could not be accessed! I would receive emails quickly after sending them, and the team have been very reassuring - I cannot fault them. I have used Epic in the past and I have had no issues at all! This is my second time opting in for Epic - best price I have seen compared to other utility companies!
17 maart 2025
Antwoord van Epic Student Bills
Hi Nova,
Thank you for your amazing review! We're so glad to hear our team was helpful and that you’ve had a great experience with Epic. It means a lot to us that you've chosen us again and found our prices the best out there.
We really appreciate your support, and we’re always here if you need anything.
Thanks again!
Epic Team
Underhanded and unprofessional
They backdated our contract to say it started before we had even contacted them to scam us out of our cooling off period. They switched our energy supplier without consent to try and falsify an exit fee when we told them we wanted to leave. Their conduct has been so unprofessional and underhanded, i would not suggest them to anyone. If you do go with them, know they will make it as difficult as possible to leave.
11 september 2024
Review zonder uitnodiging
Antwoord van Epic Student Bills
Hi Beverleigh,
Thank you for your review. We wish to clarify the situation and provide factual details regarding your concerns.
The contract start date was initially requested for 28 August 2024 by the lead tenant. However, on 27 August 2024, the lead tenant asked us to move the start date to 16 August 2024 at the landlord’s request, and we promptly amended the contract and provided the updated version on the same day. The lead tenant supplied all necessary details for the group, and we received no further communication indicating that the start date needed to be changed after the bills package confirmation was sent to the group via email.
With regard to the cooling-off period, our terms and conditions specify that this begins on the date the package was approved, which was 29 August 2024. Section 8.1.1 and 8.1.2 of our package terms (a link to these are available in your contract) outline that the cooling-off period lasts 14 days from the approval date. Since the requested start date was 16 August 2024, which precedes the beginning of the cooling-off period, the relevant terms apply. The claim that the contract was backdated to affect the cooling-off period is therefore incorrect.
Regarding the energy supplier switch, the process was initiated on 4 September 2024 and confirmed on 8 September 2024, before you called on 9 September. This switch was made in accordance with Section 4.4 of our terms and conditions, which allows us to change suppliers on your behalf, provided this does not result in an increase to the fixed charge. The switch was not carried out to incur an exit fee, and we followed the standard process for managing utilities for the group.
You replied to us on 10 September 2024 to request a cancellation. Prior to this, no official request had been made by the group to cancel the package. As this is a shared bills package, we need confirmation from all members before proceeding with a cancellation to ensure that everyone in the group is in agreement. Following your request, we immediately began contacting suppliers on 11 September to confirm any applicable exit fees. This information will be shared with the group as soon as it is available.
We are committed to providing transparency and professionalism throughout this process, and we have responded to all emails promptly. At no point have we attempted to make it difficult to cancel the package; rather, we are following the necessary procedures to ensure all parties are fully informed and the cancellation is managed correctly.
Should you wish to discuss this matter further, please do not hesitate to reach out to us directly.
Kind regards,
Epic Student Bills Team
Wonderful company!
Absolutely wonderful customer service and super helpful! This was my friend and I’s first time using a bill company and Epic was amazing in helping us tailor our package. I would highly recommend!
29 augustus 2024
Review zonder uitnodiging
Fantastic
These guys have been amazing. Recently moved into student housing and they have been super helpful in sorting out any mysterious bills or problems. Their customer service is truly amazing, they reply quickly and with plenty of advice/information that answers all questions we had. Would absolutely recommend them again.
12 augustus 2024
Review zonder uitnodiging
Customer service is highly responsive…
Customer service is highly responsive and helpful. The system was really easy to set up. Prices were competitive and the entire service was very reliable throughout uni. Could not recommend a better all inclusive bills service for students.
5 augustus 2024
Review zonder uitnodiging
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