Epower Reviews 71

Bought ev charger from ePower. My electrician didn’t configure it correctly. ePower support were absolutely fantastic and helped me to get it working perfectly. Highly recommend ePower for the customer service.

Ross arrived and connected my Zappi charger with the Ethernet cable that Vodafone installed and supplied free and this has overcome the WIFI issues arising from the new Hub7 fibre optic setup. All now working fine. Thank you.

Epower installed both our car charger and solar panels. I had a minor issue with the solar panels that was easily dealt with over the phone under the guidance of Patrick - one of the technical team. He showed me how to reboot the inverter associated with the solar panels and I was very glad that there is a service to allow customers access technical support after sales. He was also kind enough to send me some very useful links relating to setting up the system to perform efficiently for us.

I recently had a problem with my Zippy, not helped that I changed my broadband supplier. I was talking with Patrick Keane whose patience was remarkable dealing with an older customer with very poor technology skills. He could not have been more helpful. Many thanks Patrick. Eamonn

Very good company. Easy to get in touch with, transparent and good customer service. Patrick Keane was very helpful when I had a problem with my WiFi router connection to the inverter.

We recently had epower out to install our solar panels. We found their staff very knowledgeable and helpful. We had a few problems with faulty batteries etc but they followed up and got us working. I spoke with Patrick and Sharon Crosbie on a few occasions and found them both very informative and helpful. Brendan

Patrick was extremely helpful in resolving my issue. A very friendly and professional man.

I contacted epower and did not get a call back when promised. When they did call back despite my initial disappointment my query was dealt with very efficiently and to my complete satisfaction. Full marks for customer service epower

I've just had my home car charger installed by ePower and in particular their technician Rachel. From the 1st contact with ePower to the last goodbye with Rachel i cannot recommend ePower more highly. Rachel was absolutely fantastic and she talked me through exactly what she was doing and through the app that comes with the type of charger that I had installed. I really couldn't recommend ePower more highly for home car charger installation!

Patrick,
Many thanks for your valued technical help in sorting out this problem. The technician you sent was excellent.
Best regards,
Pat

Got a Zappi charger installed a few years ago, had an issue last week with the isolator switch and Patrick had someone from his team down within the hour and had us back up and running again in no time! Couldn’t believe it, excellent service and even called back after a couple of days to check everything was still alright. Couldn’t recommend them more, a pleasure to deal with

The communication and updates from Patrick were excellent. Answered all questions and outlined the process steps

I had a very poor experience with ePower who installed my electric car charger. The charger was initially installed by two ePower engineers on the day. They never tested the unit before leaving. When I went to charge my car for the first time I was getting error fault messages on the Zappi. I was back and forth via email to the support team who were getting me to change all sorts of settings but still now luck. A service call out was arranged to find the ribbon wire on the inside of the Zappi had been punctured in two locations. A new ribbon wire was installed. Still the Zappi wasn't happy and the engineer was onto MyEnergy tech team to change all sorts of settings. He then had to go and left me on the phone to MyEnergy for another hour back and forth changing settings. While the Zappi then started working it still wasn't happy and would occasionally give error messages. It transpired the CT Clamp for the Zappi hadn't been installed by the first installers. This was corrected on a third engineers visit however the CT clamp was put on backwards and was showing the energy flow on my Zappi and Eddi in the reverse direct to what it should have been so another service call was arranged to sort this. Finally I have a working Zappi as it should after alot of time on the phone and time off work.

What really annoyed me was during one of my conversations with the customer support team, I was told I needed to contact my solar installer or MyEnergy to correct the issues. I put my food down and said I was raising a formal complaint as it was they (ePower) caused the issue in the first place, my Solar & Eddi were working perfectly fine until they went at it to install the charger. As soon as I mentioned "formal complaint" they agreed to the service call.

Poor customer service . Trying to get a home charger sorted since Dec 2025 but the main guy I am dealing with is appalling customer service wise . No replies despite mutiple emails and calls. Wouldnt recommend these guys at all.

Got the charger with a good price, there were some hiccups with the way installation was done and some communication, but Patrick and Chantelle were great at the end and everything works well now.

I recently had a problem with my home charger and was very impressed with the level of customer service - probably the most helpful support I can remember in recent years. Ultimately the unit had to be replaced, but with minimal fuss and maximum customer service! Thank you.

Had small issue and was resolved satisfactorly by Patrick.Many thanks and highly recommend

Installation was fine but support service is delayed to the point of being useless. I have an issue where the unit itself won’t charge my car & I’ve been told I can expect to wait 48-72 hours for a call back as they are busy with new installations ??? Seriously that is terrible customer service. Very disappointing

Excellent customer service from Patrick Keane. He was extremely helpful in guiding us through setting up the app and answering our questions. We really appreciated the thoroughness and tips and tricks he gave us - highly recommend

Excellent service. Patrick made sure we were sorted. Chantelle, made the installation easy. Overall experience brillant. I will be recommending my friends.

Prince.