Bought this to protect a couple of sheds in my garden, the instructions were easy to understand and it was a simple fit.

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Very good
Basic product quality is good, the installation manuals are poor, small light print so you cant read the writing, illustration so small you cant read them. It says click the plus sign in the right hand corner of your screen to add a sensor. however there is no plus button on the top right of the app screen Also the door sensors I could not get them to work, in the end i saw these two arrows on each component that you have to line up to each sensor. There is some kind of illustration in the manual but it is very poor. Bell installation does not match the manual ?? Nothing about setting up the hub in the manual ?
Ok, but would be better if the alarm box bleeped to say alarm activated or deactivated via the key fob
Good value at the price presented. Has some minor limitations compared with our previous system.
Very pleased with the product.Easy to install but one of the door alarms wasn’t suitable as door too far away from the wall ,hence 9/10 for product.
After getting the correct App. It was easy to set up. Plenty of options in the app to customise how you want
Easy to install and set up. Would like to see more features in the app such as zoning and timers for arm/disarm and the option for disarm via Alexa without speaking a PIN. Extra accessories such as keypad would be useful.
Product was simple to instal, including the app. The instructions were clear enough but it would have helped if a step was added at the begining to list down all the unique hub numbers. I had to go back and check several times as not all the devices came in their boxes. I now have them all written down! We picked ERA as a replacement for our old Response system. We are in the Philippines so we had to get our family to ship the order here. This was done through FedEx and was relatively cheap and fast.
Very good thankyou I am happy with it I would recommend it
We've been struggling to set this system up for the last four days and it's still not working properly. Even when it says it's disarmed the alarm goes off at random. We're not impressed, especially, with how difficult it is to set up.
All good works well
Very pleased with the alarm system good quality installation was straightforward to install good price would recommend
Purchased this product because of option to use remote fobs instead of scrolling mobile screen to find the app among ever growing products operated by apps. Looked so simple - one button on, one button off. Very disappointed that one remote never worked at all ( a number of emails latter have now received replacement.) Suggest some quality control to check components work before dispatch . Also had problem with control hub, did not expect to have to use reset button on new item from the box to get it to connect to wi-fi router and your own app. These issues made the system difficult to install and as yet do not have confidence in its operation. Have used and been happy with the Reponse alarm systems for many years and sorry to say that so far Era product does not have that feel of quality and build that will last.
Fast dispatch. Sensors are easy to install and general quality for the price is good. Alarm is slightly more of an installation “journey” but not a DIY nightmare. You could improve the installation experience by reviewing the alarm instructions - particularly the diagram sequence for the tamper-proof cap. The one product that would benefit from redesign is the key fob. Alarm arming/disarming works well on the app but is less responsive using the key fobs even at close range to the hub.
Good quality easy to install and operate.
Great piece of kit, very easy to set up and install 👌
Very easy to set up and install and adding extra sensors etc using the QR code scan makes the process so smooth. Appreciate works really well
Very good for the price
The product is easy to install and programme, however the pet sensor PIR's do appear temperamental when testing alarms as they do not activate Immediately when doing a walk test.
