Ergonomic Designs Bathrooms Reviews 

Poor customer service and unreasonable after-sales support

I ordered serval vanity units from Ergonomic Designed Bathrooms and paid online. The order was delivered to my home without any obvious issues. I then carefully transported everything to the job site, where it remained untouched for around a week before installation.

When we came to fit the vanity unit, we discovered that the sink was cracked in half. Unfortunately, I hadn't unpacked and inspected every item within 48 hours of delivery. While I appreciate that their terms state that items should be checked within that timeframe, I work on construction projects where opening every box immediately can lead to parts being misplaced or damaged on site.

I contacted the company to explain the situation. The process was frustrating from the start, as there is no customer service phone number for issues like this, so everything had to be handled by email. Responses were slow, often taking over a day, and I was eventually told that I would need to purchase a replacement sink because I hadn't reported the damage within the specified timeframe.

I then requested a quote for the replacement sink, which took another day and a half to arrive. Accessing the quote online was also problematic, as I couldn't view it properly on my phone and had to go through further emails before eventually managing to log in with a new password.

To make matters worse, I discovered they wanted to charge £45 delivery for a single replacement sink. I found this excessive, especially given the circumstances.

My main disappointment is not the damaged item itself, but the lack of flexibility, poor communication, and the difficult customer service experience. Based on my experience, I would never use this company again as the whole thing could have been rectified in less than five minutes if I could have called them.

Ergonomic Designs, you need to get real customer service and a few phones!!!!!!!!!!!!

Absolutely horrific experience with this company and would not recommend. Sink (and integral part of expensive bathroom renovation) arrived with significant damage to the corner. Did not report within 48 hours as was away at the time of delivery (delivery date was at their discretion and not ours) however did inspect and report damage as soon as I returned. After sending numerous photographs and videos of the damage I was told it was not a manufacturing fault and they are not responsible. My contract is not with the manufacturer, it is with the seller (Ergonomic Designs) so will now be reporting to trading standards and taking the issue further.
Am very happy to supply anyone with photographs or videos of the shoddy goods I’ve received. DO NOT USE THIS COMPANY IF YOU’RE LOOKING FOR QUALITY PRODUCTS AND HELPFUL CUSTOMER SERVICE

The Product is excellent and robust, unfortunately I received the incorrect guides and manuals that did not match the product I purchased. This made thing a little confusing when marking out the actual flow & returns on the wall. Hence my review is only 4 star

Small well designed vanitory unit. Ordered online with no problem and despatched promptly. Good delivery process. Checked the unit - seems well made and I don't expect the builder to have any installation difficulties in a few weeks time.

Excellent service, competitive prices and fast delivery, will definitely use again .

Everything about this company seems long. I've had a complete nightmare trying to deliver a shower sliding door. I made the order on the Tuesday, it gave the cheaper option of paying £10 and would be delivered the Thursday - when the builder would be doing the works. I chose that option. I received a text the Weds and scanned it thinking it was confirming the Thursday delivery date. PJH - the delivery courier company they use, wants the customer to confirm the delivery date. I noticed this on Thursday to inform the builder - no sliding door was delivering that day.

I booked it in on the Friday instead - even though the builder had another job. I got told the delivery time would be from 7:00am to 1:00pm. When I checked tracking it said 11:17am. 11:30am arrives, no parcel - and no updated information on the tracking service nor text. I used the tracking to see where the van was. It was around 5 miles away and I thought it would be there within the hour. I used Live chat to try and get confirmation, after the pleasantries were exchanged I was left hanging and had to ask if they were still there (i've since checked on the site after sales team work from home). She quickly revived then. I had an appointment and asked if she could ask the driver to call me 30 mins before to let me know. No reply.

I called the office and got through to someone who checked the status and said it would be with me between 2-3pm! I told her about my appointment and asked if I could be called 30 mins before to be notified and so I'm in. The caller said, of course, they usually do. I get the call at 2:00pm saying they are outside the property and have had to leave because there was no answer! Next delivery date is next Wednesday - the builder is scheduled on Tuesday. Complete shambles of a business. Tried to arrange for them to return and got told, no, they cannot return. I'd like a refund but even the process for that is not simple - never again. Please avoid this company!!!

Brilliant service from Ergonomic Designs Bathrooms. I ordered a new Kartell Soft Close Toilet Seat and Black Hinge Caps - at the best price I could find on the internet, and my order arrived within 48 hours. I'm really pleased with the product and my purchasing experience, and will definitely use them again.

Helpful and very prompt. The product received is high quality at a competitive price. That's everything you need really.

Easy to order all relevant sizes in description and great photos so you know what you are buying. Delivered with care and updated regularly. It’s good quality cupboard looks really classy.

Bought all shower fittings in 2017 they are still in excellent condition in 2026 as I write this review. Will definitely be purchasing from them for our next hone when we move soon . Quality products.

Received damaged shower door . They asked me many questions and then said I have to check item within 48 h . I did not expect to receive damaged item and no one mentioned I have to check it within 48 h . . It’s clear that someone have opened it probably before dispatched and they knew it’s was damaged. That’s it no one respond after would never use them again as it’s just waste of 150£ and time

One of the worst companies I’ve ever dealt with. Do not buy anything from them. If you have any issues with products. It will not be rectified. They’ll lie about refund, return, claim to send couriers out to pick up damaged goods. Stay well away

I purchased 4 items on-line. I then realised I had made an error on the order, and I needed to change the size of the vanity unit. I used Ergonomic's Help Centre contact form to ask if it was possible to change the order. I must admit, I wasn't expecting things to be so easy. The next morning Lynn Walters emailed me and said she would cancel the item I wanted to change, and I needed to reorder the correct item. Once I had the new order number, she combined all the items, refunded the cancelled item immediately and everything was delivered on time the next morning. The items all look very high quality. Lynn's customer service was exemplary so I would have no hesitation in buying from them again.

I recently installed the Odesa Arc fluted California walnut combination vanity unit (1100mm, RH) and it has completely transformed my guest ensuite bathroom.
The design is the standout feature. The fluted walnut finish looks genuinely high-end and adds texture and warmth. Paired with brass fittings, it gives a luxury look that feels far more expensive than it actually is. Build quality is solid. The carcass feels sturdy, the finish is well applied, and the drawers are smooth with a proper soft-close action. Nothing feels flimsy or poorly aligned, which isn’t always the case with combination units.
The layout is also very practical. Having the toilet integrated keeps everything compact and tidy, ideal for an ensuite or smaller bathroom. The concealed cistern gives a nice minimalist finish, and storage is perfectly adequate for everyday use.

Delivery was excellent. The unit arrived well-packaged, protected on all edges, and in perfect condition—no chips, scratches or damage. Timing was as expected, and everything turned up together, which made planning the install much easier and iInstallation was straightforward for the fitter.

Overall, this is a fantastic combination of design, quality and value, backed up by a smooth delivery experience. Very pleased with it and would highly recommend.

The product choice and pricing is great, I needed to contact the customer service team and was helped by a lady called Lynn, she was excellent resolved my enquiry within minutes, this is the 2nd time I have ordered goods from Ergonomic Designs and will definitely use them again, excellent all round, very happy.

Great customer service and communication the quality of products is 100%, i had to rearrange delivery due to a emergency i rang the driver dept number and the lady was brilliant very compassionate thank you, I will be recommending your company and buying your products again definitely, thank you

Excellent service from ordering to delivery and quality of product…will definitely order from you again

Excellent black vanity sink, good solid quality.
Very reasonably priced compared to others with less build quality.
Very quick delivery also.
First product I have bought from them and it wont be the last!

Everything arrived in perfect condition less than 24 hours after I had ordered it.

Easy to order arrived when expected item was better than expected really pleased