First Sam and then Alex where great in helping me source a replacement part and managed my expectations on replacement timescales (as coming via manufacturer). I could not have asked for more from Erg... Toon meer
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Ordered and paid for the bathroom suit, all arrived on time, bath tap is broken and leaking so we can’t use the bath, emailed 5 times over 3 weeks, they asked for photos then a video, thought they wou... Toon meer
The service from this company was excellent. We ordered various shower bits and it all came individually wrapped in cloth bags and individual boxes then placed into a large box to protect them. The qu... Toon meer
Easy website to navigate - options on left enable you to narrow down search. Delivery very quick. On day of delivery, you can receive a one hour delivery slot - very useful, saves waiting in all d... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Ergonomic Designs Limited is a UK family owned private company. We began trading in August 2001, and through our customer care programe have achieved outstanding reviews on our shower systems with 100% Feedback. We believe our customers deserve prompt attention with the best and most efficient service. As well as selling to the trade and public we also have a showroom in Northampton which you are welcome to visit. UK Company Number: 06065684 UK VAT number: 923 1440 57 Customer Service and Reviews: We have thousands of happy customers and you welcome to see what our customer say about us.
Contactgegevens
Unit 2, Cirrus Park , Lower Farm Road, Moulton Park Ind Estate, NN3 6UR, Northampton, Verenigd Koninkrijk
- 01604 643736
- sales@ergonomicdesigns.co.uk
- ergonomicdesigns.co.uk
3,4
Gemiddeld
912 reviews
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If I could take away all the stars I…
If I could take away all the stars I would.
Absolutely discusting service, had a £740 screen delivered last week, opened this morning to install soon as the strap cut the glass fell to pieces. Called customer services horrid call telling me I have 24 hours for damages .
Consumer rights act 2015 says 30 days for damages and imperfections. Spoke with a lady called Beth, as per tried pulling a fast one and will not replace as the 2nd box was complained it was scratched.
Happy to take this to court and had citizens advice telling me my case shouldn’t even be questioned under the consumer act.
Ergonomics states their terms but it’s not law .
Happy to leave a contact for any future customers so they can see the true essence of this corrupt company.
Will update this post accordingly.
15 april 2025
Review zonder uitnodiging
Avoid buying black showers from this…
Avoid buying black showers from this company…. My daughter purchased 2 x black showers for grandsons en suite, not even a year old and black is peeling really badly, they have a water softener and when contacted about issue they blamed us saying we must have used a cleaning product on it even though we stated we definitely did not. It said a years warranty but this was not covered apparently……
There are 5 black showers in the house with another on the bath attachment all are used most days and the other ones are from different companies…. Only these two have issues which suggest it’s a fault with these products from this company…….
18 maart 2025
Review zonder uitnodiging
Antwoord van Ergonomic Designs Bathrooms
Good Morning,
I am sorry you have had this issue with both of your showers, I have had a look into this. I can see the issue on the showers is not any kind of pitting or coating deterioration, there is some large flakes that have come off, this is usually down to impact damage or something environmentally causing damage to coating in this specific area. Often this can be caused by limescale build up that then takes the coating with it when its removed, or sometimes harsh chemicals, such as cleaning products, but also sometimes personal products like hair dyes or shave creams or abrasive scrubs etc, if left sitting on the surface of the shower that then destroys the finish. We are a retailer and do have to pass all warranty claims to the manufacturer and ultimately it is there decision what is replaced and what is not. In this instance the fact that both showers have the same issue does suggest its something that is being used coming into contact with them, the damage is very localised on both showers, the whole shower is manufactured in the same way at the same time, if there was a fault within the manufacturing of this shower it would affect the whole coating not a localised area, as well it being both showers which would have been manufactured at different times would mean there was issues across multiple batches and would be many claims and this is not the case. These factors are what have led the manufacturer that this is not caused by a manufacturing defect. I am sorry that we could not resolve this for you.
kind regards
Ergonomic Designs
Great service throughout
Used for the first time to buy a Merlyn shower enclosure because they had the best price and stock availability.
Unfortunately, the glass on the shower door had a small flaw but they responded quickly to my email and a new one was despatched the next day. They responded quickly to emails both before and after I made the purchase. A good company to use.
2 december 2024
Review zonder uitnodiging
Good selection of items to choose from
Good selection of items to choose from, good pictures and prices. Super fast delivery also.
16 december 2024
Review zonder uitnodiging
Check your items immediately on delivery don't make my mistake
We got our unit I checked the unit and emailed that one of the corners of the unit was bashed . Unfortunately my email remained in draft so when I realised I was out with the time limit. I was offered a discount to buy the unit again at half price . This would have been a total out lay of just under £800 for a vanity unit . Then we find today that no wall hanging brackets in yhe box!
We all know our plumbers can be booked in then not come due to emergencies .
3 oktober 2024
Review zonder uitnodiging
Antwoord van Ergonomic Designs Bathrooms
Hi, thank you for your review, I do understand your frustration with this. Sadly we have no option in these instances but to offer replacements at cost price as we have no way to claim back the costs of damaged items when they have been in your care for so long. Within 48 hours from delivery we can claim with the courier for these damages as it would be reasonable to assume this happened during transit, when this has been in your care for some time the courier does not accept that the damage was caused in transit and could have very plausibly been caused while in your care. In regards to the missing brackets i can see this is currently being dealt with. I do apologise that we have been unable to fully resolve this for you on this occasion.
Kind Regards
Ergonomic Designs
Excellent and quick delivery
Excellent and quick delivery and good communication. 5* service
3 december 2024
Review zonder uitnodiging
I ordered 2 matt black shower set &…
I ordered 2 matt black shower set & they sent me chrome . They just wasting customers money and time
4 december 2024
Review zonder uitnodiging
Antwoord van Ergonomic Designs Bathrooms
Good Morning,
I am very sorry you received chrome instead of black, this was human error and simply a picking error. I can see this review was left before we had chance to resolve the issue, the problem was reported on the 8th and the collect and replace for the correct items took place on the 9th. we do aim to get everything right and I understand that its inconvenient receiving the wrong items but we are human and mistakes do happen, we can only resolve this as quickly and efficiently as possible and i feel we have done this.
We have also offered your delivery charge back as a gesture of goodwill. Please come back to me to advise how we could have resolved this better to avoid such negativity.
kind regards
Ergonomic Designs
The speed of the order being processed…
The speed of the order being processed the communication, the delivery on time on the the day promised.
6 december 2024
Review zonder uitnodiging
Good all round service from ordering to…
Good all round service from ordering to delivery strongly recommend this company
7 december 2024
Review zonder uitnodiging
Very disappointed 😞 😔
We brought the, Solar Chrome Square 2 Way Thermostatic Bath Filler and Handheld EZ Box. We paid £205 in sale. Never again, this is because the tap is a
very poor product. On top of this disappointment with the purchases. I also have to paid for the return because I didn't check the return policy. Ergonomic Designs Bathrooms offer a collection service but they have notify me this is from £54. 1 Star for customer service because they replied to my emails.
5 december 2024
Review zonder uitnodiging
Antwoord van Ergonomic Designs Bathrooms
Hi,
Thank you for your feedback, I have looked into this and I cannot see that you have advised us at all you were unhappy with the product, you have requested a return as not required and no mention of any issues at all, we have advised on our standard returns process. The collection with the fragile goods courier is £54.99 we do only offer collections on large fragile goods not on parcels as it is much cheaper for you to arrange your own return rather than using our courier as advised. Once returned a full refund was offered straight away and we have offered your delivery fee back as a gesture of goodwill. I also cannot see that you have communicated any upset or dissatisfaction to us at all in any communications with us for us to address this. Please advise any issues you have and how we could have resolved this more amicably to avoid a review such as this.
Kind regards
Ergonomic Designs.
Nice and simple website
Nice and simple website, great prices and simple and clear communication after we'd placed our order.
20 november 2024
Review zonder uitnodiging
Great service
I recently went back to Ergonomic Designs as I was renovating my home. Once again their price, quality of choice and excellent customer service didn’t let me down. Even when a manufacturing fault caused my toilet to leak they we quick to act and we had a new toilet with us immediately. Great company and great service, will definitely use again.
29 november 2024
Review zonder uitnodiging
Quality product very good service
Quality product very good service
28 november 2024
Review zonder uitnodiging
Very prompt delivery…about 20 hours…
Very prompt delivery…about 20 hours after we placed our order. Unit was exactly as described - we’re very impressed.
28 november 2024
Review zonder uitnodiging
Quick delivery of vanity unit for our…
Quick delivery of vanity unit for our cloakroom refrurb.
Looks to be of very good quality and arrived suitably packaged etc.
27 november 2024
Review zonder uitnodiging
Well made and of good quality modern…
Well made and of good quality modern vanity unit. Fast delivery and kept updated on tracking information.
Would buy from this company again.
27 november 2024
Review zonder uitnodiging
Great service
Great service. Fast delivery. Good quality products
20 november 2024
Review zonder uitnodiging
Great service!
Well informed about delivery arrangements (time etc), on time, friendly cheerful delivery person..
21 november 2024
Review zonder uitnodiging
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