the lcsw had the right credentials aligned with my state. He was kind, direct and processed the work quickly. The portal interface is easy to follow. I knew what was happening at each step and it was... Toon meer
Bedrijf heeft geantwoord
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Very understanding to my needs and how important my pets are to my well-being I am thankful and wish I could have done this sooner thank you for all that you do for all.
I had a great experience using this service to obtain my ESA letter. Communication was clear. I really appreciated how professional and efficient everything was, especially with how quickly I received... Toon meer
Bedrijf heeft geantwoord
ESA Pet is probably the easiest process ever! It took a few days as I applied on a Friday but I got everything completed on Monday! Everyone I interacted with was extremely professional, kind, and hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists. Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
Contactgegevens
Verenigde Staten
- hello@esapet.com
- esapet.com
4,7
Uitstekend
205 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very understanding to my needs and how…
Very understanding to my needs and how important my pets are to my well-being I am thankful and wish I could have done this sooner thank you for all that you do for all.
13 april 2026
Review zonder uitnodiging
Responsive and professional and…
Responsive and professional and affordable
15 april 2026
Review zonder uitnodiging
But customer service is great u can't…
But customer service is great u can't get your letter mailed to you u have to get it through email and I 'm not good with that
14 april 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Audrey,
Thank you so much for your kind words about our customer service—we really appreciate that.
I understand how receiving documents by email can feel inconvenient, especially if you’re more comfortable with physical copies. At this time, all letters are delivered digitally through email and your client portal, which allows for faster delivery and easy access whenever you need it.
While we don’t currently offer mailed copies, it’s something we’re actively working on improving for the future based on feedback like yours.
If you need any help accessing or downloading your letter we’re more than happy to guide you step by step—just let us know.
We’re here for you!
Best,
ESAPet Team
Terrible Customer Support
They don't reply emails. Sending a contact form is also useless. This company seems to run in auto-pilot without customer support. Also, the platform only accepts US phones, and for people from abroad, about to move to the USA, this is a problem. Y had to reach the therapist using public contact information, and explain my situation so he ended up calling to my non-us phone.
8 april 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Sebastian,
Thank you for sharing your experience, and I’m really sorry for the frustration you went through—that’s not the experience we want anyone to have.
After speaking with you, we were able to confirm that your messages were unfortunately not received on our end, which explains the lack of response you experienced. We understand how frustrating that must have been, especially while trying to coordinate something important.
We also appreciate you taking the extra steps to reach your therapist directly, and we’re glad to hear you were ultimately able to connect and move forward.
Your feedback regarding international phone access is very valuable, and we’ve shared it with our team as we continue working to improve accessibility for all clients.
If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re here to help.
Best,
ESAPet Team
It was a great experience!
I had a great experience using this service to obtain my ESA letter. Communication was clear. I really appreciated how professional and efficient everything was, especially with how quickly I received my letter. It made what could have been a stressful situation feel simple and manageable
8 april 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Rose,
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.
We’re really glad to hear that the process felt clear, efficient, and stress-free for you. That’s exactly what we aim for, especially during situations that can already feel overwhelming.
If you ever need anything in the future, we’re always here to help.
Wishing you all the best!
ESAPet Team
Antwoord van ESAPet
Hi Mario,
Thank you for your feedback.
We understand your initial concerns. After speaking with you directly, we confirmed that your letter was issued by a fully licensed practitioner and provided clarification regarding their credentials. We’re glad this was resolved with your landlord.
All ESA documentation issued through our platform is completed by licensed professionals, and we take the validity of our services very seriously.
We appreciate the opportunity to address this and are always here if you need anything further.
— ESAPET Team
Kind and supportive
The process was straightforward
The interviewer was kind and explained everything very well.
I was made to feel comfortable and supported
26 maart 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Anita,
Thank you so much for your kind words—it truly means a lot to us.
We’re really glad to hear that the process felt clear and that you felt comfortable and supported throughout. That’s exactly the experience we want every client to have.
If you ever need anything in the future, we’re always here for you.
Best,
ESAPet Team
highly professional ESA vendor
the lcsw had the right credentials aligned with my state. He was kind, direct and processed the work quickly. The portal interface is easy to follow. I knew what was happening at each step and it was easy to get what i needed.
they dont flood you with nonsense marketing promotions - strictly professional. some ESA vendors are shady: these folks are legit. Licensed providers in the right state, no flashing ads / distractions for stuff you dont need, and easy portal use. issued in 2 days exactly as stated.
22 maart 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Kassandra,
Thank you for such a thoughtful and detailed review—we really appreciate you taking the time to share your experience.
We’re especially glad to hear that the process felt clear, professional, and efficient, and that everything was delivered as expected. Providing access to properly licensed providers and keeping things straightforward is very important to us, so your feedback truly means a lot.
If you ever need anything in the future, we’re here to help.
Best,
ESAPet Team
So easy to use
So easy to use, quick turnaround and great communication with the therapist. I am a repeat customer and will definitely be using this from now on!
18 maart 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Leah,
Thank you so much for your kind words and for being a repeat customer—we truly appreciate your continued trust in us.
We’re really glad to hear that the process felt easy, with quick turnaround and clear communication. That’s exactly the experience we aim to provide every time.
We look forward to supporting you again whenever you need us.
— ESAPet Team
With so many illegitimate websites… trust ESAPET
With so many illegitimate websites out there, it was hard to narrow down what would work for me. I am so glad I found this site. The process was pretty seamless and they have great customer service. I didn’t expedite my order and still received my letter within less than a week. My apartment ended up needing an additional letter afterwords and their customer service quickly responded and got in contact with my assigned therapist, received the additional letter same day. Overall, if you are looking for someone to trust and quick response time I highly recommend.
11 maart 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Isabella,
Thank you for such a thoughtful and detailed review—it really means a lot to us.
We understand how overwhelming it can feel trying to find a trustworthy service, so we’re especially glad to hear that your experience felt seamless and reliable. It’s great to know our team was able to assist quickly, especially with your additional request, and get everything resolved the same day.
We truly appreciate your recommendation and are always here if you need anything in the future.
— ESAPet Team
efficient and effective and very worthwhile
ESAPet was efficient at providing support and the letter was accepted and approved successfully. The cost was worthwhile as it saved near $1000 in deposits and annual pet rent. I like that they provide clear information on types of ESAletters.
The website wording about timing is a little odd and needs improvement that’s more transparent. You pay extra for fast turnaround, and it’s really 36-48 hours (not one day, not instant) before you get a letter. the clock starts from after the live counseling session, not the free application. Free pre-qualification online application is instant > then they do counseling interview with you in 1-2 days after you pay > then it’s another 1-2 days before you get the letter.
3 maart 2026
Review zonder uitnodiging
Great service
Great service! The process was fast and stress-free. They responded quickly, answered my questions, and delivered the letter without delays. Highly recommend!
3 maart 2026
Review zonder uitnodiging
I ordered a ESA letter and a PSD…
I ordered a ESA letter and a PSD CERTIFICATE i Only RECEIVED THE ESA LETTER I had to call in order to get a therapist to give me a review. Also, I’m very disappointed in this service. I need my PSD letter for travel. The therapist never mentioned the psd letter to me, i had to call you guys to get my esa letter after not hearing from anyone for two days.i called yesterday and i got refunded for not receiving the psd letter. Update.esapet was very helpful with fixing my issue a therapist reach out to me and issue a PSD letter right away. Thanks a lot
24 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Latarsha,
Thank you for sharing your feedback. I’m truly sorry to hear you felt disappointed — that’s never the experience we want for anyone.
I’d like to clarify an important distinction regarding ESA and PSD documentation. An Emotional Support Animal (ESA) letter is issued when a licensed clinician determines that an animal provides therapeutic emotional support related to a mental health condition.
A Psychiatric Service Dog (PSD), however, is different. In order to qualify as a PSD, the dog must be individually trained to perform at least one specific task directly related to a diagnosed disability. Examples include interrupting panic attacks, providing grounding during dissociative episodes, or performing another trained disability-mitigating function. Simply providing comfort or emotional support does not meet the legal definition of a PSD.
Because of this, clinicians must verify that:
• The individual has a qualifying disability
• The dog has a trained, disability-related task
• The task directly mitigates the effects of that disability
If this information was not confirmed during the evaluation, a PSD letter cannot be ethically or legally issued.
We would be happy to review your case further and clarify next steps if you believe your dog does perform a trained disability-related task. Please reach out to our support team directly so we can assist you personally and make sure you receive clear guidance moving forward.
We appreciate the opportunity to address your concerns.
Incredibly easy and helpful!
ESA Pet is probably the easiest process ever! It took a few days as I applied on a Friday but I got everything completed on Monday! Everyone I interacted with was extremely professional, kind, and helpful. The process was super easy and I was connected with specialists seamlessly and with no issues.
23 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Melanie,
Thank you so much for your kind words—we’re really happy to hear you had such a smooth and positive experience.
It’s great to know everything moved quickly and that our team made the process feel easy and seamless for you. That’s exactly what we strive for.
If you ever need anything in the future, we’re always here to help.
Best,
ESAPet Team
I am trying too acess my ESA letter
I am trying too acess my ESA letter
Still haven’t gotten it
Paid for it last week need my letter plz and thank you
4 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Yvette,
We’re sorry to hear you’re having trouble accessing your letter, and we definitely want to clear this up for you.
Your ESA letter was uploaded by your therapist on February 4th and has been available in your client portal since that date. We’ve also been in regular communication with you throughout this process to make sure everything was moving smoothly.
On February 10th, I sent a follow-up email offering assistance with your portal password, even though our system showed that the password had already been reset successfully on your end. We did not receive a response to that message, so we were waiting to hear back from you in case you still needed help accessing your account.
If you are still having trouble logging in, please reply directly to our support email and we will immediately assist you with access. We’re here to help and want to make sure you receive your documentation without any further delays.
Looking forward to resolving this for you quickly.
Fantastic Experience!
I had a fantastic experience working with Alicia Fahr and greatly appreciated her help throughout the process. Alica connected with me directly very quickly, and was an absolute joy to talk to as we discussed my specific situation. I'm absolutely going to recommend ESAPet to anyone I know that may need of their services.
10 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Ian,
Thank you so much for your thoughtful review. We’re thrilled to hear you had such a positive experience working with Alicia. She truly cares about taking the time to understand each client’s situation, so your feedback means a lot.
We appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here for you.
Wishing you all the best.
Quick and simple
5 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Hi Hanuel,
Thank you for the 5-star review. We’re glad to hear the process felt quick and simple for you, that’s exactly how it should be.
We appreciate you choosing ESAPet and are always here if you need any support down the road.
Very easy and smooth process
Very easy and smooth process. Brittney was very helpful and made me feel very comfortable and guided me through the whole process
4 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Thank you so much for your kind words and 5-star review. We’re so happy to hear the process felt easy and smooth for you, that’s exactly what we aim for.
Brittney truly cares about making clients feel comfortable and supported, so it’s wonderful to hear she guided you well throughout the process. I’ll be sure to share your feedback with her.
We appreciate your trust in us and are always here if you need anything in the future.
Excelente servicio
Excelente servicio, confiable, amigable, respetuoso y muy rapido el procedimiento realmente nos escuchan...gracias
3 februari 2026
Review zonder uitnodiging
Antwoord van ESAPet
Thank you so much for your kind words! We’re really happy to hear you had a positive experience with us. Thank you for choosing ESAPET!
— ESAPET Support Team
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