Eshinesleep Reviews 134

Customer service was quick to reply to my questions. The two twin xl frames and mattresses were delivered quicker than expected and were very well packed. Easy to assemble and connect the electrical parts. We have slept on it for two weeks now and are so very happy with our purchase. The massage feature is very soothing. The bed is extremely quiet when adjusting. We use the upright feature for watching tv. Highly recommend this purchase, the quality and price were excellent.

Customer service is terrible. Will not email back. Contact number doesn’t work.
Bought a bed a few months back and wanted to ask a question about the frame making a noise.

Easy to set up might take 2 people so far sleeps good

You had been so honest from the moment of purchase until the moment of shipment. You kept me posted all the way. Even ask me questions that matters me and makes me understand things. And I did.
You refunded that money so quick. And delivered my merchandize as per expectation.
I am so happy understanding the fact that I am dealing with people with honesty and understanding that business relationship with INTEGRITY, survives long term.

I filed a dispute case through PayPal because the bed frame I received is missing the 6 legs, the USB and type C ports, and the remote control. I'm unable to use the bed due to the missing parts. The customer service doesn't respond to my phone messages, I've left several messages which go unacknowledged. Customer service does not return calls! Paypal gives the seller 10 days to submit documentation. Eshine practices fraudulent activity, by submitting the documentation requested by PayPal the 10th day of the deadline. By doing this, Eshine extends the outcome of the dispute case, to exceed their 30 day return policy. Therefore, I'm unable to return the bed. Do your research, and take the time to read all the negative reviews, because they are accurate.

Terrible customer support

When I reached out to customer service because I was having issues with my payment, they were there every step of the way to help and guide me through it

I received my mattresses on the 14th of November. Today is the 23rd of November and my adjustable bed frame has not yet arrived.

Well. I was worried about the setup being too hard for elderly husband and I are over 74. So my daughter and granddaughter did it in a few minutes for us! I'm thinking we could have done that ourselves. So easy. We thought the mattress was too soft, but after 2 or 3 nights we like it. So everything was great. Thank you

Quick delivery, so far, a dream to sleep on. Adjustable base seems to do the trick.

the power supply appeared to show the cable i needed as the cable was not listed as a part that you can order . i need the cable that goes from the power supply to the bed.

I would have given you a high rating but this is what happened... I return the medium PLUSH mattress for exchange for a medium FIRM.. What you did was take out 1 inch of filling... I know cuz I can tell the way the mattress cover fits,,,LOOSE AS HELL....it should be hight...watch out for these guys...and dont buy anything you might need to return, they will fighr you. I Hate to do this but this is what happened!!

I had to replace the remote to my adjustable bed. Ordered it online and received the item quickly.

The purchase was easy. The delivery was quick and I was notified of each delivery date beforehand. The bed is well .ade and super comfortable. I can't believe I waited this long to buy a bed like this.

It came in two different shipments. That was ok , I let the mattresses puff out to normal size while I waited for frame. Very easy to put together. Sleeps great. Nice and comfortable. No pressure points.

Easy to set up very comfortable

Build a better platform so the mattress don't slide out sideways when ising the mattress when you have a king size bed

We still have not received the second bed frame.