Essenarctice Reviews 23

El 7/31/2023 hiere un pedido y no he recibido ninguna respuesta de cuando lo voy a recibir y ya lo cobraron y no se nada de cuándo lo voy a recibir o devuélvanme el dinero o voy a tener que poner una denuncia porque no se nada de mi pedido

I had the same experience as PJ's post 9 March 2023. They sent me the wrong size shoes to what I ordered. I sent photographic evidence of the label showing EU size 46 received when I ordered 44. They wouldn't accept that, simply stating they had checked with the warehouse and stressed I was sent the correct order! I went round this loop several times explaining 44 is not the same as 46. On complaining further they suggested I give the shoes to someone else and offered me 2 USD compensation when I paid over 40 USD for them. They said I could return the shoes but wouldn't provide me the address to send them to, stressing my fees would be very expensive as I needed to send them to China. They also reiterated that they valued me as a customer! I lost the will in the end. Dreadful experience, zero customer service.

Do NOT order from this website. If you are dissatisfied with your product and want to return it you have 15 days from the day of purchase to return it. Yes you read that correctly, you have 15 days from the day of purchase (not the day you received your order) to return it and receive a refund. You also have to pay for the shipping fees to send back your order to their warehouse which is located in China. They do not provide a return address directly on the website, you have to contact their customer service email. Once you get in contact with their customer service person, be prepared to be taken for a ride, a wild goose chase if you will! The contact on their email will spend 2 whole days with you doing everything in their power to NOT provide the return address and try their best to waste your time, under the guise of apologizing for your dissatisfaction. I’ve had to send at least over 8 emails repeatedly asking for the return address for refund for an item that my mom purchased. The full amount paid was around $40 USD and their customer service offered to refund only $3 USD with no return address and asked that we keep the item!? I had to laugh in shock at that response. I refused because why would we keep an item that does not fit? It does not make sense! I explained that to them and they countered their first offer with $5 USD instead, mentioning that the shipping fee would be expensive for me. They obviously don’t care about the shipping fee overall or it would be waived in the first place, they just want to keep your money. What could’ve been solved in one email response has been lengthened to a 10+ email thread between 2 days.. they really love to waste your time. Keep in mind we’re still within the 15 day return policy, but I have a feeling they stretch out this entire ordeal to waste your time, so you’ll have less days left to return and get a refund within their return policy. It’s all very ridiculous and time-consuming. As I write this review I’m still waiting for a response for them providing the return address so I can receive a refund.. Please do yourself a favour and do not buy anything from this website if you find you’ll have to return. And do your due diligence and research these websites and their shady return policies and business practices! It will save you so much time!