Essential Tech Reviews 37

Great team. Quick to come up with solutions. Thorough.

Essential Tech has been an incredible partner for us. They truly understand our unique needs and consistently adapt to ensure everything runs smoothly. What really sets them apart is their willingness to go the extra mile—when things don’t go to plan, they don’t just walk away; they work with you to find practical solutions. Their proactive approach and commitment to problem-solving make them a trusted and reliable partner. Highly recommended!

I tried to find the right adjective to describe my experience in dealing with Troy and his Company, to have my apple laptop screen replaced, but it was hard!! The experience was from the old era of doing business, it was exceptional!! From quoting, pricing, efficiency, communication, etc it was exceptional, and from someone who has been around for some time i would personally like to congratulate Troy on his business ethics. I would highly recommend this business to anyone, dont just read my review we cant all be wrong!!
Neil

It was great to speak to someone so quickly, the issue was solved straight away.

The Staff at Essential Tech are always timely and helpful with the assistance they give remotely or face to face.

Overall team is proactive and they follow up diligently until the ticket is resolved and close. That's great customer service.

Great assistance that makes eveything easy to understand and complete

quick and helpful and information that was crucial

Very prompt assistance and waited to make sure the issue was tested and resolved before they finished up

Rhys was most helpful
He tried diligently to talk me through and resolute
In the end it was advised software on current laptop was incompatible which I expected really
This was just a short fix awaiting work laptop

Jakob was extremely courteous and helpful, available,
consistent and patient and very competent with my issues on both PC and iphone.

Proactive and quick to respond, thank you!

Always quick to assist whenever needed, with minimal downtime

Essential Tech were extremely responsive and helpful in addressing my IT issue. Greatly appreciated when I was under time pressure to resolve an issue. Thank you!

Response time is quick, high focus on the solution of the issues, make the end user get involved with the fixes and promptly answers end user's questions and query..

The member helping me was quick to respond and willing to try multiple things to get my computer running smoothly. unfortunately it wasn't resolved but an alternative solution was found by the Team at ETG.

Provided quick and accurate information and resolved my issues. Hunter was polite and pleasant to deal with.

Accuracy and effectiveness.. Russel has been helpful on my first call, and he made sure that all is working properly before closing the issue I was having.

The tech was very positive and worked through quickly to get a solution the issue with teams. I was impressed that not only did he solve the problem but took some time to educate me about better IT practices and also did some renew and refresh of my computer whilst he was solving the immediate problem

Very quick response time, no hassles.