Essex and Suffolk Water Reviews 211

At the end of my phone call she never hung up the phone then starting talking bad about me calling me weird to another college. Very unprofessional and should be fired.

whole year they overcharging me and than is extremely complicated to get a refund. You cant do it from the app only 1.5h waiting on the line.

I have been on the phone for over an hour trying to contact them placed on constant hold.I am not impressed .

Maybe if they had done there repairs then they would not have to dig up nearly every road in havering it is a complete disgrace.maybe they can explain when the next bill is due in october .

Suspected water leak! they came out quickly, diagnosed the problem with roadworks and completed the job without any fuss. Very helpful.

They've increased my bill I'm not happy 😡

I am so angry right now. One of E&S men came and fitted a new water meter ( i know they are paid by how many meters they install ) so as you can imagine they are rushed. Because he never fitted it properly one end was loose the other end was tightened to much that ut broke the seal so now we had leaks from both ends in my 85 years old mother. They admitted fault straight away told me not to worry it's just a matter of righting my mum a cheque that was until they realised that the living room carpet cost. Just got a phone call telling me they will pay for hall lineo but not the living room carpet as we didn't call straight away when the leak started which doesn't make sense as we didn't know where the leak was coming from until it spread to the carpet from under the lineoso as soon as we did know we told they. We then done everything they told us to do. This is just a terrible way to not pay a 85 year old woman to replace her totally water damaged carpet because of the negligence of one of there workers. Updated on the 01/08/25. I've given another 3 stars making it now 4 stars. I've done this because after a bit of to and throwing they admitted liability and gave my mum the money needed to replace and fit carpet in lounge and lino in the hallway. My mum and I and now very happy and satisfied with the outcome, i didn't give the full 5 stars as it should never of happened in the first place. Thanks to all the people at Essex and Suffolk who sorted this out for my mother 😊

Sold property, called and after 22 min wait spoke to nice lady who checked my account and said 0 balance to pay, next day email bill for £57 ish !, tried calling 35 min wait, went through website contact info ( mine field) eventually found link to email, NOT AVAILABLE !!!!! tried WhatsApp, had reply 15 hr later, replied to that now nothing !!!!!> Do they expect you to sit by your phone until they answer.

Absolutely appalling company. three times i've called customer service today... 1st inadequate wrong advice. 2nd couldn't get through requested call back, eventually called back 45 minutes later... was putting me through to emergency appointment book and cut me off! Now have a 50 minute wait time. Still have water seeping into my living room floor. Initial automated messages says how customer care is so important - ABSOLUTE RUBBISH! The complacency and incompetence of this company is off the scale. Tried to log complaint on their website... guess what, you can't even do that as website address 'not recognised'. Greedy, useless company.

I'm incredibly disappointed with Essex and Suffolk Water. Within one month, they cancelled the appointment twice to replace the faulty street stopcock.

Nasty horrible disgusting company. They integrated sewage from Anglian water gave absolutely zero advance information about how billing would work,, considering I had a monthly direct debit with Anglian. I was hit with an unexpected massive combined bill I wasn’t prepared for. With an extremely short payment time. I tried calling and it’s over 1 hour in the phone queue, and only mon-fri while I’m at work. So tried WhatsApp. And they take 3-4 hours to reply to every message and wipe the chat every night. I spent a whole month every single day trying to contact to setup a payment method. That I wanted spread to the next bill. NOT 12 months. And I battled and battled. And gave up. The next contact I get is an attempted and applied for ccj. What nasty horrible arseh**les. Maybe they should pay less to their GREEDY shareholders and employ more phone staff. So customers can actually contact. And they should provide advance notice to major changes. So I get court fees, solicitors fees. So yeah.. they profit out of me. When they are the problem. If only you could boycott and choose water suppliers. I would rather be cut off and buy bottle water. The water in essex is grim anyway. But I have no choice. Welcome to RIP OFF BRITAN.

I cannot thank E&SW enough. They responded quickly two times to an urgent issue. They were very informative and helpful!

Extortionate prices, upped my bill from £40 to £67 per month! Even though last year when they doubled it from £20 to £40 they told me it would pay off my account balance of £140- double checked with them that I wouldn’t get into more debt paying £40, they confirmed and said only submit a reading every six months which I’ve done. And somehow I am now £184 in debt with them!? And they’ve almost double my bill again. Joke of a company, no other company to go with so I have to pay - I'm fuming.
The lady I spoke to was okay, but had no sympathy for what I was saying and just told me the same rubbish I was told last year that if I pay my bill I’ll clear my debt- liars!!!

Tried to call but 50min wait time selected email wow never know such a disgrace of a website they clearly do not want you to contact them will have to complain to ofwat like your reputation. Needs anymore

The company has a call line that after you eventually get to the right line, then you get told delay to answering is 40+ minutes.
The complaints link on their website is broken.
No e mail address

I had a very bad experience with this company it’s unaccountable company which charges you higher charges for water first they fiex water bill and when i left they sent me £1 outstanding bills i have got my credit score down

Once again the rates go up. £140 rise this year. You are a disgrace. Greed is an illness

These water companies which includes Thames Water are a disgrace not only is the service we get especially when reporting serious leaks one of which recently it took them over a week to fix and I had to report it no less than 3 times before they finally come out but our bills have increased by over 70% in five years , this year increase alone was over 25%.

They stated in the media and a like that bills should have increased by only 5% and yet water charges along increased 14% and sewerage by over 42%

At lot of this increase is pay dividends to share holders as usual and the inefficiency of much of the workforce and contractors in fixing leaks and carrying other works.

Rang this shower of a company yesterday 5/03/25 and had a bad experience with two people on customer service. They were rude and insulting accusing me of shouting, I was in extreme distress trying to contact them over the last three days by phone only to be be told by automated message there would be a 55mins wait until they answered the phone. Every time I rang them over a 3 day period I kept getting this message. I told them I am on priority list because of mental health and I was not shouting, but distressed of trying to get them to answer the phone over a three day period. They had no concern for my mental health even though they are aware of it and just offered an insincere apology for talking to me rudely, I wouldn't accept their apology and told them they were insincere and should treat people better on the phone instead of acting like bullies an d being abusive to me. They didn't like that at all and accused me of being racist because I asked to speak to a black person as they know how to treat people with mental health, I then informed him how can I be racist when I am white and so was he. He put the phone down on me and I ended up with the mental health crisis team coming to see me over the way I was treated by this person, They told me I was very distress and if they didn't realise this they need mental health training.

review:

I am extremely disappointed with Suffolk Water. Over the past few years, my water bills have nearly doubled—from around £340 to £642 in just three to four years. Meanwhile, my income hasn’t seen any increase, and yet I have no choice but to continue paying their inflated prices. It’s a terrible situation when you’re forced to accept rising costs year after year without any alternatives or competition. It feels like we are being taken advantage of, with no regard for the impact on our finances. Absolutely awful service and pricing—I’d give them zero stars if I could.