This is my best insurance experience ever, but do remember to buy a qualified lock. The staff are supportive. When I forgot about sending materials to claim money, they chased after me. I am surprised... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
Bedrijf heeft geantwoord
I have unfortunately just had to make a claim for a stolen bike and ETA we're great. Quick to respond, communicated clearly and - most importantly - were happy to pay what I was expecting. Thanks!
Bedrijf heeft geantwoord
After doing my research this company head and shoulders above others all transparent tick box for what services you need yearly payment is a bargain . My bike is a Jorvik tricycle electric assisted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- ook in
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Geschreven door het bedrijf
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fair price
Fair price, simple process, and adequate cover without expensive gimmicks.
10 februari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
You can't say fairer than that. Thank you for choosing us and for taking the time to share your experience.
Very quick to get me a human reply to a…
Very quick to get me a human reply to a question I had I have used this company for years. Happy Customer.
10 februari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We're not a fan of chatbots - we'd always rather chat to our customers directly so we are pleased to hear you feel the same.
Great!
It has been dealt promptly, efficiently and the claims handler laure was really helpful and supportive. I never had such good claims experience so far
10 februari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for such a glowing review. We will pass your kind words to Laure and the rest of the claims team.
Straight forward and easy to set up.
Straight forward and easy to set up.
Now the proof will be when I need them because others have let me down badly
30 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for choosing us and for taking the time to share your experience so far. We are here if you need us.
I had a lot of trouble finding cycle…
I had a lot of trouble finding cycle insurance because a lot of companies want you to keep your bike in the house, garage etc , I can’t do this. I only have a shed and most companies want your bike to be fixed to an immovable object in the shed which I haven’t got. Eventually I found this company that didn’t stipulate this. Brilliant at last a company that I can use
28 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Over the last 30 years we've developed cycle insurance that we hope is sympathetic to the way people actually use (and store) their bikes. We're pleased your research paid off and that you found us. Thank you for taking the time to share your experience.
Straightforward transaction.
purchasing this insurance was straightforward and easy. Proof of the pudding will be in the eating however
21 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
You are absolutely right – the proof of any insurance is what happens when you make a claim, but we are confident that our track record speaks for itself, and we are pleased you have put your confidence in us. Thank you for taking the time to share your experience thus far.
Easy purchasing process and great value policy
Purchasing a bicycle recovery policy was very straight forward and incredibly reasonable. It was a no-brainer for some peace of mind when commuting a decent distance to work. At least now I know I won't be stranded. I've not yet had to try calling them out for recovery, but the policy purchase process itself couldn't have been easier.
23 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for choosing us and for taking the time to leave a review.
Cycling necessity
Having been rescued by a Good Samaritan from a puncture in the middle of nowhere, that I couldn’t fix by the side of the road, I decided that roadside recovery cover is a necessity. Setting up was straight forward, aside from the date setting mechanism being a bit clunky The price seems very reasonable and the reviews generally positive.
20 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Many thanks for taking out the cover and for taking the time to share your experience. As a matter of interest, we are about to improve the way our website asks for a date of birth as we agree it could be better.
Time expired much too quickly
It was all fine, except that the pause between my last entry and the time expired notice was far too short. For a procedure this advises you to check the frame of your bicycle to find the frame number, a much longer interval is neede. And as nothing was saved, I then had to start all over again, and very nearly decided to go elsewhere.
7 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. Feedback of this kind genuinely helps us improve the website. We’re sorry to hear you found the time-out feature frustrating – we are currently refining the sign-up pages and will definitely take your comments into account.
Absolutely Brilliant to have Cycle Rescue!
I came across ETA Cycle Rescue because I am a member of theAA, and asked if they provided breakdown service for members who may be using their bicycle instead of their car. No was the answer.
I then google searched for a bicycle breakdown service and found ETA CycleRescue! For £24 a year, an absolute bargain!
I paid for one year and paid for my daughter to be covered too by CycleRescue.
After paying for her, I would recommend all women cyclists to subscribe to CycleRescue, because if they got a flat tyre or other problem in a desolate area...! That is the assurance I have now with my daughter when she goes out on her bike. I'm not being patronising to women in the slightest. £24 is a small price to pay for being extracted out of a potentially dangerous situation.
Even if one woman or girl was saved from a dangerous situation by my recommendation, then that would be brilliant.
Thank you ETA for your CycleRescue service!
7 januari 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you very much for sharing your experience and for recommending Cycle Rescue. With reference to your experience with the AA, you might be interested to know that we offer our own car breakdown product that includes Cycle Rescue by default and at no extra cost. Thanks again for taking the time to give us a review – we are here if you need us.
The ETA have once again sorted me out.
The ETA have once again sorted everything out smoothly and expediently for me after I was hit at speed from behind by a driver while I was cycling home form work. Tristan, the agent that was handling my claim was great and he and the team helped me to get a replacement bike ordered. Would recommend 100%
22 december 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We're delighted to have helped get you back on two wheels. Thanks for sharing your experience and for the recommendation.
Excellent insurance
Very easy to purchase, and excellent value for money.
20 december 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thanks for choosing us and for sharing your experience - we're here if you need us.
Great cover Great price
Very surprised at the level of cover for the price.
But the proof of the pudding will come when I need to make a claim
12 december 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for choosing us. We are here if you need us.
Very efficient service
Very efficient service, emails replied to very quickly.
Callum was excellent, professional and also caring, mentioning my stolen bike.
Brilliant service all round.
Thankyou
9 december 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Most of us here know from personal experience how horrible it is to have a bike stolen, so we do everything we can to make our claims process as quick, efficient and humane as possible. Thank you for taking the time to share your experience – we’ll pass your feedback on to Callum and the wider team.
Excellent Company, Highly Recommend!
Excellent Company, professional, caring and understanding. Easy to deal with and nothing was too much trouble. I would Highly Recommend!
Thank you Team ETA!
3 december 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your kind words, and for taking the time to share your experience. We are always here to help.
So pleased with the team at ETA
So pleased with the team at ETA, they dealt with the claim very efficiently and timely. Would certainly recommend them to others.
21 november 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's really good to hear, and we will definitely pass your feedback to our claims team. Thank you for taking the time to share your experience – we are here if you need us.
Easy to set up
It was so easy to set up cover for my e-bike.
I now have peace of mind that my bike is covered should anything untoward happen.
It also includes cycle rescue, which for an e-bike is very helpful.
Well done, ETA !
16 november 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience - we are here if you need us.
when my mobility scooter broke down and…
when my mobility scooter broke down and i tried calling them for help i was told they could'nt find me on the systum and would'nt send a brake down truck to help me
7 november 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We are very sorry to hear this. We have failsafes in place to ensure situations like this do not occur so we will launch a full investigation into exactly what happened and respond to you directly.
I have taken out ETA bike insurance on…
I have taken out ETA bike insurance on the recommendation of a friend. He used the service recently and told me how pleased he was with it. From his bike breaking down to being taken home, all within 2 hours. £24 a year seems incredible value for this insurance.
12 november 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We launched Cycle Rescue over 30 years ago as the UK's first 24/7 bicycle breakdown recovery service, and it is still going strong. Thank you for taking the time to share your experience.
Easy
Very quick and easy to get insurance, policy sent straight to my inbox, no hassle,
11 november 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's what we like to hear! Thank you for taking the time to share your experience.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.