Ethos Reviews 54

I couldn’t have asked for any better service under the circumstances we were in
Thank you so much for your patience with me I am a bit technically challenged 🤣🤣

The service and care to attention was second to none with the service engineers, mostly Kyle, sometimes Vince going above and beyond to get to fix the printers on the same day on occasions.

A good strong relationship was built up over a number of years up to a point where I could just drop Kyle an email or phone call to see if he was passing or in the general area and he would be if at all possible nip in and solve the issue.

Once on the premises he did a thorough and professional job and wouldn’t leave until I was happy with the running of the printers.

Always willing to go that extra mile. Top service today as always

Charlie great engineer fix and maintain our copies very neatly and tidy

We are very proud of with Ethos.

The service they provide is very proffesional and they give very much attention to customer satisfaction. The Helpdesk over the telephone is always helpful and solves all issues.

The technicians when they arrive to sort any issues are very intelligent especially Pawel and Chi. They both are super heroes.

Keep up the standard and well done to all at Ethos

Fairchild Print Ltd.

Pawel is always polite and helpful.

Always have excellent service from Michael my usual engineer. He is always efficient and keeps me informed of everything he is doing to my printers. I also know I can email him or Craig at any time and they are always quick to answer any queries I may have. He also leaves everything clean and tiday when he leaves. From Angie @ Oundle School

Great service and a brilliant, knowledgeable and friendly team. Leah, Pawell and Thomas have been fantastic.

Very prompt response, detailed engineer visits. Our contract runs like clockwork

Helpful Service Team and 1st class support from Account Manager. They always work hard to get any issues resolved as quickly as possible.
Would definitely recommend them as a company.

Pawel attended to service the issue with our equipment, and his knowledge of the machine is absolutely brilliant to say the least!
He diagnosed the issue and knew how to fix the problem, as he always trys to diagnose the issue prior to attending, and ensuring that he has the anticipated parts that may be required to fix the problem. This in my opinion is how things should be done, as this keeps the downtime to an absolute minimum.
Additionally, his work is always clean and tidy, and leaves our equipment fully cleaned and ready to use.
One of the best engineers!

Quick and efficient service. Always friendly and work to resolve any issues we are having. Kyle especially has done a great job for us.

Kyle is so helpful and nothing is to much trouble for him
His is a superstar

Ian called in today & solved a rumbling noise on our machine. Very happy with the service.

Charlie visited the site and fixed the machine almost instantaneously. He is incredible and does the job accurately every time.

Always happy with the competitive quote and service provided by Stuart.
He clearly does his research to ensure that we get the best financial deal available.
Recently renewed our contract and would highly recommend.

We have dealt with Jason from Ethos Communications (formerly BCM Group) Copier Sales for many years and we find them extremely professional and competitive. They take time to understand our business and therefore enable our productivity. We will continue to use them in the future.
Kirstie

My company have been using Ethos for a number of years now, and we have always received a top-notch service from everyone we have encountered. My Account Manager, Joe is absolutely fantastic and always responds promptly. I cannot fault the friendly, informative and quick service. Ethos have also consistently offered us the best price in the business and I am sure we will continue to enjoy a long standing relationship with them in the future.

We've been working with Ethos for over 15 years, we rent our printers from them. In this time they have been a great supplier, their customer service and speed to fix any problems is exceptional. I can't recommend them enough.

Had a printer since start of the year scanner still not working, then they try to charge to install the scanner.

No mate….. I don’t buy a car that doesn’t reverse. If all my staff ain’t set up on the scanner I’ll be personally returning the printer to your offices next week.

Stay away doesn’t provide what’s on offer.

14 months on from having their ridiculous case thrown out of Court (they failed to turn up and the judge stated he would have ruled in our favour even if they had) and they still haven't collected their printer. In short this business conducts very underhanded practices and will overcharge you, try to imply you've signed longer contracts than you have and threaten you with legal action when you stand up to them. DO NOT do business with ETHOS