I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% ack... Toon meer
Locatie
Wijzig locatieUnit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA. Grantham, GB
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Lees wat reviewers zeggen
Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D Customer support was very helpful in confirming that they... Toon meer
Bought new front door Staff was really helpful and knowledgeable about products and really helpful in walking through what I needed and quick turn around in delivery
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
Bedrijfsgegevens
- Bouwmaterialen leverancier
- Tuinbouw leverancier
- Bouwwinkel
- PVC-ramen leverancier
- Dakdekkersbenodigdheden winkel
- Ramenleverancier
Over Eurocell plc - Grantham
Geschreven door het bedrijf
Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand.
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WINDOWS
Contactgegevens
Unit 6, Grantham Trade Park, Harlaxton Road, Grantham, NG31 7SA., NG31 7SA., Grantham, Verenigd Koninkrijk
3,8
Goed
12 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Thank you April!
I came to April with a lot of frustration about a situation which was nothing to do with her directly or Eurocell and April handled the situation with complete professionalism and patience. I 100% acknowledge I was a hard customer to deal with but despite that April made me feel heard, understood and valued. I personally would’ve hung up on myself but she stuck it out and we came to a resolution. Thank you again April and for anyone who is about to call to complain please remember (better than I did) that your frustration is misplaced. Wishing April and the team all the best.
2 februari 2026
Review zonder uitnodiging
Let down again.
Again, very disappointed. Ordered on the 19/08 for delivery, it’s now the 24th and I’ve heard nothing. This is now my 2nd recent order the 2nd time I’ve been let down. Delays like this cost the customer money and reputation.
Delivered on the 26th. No communication to advise this, just turned up.
19 augustus 2025
Antwoord van Eurocell plc - Grantham
Hi Paul
Sorry to hear about the negative experience you've received. I believe your order has now been delivered.
Many thanks Eurocell.
Excellent service
Bought new front door Staff was really helpful and knowledgeable about products and really helpful in walking through what I needed and quick turn around in delivery
9 april 2025
Review zonder uitnodiging
Great customer service
Lovely staff, very friendly and always helpful when I’ve had any queries.
11 april 2025
Review zonder uitnodiging
Despite 1hour click and collect AND…
Despite 1hour click and collect AND phoning to ask the manager if our goods were ready for collection and being told they were - arrive having arranged a can and a nearly 50 mile round trip to be told they were items were reserved for someone else- so cross
8 april 2025
Antwoord van Eurocell plc - Grantham
Hi Owen we are sorry to hear about the experience you have received, we have investigated this further and been advised the branch have provided you with an alternative colour on the day. Warm wishes Response Team
So easy to order and pay for product we…
So easy to order and pay for product we required
24 maart 2025
No contact to say order ready
21 februari 2025
10/10 delivery speed
Eurocell managed to deliver my order in less than 24 hours. So fast I thought it must have been some mistake from a different supplier :D
Customer support was very helpful in confirming that they had delivered that quickly and where quite helpful in general!
13 november 2024
Review zonder uitnodiging
Failed service …
I have had a delivery of a large order windows and doors cancelled now 4 times .This has delayed all other work left my property unsafe . I’m not informed until the day of delivery very disappointing Still haven’t got the product Only the manager seems to help with communication
2 oktober 2024
Review zonder uitnodiging
Antwoord van Eurocell plc - Grantham
Hi Anita
Thank you for your feedback.
I'm sorry to hear about the negative experience you've received.
Whilst investigating the order further it has been established the order has been placed with a third party installer.
We have made contact with the local Eurocell Branch who will update the customer direct . Many thanks, Eurocell
Promise and then execute as promised!
They have listened to our requirements and took note.. Then stayed one step ahead by stocking what we need in order that they can deliver PRONTO..
11 mei 2023
Review zonder uitnodiging
Small Order
Only placed a small order but was very pleased with the service. The Grantham staff were very friendly and had my order ready for me to collect.
22 juli 2022
Review zonder uitnodiging
Antwoord van Eurocell plc - Grantham
Good afternoon Steve,
Thank you so much for your 5* review! I will pass your kind comments onto our Grantham branch.
Many thanks,
Charlotte @ Eurocell
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